Reviews

Review Details

• Review fromCarroll F

  Date: 05/19/2025

  I travel a fair amount for work and take regular weekends away, and Bolt Laundry has been a game changer. With the Wash & Fold service, I save several hours a week by not having to fight to find a time when the machines are open in my building and not sitting in the laundry room while the loads run. The dry cleaning service has also been terrific, with a faster turnaround than the local cleaner (especially as I often missed their 7 p.m. closing hours). Bolt's communication platform is easy to use and their drivers are awesome. Yes, it costs a bit more than doing my own laundry, but it is well worth it to free up the time and to know I'll have what I need for my trips.

  Bolt Laundry Service

  Date: 05/27/2025

  Hi Carroll, Thank you for the fantastic review! We’re so glad to hear that our services have helped simplify your busy schedule. Whether it's our Wash & Fold or dry cleaning service, it’s great to know we've been able to save you time and deliver the reliability you need — especially with all the travel you do. We also appreciate your kind words about our drivers and communication platform. It’s feedback like yours that motivates us to keep improving and providing the convenience and consistency our customers deserve. We look forward to continuing to support your lifestyle with clean clothes, on your schedule! — The Bolt Laundry Team

• Review fromGary A

  Date: 05/05/2025

  I've been using laundry services since Covid - another provider to begin with but I switched to Bolt Laundry a couple of years ago and most happy I did. My experience with Bolt has been incomparably terrific. Pick-up and delivery personnel have been incredibly kind, courteous and accommodating. And, even more extraordinary, are the behind the scenes providers who respond to emails and/or telephone calls either immediately or within minutes - and truly care. My laundry is always returned thoughtfully folded, separated and laundered according to my personal preferences. I could not be more pleased that I switched to Bolt.

  Bolt Laundry Service

  Date: 05/06/2025

  Hi Earl, Thank you so much for this incredible review — your words truly mean a lot to our entire team. We’re honored that you chose to switch to Bolt Laundry and even more grateful that we’ve been able to meet (and hopefully exceed) your expectations. It’s wonderful to hear that both our drivers and customer support team have made a positive impression. We put a lot of care into every step of the process, and knowing that you feel the difference makes it all worth it. We look forward to continuing to serve you with the same consistency and care! — The Bolt Laundry Team

• Review fromHenry B

  Date: 04/22/2025

  When you just can't stand doing it yourself, or you're just too busy, call Bolt. The pick everything up at convenient times , wash and fold everything and quickly get everything back to you fast. If you just can't wait they have express delivery for your convenience. I genuinely appreciate their pick up and delivery people because they're kind, knowledgeable, and courteous. They pricing is good considering all they do for you. It's worth it to try them out, you'll like it, just like me.

  Bolt Laundry Service

  Date: 04/23/2025

  Hi Henry, Thank you so much for the kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear that you've had a great experience with our pickup and delivery service, and we truly appreciate your recognition of our team. It means a lot to know that our drivers’ friendliness and reliability made a positive impression. We’re glad our express delivery option and pricing met your expectations — and even more grateful to have earned your trust. We look forward to continuing to serve you! — The Bolt Laundry Team

• Review fromRobert F

  Date: 04/21/2025

  I and beyond satisfied with Bolt Laundry. I can't believe they paired me and my family of four socks and I'm forever grateful. I fell behind getting laundry done and decided I would give their services a try I will never again try any other methods and luckily because I really do not enjoy doing laundry. I took a photo of how perfectly they folded every single item. They separated our items based on shirts pants colors. It's just amazing. I'll never use my wash machine again if I'm lucky.

  Bolt Laundry Service

  Date: 04/23/2025

  Hi Robert, Wow — thank you so much for the amazing review! We’re beyond thrilled to hear how happy you are with our service, and it truly means the world to know we could help lighten your load (literally!). Pairing socks for a family of four is no small feat, and we're glad our team made it easier for you. Your kind words about the folding, sorting, and attention to detail are exactly what we aim for. We're honored to be your go-to laundry solution, and we look forward to continuing to serve you and your family! — The Bolt Laundry Team

• Review fromMathew M

  Date: 04/21/2025

  Absolutely fantastic service! The pickup and delivery process was seamless, and my clothes came back looking and smelling amazing. I love that they keep me updated throughout the process, so I always know where my laundry is. Highly recommend Bolt to anyone looking for a reliable and professional service!

  Bolt Laundry Service

  Date: 04/23/2025

  Hi Mathew, Thank you so much for the fantastic review! We're thrilled to hear that you had such a seamless experience with our pickup and delivery service — and even happier that your clothes came back fresh and clean just the way you expected. We’re glad you appreciated the real-time updates too — keeping our customers informed is a big part of the service we take pride in. Thanks again for the recommendation, and we look forward to taking great care of your laundry in the future! — The Bolt Laundry Team

• Review fromJanet M

  Date: 04/16/2025

  My order has been paid and one bag of three taken. Customer service is rude. Im a senior citizen. Awaiting the one bag to be returned. I reserve other comments until this fiasco is finished.

  Bolt Laundry Service

  Date: 04/22/2025

  Hello Janet ******** , Thank you for sharing your feedback for your experience with our Charlotte, North Carolina location. We’re very sorry for the confusion and for any frustration this situation caused. Our goal is always to provide smooth, reliable service, and we regret that this experience didn’t meet those expectations. After speaking with you, we immediately looked into the matter and confirmed that our driver picked up the one bag that was placed out at the scheduled time. We understand now that the remaining bags were not set out by your husband during the scheduled pickup time frame, which understandably led to the mix-up. We’re glad we could return your laundry promptly the following day and hope everything was received in good condition. We always strive to treat our customers with respect and are especially mindful of our senior customers. If your experience with our team felt anything less than courteous, we sincerely apologize — we’ll be addressing that internally. If there’s anything more we can do to assist or make this right, please don’t hesitate to reach out. We appreciate your business and hope we have the opportunity to serve you better in the future.

• Review fromSimone M

  Date: 04/03/2025

  What a bad company to deal with. I place an in line service order. I was charged over **** because I had to enter my own weight for the laundry. After a week I see another astronomical charge for over *****. This is no way to treat a customer, I also tried to call and contact via email and of course no reply via email and the phone line mysteriously keep dropping. So this company got ,****$ from me with no specification or justification . I will not use them ever again, beside these is no way to leave a review on their website

• Review fromBeth G

  Date: 03/31/2025

  This company is TERRIBLE. No communication, they lost a bunch of my clothes and people in customer service were rude and blamed me for my clothes being lost. Absolutely horrible company, would never suggest them to someone for any laundry service ever.

  Bolt Laundry Service

  Date: 04/22/2025

  Hi Beth, We’re truly sorry to hear about your experience and for any distress this situation caused. We take all concerns regarding lost items seriously and immediately conducted a full investigation once we heard from you — including reviewing our delivery van footage, auditing laundry weights, and checking all laundromat records. Our internal systems showed that the weight of your laundry was exactly the same when it arrived and when it was returned. We also confirmed, through our camera footage and driver records, that all items collected were delivered. Unfortunately, we were not contacted until two weeks after the delivery, which made it more difficult to trace anything that may have gone missing. We certainly never intend to come across as rude or dismissive. Our team is here to help, and we regret if any part of our communication felt otherwise. Our goal is always to provide a helpful and respectful experience. If there’s any new information that can help us continue the search, we’re more than willing to take another look. Please don’t hesitate to reach out directly.

• Review fromJason W

  Date: 11/28/2024

  Don't use them they will charge you more than what was quoted. They will rip you off.

• Review fromJennifer B

  Date: 04/19/2024

  If you are from the Chicago area, please give this place your business. I was in Chicago for a bachelorette trip this weekend and I lost my wallet! We searched everywhere we could think of and had no luck. I luckily didn’t have cash in my wallet but I had all of my cards, ID and some sentimental items in it. About 2 hours later I got a call from a random number and I decided to answer it. It was a guy who worked for this company and he said my wallet was found in our laundry he had collected earlier in the day. He assured me that nothing was missing and he told me he would deliver it with my laundry. So glad there’s still good people left in this scary world. ??

  Bolt Laundry Service

  Date: 04/24/2024

  Thank you Jennifer for your kind words. We look forward to servicing you again next time you are in Chicago.