Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advance Auto Parts

  5008 Airport Rd NW Roanoke, VA 24012-1601

  
• 

  Advance Auto Parts

  2585 Cleveland Ave Columbus, OH 43211-1660

• 

  Advance Auto Parts

  987 E Dublin Granville Rd Columbus, OH 43229-2504

• 

  Advance Auto Parts

  123 Broad St SW Pataskala, OH 43062-8088

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  Advance Auto Parts

  1354 Harrisburg Pike Columbus, OH 43223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) Company policies are not law.   2) The battery cores Advance Auto purchased from me were not bought from them. 3) This is a normal trade transaction where property I owned (the battery cores) was I sold to Advance Auto for a value ($10 each on 5/17/2025 at 1:31pm) and payment for which I was given on my debit card as shown in the attached document and as I desired.  4) The payment Advance Auto gave me was my money and I had the legal right to receive it in cash or on my debit card without being 'required' to spend it in their store due to it being given to me as an  'in-store credit'.  5)  If Advance Auto does not agree to send me a $30 check instead of the in-store credit they gave me, I will file a legal complaint against them with the documented evidence in hand and that will cost them much, much more than my $30 and will open the door to many more legal challenges to their 'company policy' about battery core payments.   The simple fact is: Advance Auto purchased two battery cores from me on 5/17/25 at 1:31pm (transaction *************) and paid me for them on my debit card, and this establishes that 'company policy' is not a rule they follow all the time.  Refusing to pay for the three battery cores I brought in on my debit card (documentation provided initially) and insisting to restrict my use of my money to spending in their store is against the law and proven invalid by their earlier payment (documentation provided herein).  If they do not change their position I will sue them.
  
  Regards,
  
  ****** ********

  

  Business Response

  Date: 05/18/2025

  Thank you for providing us with the opportunity to address the complaint that ****** ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. The customer came into the location to recycle batteries. Per policy the amount was given on a merchandise gift card. Below is the information for recycled batteries that can be found on our website, ********************************************************************Oil and Battery Recycling It is easy to be green; stop by your local store to recycle your battery and used motor oil or gear oil. We even give you an Advance Auto gift card for any automotive battery you bring to us to recycle.  Only available at participating locations. Varies state to state. Please verify with your local store to see if ordinances allow it.  Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 12, 2025 I bought a hub and bearing assembly. I looked at the parts and noticed the wheel bearing seemed a little flimsy. I went to put it in and one side of the bearing just fell out before I even pressed it in. I at least want another bearing or my $40 back

  

  Business Response

  Date: 05/15/2025

  Thank you for providing us with the opportunity to address the complaint that ****** *******, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.   The customer can take the part to any local Advance Auto Parts or Carquest location for a return or exchange. This part does have a 1 year replacement if defective. Here is a link to our return policy.******************************************* Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I was out of town taking care of a family member that was very sick and didn't have the chance to use the parts I purchased from the store. Then was in a accident as I stated. I disagree with you about this action because I DID NOT pay you with angift card therefore I shouldn't have to take a gift card from your store. What if I don't want anything from there ???? And I still have the gift card un scratched. I think it's absurd you do this to customers ..the brakes were new and un touched. Your employees actually suggested i call corporate office and I did and you still get the same old customer service that are un friendly and don't help either. I don't get how I pay you my money for a part then you take back the new part in touched as and give me a gift card so you can basically get my money twice !!!!!! I would like a refund and you can have your gift card to buy things if you wish I on the other hand do not want anything from your stores except my money back. You have the brakes back. I cannot help the fact I was out of town helping take care of a family member on hospice ! I'm pretty sure you would have felt the same. Then I get into a accident after my beloved family member passed away coming back home. So therefore do not have a need for the brakes . I don't have the car they went to. Advanced auto parts I was informed didn't use to do this 45 day thing. I think they're getting over on customers. According to employees people get upset daily due to this! They're stealing or keeping people's money then want to take it again by forcing to spend in their stores! No thanks 
  
  
  Regards,
  
  ******** *******

  

  Business Response

  Date: 05/13/2025

  Thank you for providing us with the opportunity to address the complaint that ******** ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.  We have reviewed the customer's transaction history and show the parts were purchased on February 4, 2025 and returned May 7,2025. We do have a 45 day return policy that states if returned during the 45 day return time frame the customer will receive the refund to the original form of payment. Any returns completed after the 45 day return time frame will be refunded on a gift card.   Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint and Case number which is ******** is in regards to the invoices that were
  Sent to the Corporate office, regarding my refund on Advaned auto parts which has permanently closed down in ******* as. I called in to there customer service and spoke With ***** . WHO doesn’t have the professional courtesy to call me back. After leaving my contact information including my phone number, address. On when I will receive A refund check. On a battery purchase by my at advanced auto still under warranty. I sent them both receipts. Which they had received. They have told me 14-21 days to receive refund check. I asked them when it will be mailed out.
  No response on this resolution. I asking for a confirmation on when my check will be mailed out.
  Please call me at ************. BOTH receipts are attached awaiting refund
  
  I did speak with a customer service last week and could not comfirm when this will
  Be mailed out. And the full amount .
  
  **** * ******** ** ******* ** ***** 
  Sincerely
  *******

  

  Business Response

  Date: 05/08/2025

  Thank you for providing us with the opportunity to address the complaint that ******* ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience the customer has experienced with this process. After reviewing our cases it does appear that a check was requested on 5/2/25. These checks can take 14-21 business days and do not have tracking numbers assigned to give an exact date. It does also appear that we responded to Mr. ****** and advised him of this on 5/6/25. I have attached that email to the case. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So you will charge the customer even if the item is not picked up. You won't cancel the order if the item is not picked up. So if the customer forgets to pickup the order, the customer will be penalized by Advance Auto Parts by charging them illegally without delivery the merchandize. Why does Advance auto parts think this is a normal behavior and not fraud? Put yourself in my shoes and tell me would you be okay to be charged for something that was not picked up at all? 
  
  Regards,
  
  ******* *

  

  Business Response

  Date: 05/07/2025

  Thank you for providing us with the opportunity to address
  the complaint that ******* *******, has filed. It is important for us to hear
  from our customers, and we will strive to meet your expectations. We apologize that the order was not cancelled after 7 days.
  This is the normal procedure. We do show that the orders have been refunded. If
  you are not able to pick up an order within 7 days of placing the order, please
  reach out to our Support Center and we can get this cancelled for you. Our promise is to provide superior customer service and
  offer high-quality products when you need them. Thank you for allowing us to
  respond.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I purchased a pair of wiper blade. It was around 78.00 dollars. I told the gentleman, that's is expensive?
  He said to it's lifetime warranty. I was surprised to hear that so I took it. I then told him these receipt don't stay that long, they all fade away He said don't worry it will be in the system. I change my oil yesterday and the technician told my wiper need to change. Went to the same store to my surprised I didn't have any warranty . Didn't meet the same gentleman, he told all I had was a two years warranty. I had to buy another set of wiper blade. I just check your website and it said the warranty your company offer is an extended warranty after the manufacturer warranty is finish.So I think I should still have warranty on the wiper blade
  Looking forward to hearing from you
  
  Thank you **** ***

  

  Business Response

  Date: 05/03/2025

  Thank you for providing us with the opportunity to address
  the complaint that **** ***, has filed. It is important for us to hear from our
  customers, and we will strive to meet your expectations.  All of our windshield
  wipers come with a 90-day warranty if they are defective. If you purchase a ACP
  plan in-store at the time of purchase, this can extend the warranty up to 1-2
  years should the wiper become defective. We do not offer wiper blades with a
  limited lifetime warranty. We do not see any purchase made in 2022 for wiper
  blades under Ms. ***** information. We have issued Ms. *** a $20 Speed Perk
  coupon in her account for the inconvenience this has caused. Our promise is to provide superior customer service and
  offer high-quality products when you need them. Thank you for allowing us to
  respond....

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 my husband and I went to Advance Auto Parts on ***** ****** ** *********** ***  We asked for a battery for our 2007 Lexus RX350. We were provided with a battery by an employee, but it was the wrong battery and installing it caused damage to the car(as verified by the repair shop listed in the uploaded docs). We are seeking $1,263.25 in damages, the cost incurred to repair the car at two different locations.
  We initially filed a complaint with the Advance Auto Parts headquaters a month after the incident occurred, not realizing we should file with the BBB, but no action was taken on their part. This is a claim against the business. Thank you.

  

  Business Response

  Date: 05/02/2025

  Thank you for providing us with the opportunity to address the complaint that ***** **** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts is sorry to hear about the issues with the battery that was purchased. We have escalated Ms. ******** concerns to the field team over store #****. Ms. ****** should expect a phone call from the field team within 24-48 business hours to discuss a resolution.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 05/05/2025

  Thank you for providing us with the opportunity to address the complaint that **** ******, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.   Our field leadership has spoken with Mr. ******. He has been offered a full refund on 05/03/2025.  Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  ***** Shelton
  
  After dealing with Advance for many years I will refrain from doing business with them in the future.  I have spent thousands and past coupons did not expire due to monies spent over $500.  In reflection, I think I am just a few dollars from that amount in the last 6 months.If other similar businesses such as ******** offering the same products and no expiration, I choose to go that route.  Interestingly, I have bought stock in both companies over the past couple of years and fortunately made money but Advance will not get it anymore.  And what is sad, they don't care.  I question why ******** can operate with no expiration and Advance can't.  I guess it is because they feel if one spends the money with them they deserve it.Periodice had been done before. Something I recall was about contacting them within 30 days last time. Adjustments can be made if it "true" customer service. In closing, if I can't get my $40 reissued, I will definitely use ******** in the future where there is no expiration date. Thank you

  

  Business Response

  Date: 04/29/2025

  Thank you for providing us with the opportunity to address the complaint that ***** ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience or misunderstanding. We do offer "one time courtesy" resissue of expired coupons. However, company policy is that this is only to be done once per customer. These are coupons that are issued and have always had expiration dates. We can not assist this customer as this has been done previously. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.