Reviews

Review Details

• Review fromLinda D

  Date: 10/28/2024

  Where to start-- they are too expensive for sure!! Also, they don't stick and stay on. Last of all, YHEY DON'T WORK!!!

  Kailo Labs LLC

  Date: 10/29/2024

  Hi *****,I am sorry that you have not found the 3 Kailo patches you purchased to be helpful for your pain. You have not reached out to us directly, which you can do at ************************************* An agent at that email can help you find good placement for your particular pain and can also help you with a return for a refund. We do have a 90 day money back guarantee.

• Review fromDale S

  Date: 09/14/2024

  They are easy to contact and have become much more responsive to their customers. The patch isnt a cure all but it definitely takes the edge off the pain.

  Kailo Labs LLC

  Date: 09/23/2024

  Thanks, ****! I am so happy to read that you are receiving some pain relief help by using our products! I am also happy to read that you were treated well by our customer service agents. Have a beautiful day!

• Review fromClaudia N

  Date: 09/30/2023

  I ordered these pain patches directly from the Kailo website. I need to return them for a refund, but I had to come here to find a way to contact them. There is no contact information on their website for customer service or returns. That should be a red flag for customers. I don't know whether the product works or not, because it wouldn't stay on. I advise caution when dealing with them.

  Kailo Labs LLC

  Date: 10/25/2023

  Hi *******,On October 3rd we responded to your request for a refund with the following message: Hi *******, I am sorry that you were unable to find relief. I hope you will find a good solution for your pain! There are really so many variables in our bodies - hormones, Ph-levels, hair, sweat, humidity, that it is hard to give a definitive answer as to how long and adhesive will last for an individual. Some people can wear them 4-6 times without any issue, but others have trouble with more than one day of use. The good news is that you can use any form of medical adhesive that you prefer, or even hold the Kailo in place with an ace bandage or self adhering tape like CoBan. Sports tape also called zinc oxide tape can also work. We also have customers that like using Tegaderm or Tegaderm HP and even something called wig tape. Another option that our customers really like is is found on Amazon under this description:36 Sheets Adhesive Waterproof Bandage Cover Transparent Stretch Bandage Film Dressing Clear Shower Protector Film Large Disposable Stretch Bandage Cover (6 x 10 Inches) The other option that we offer is called KT-tape. It comes in roll of 30 band aid sized strips and you use two at a time, one on either end of your Kailo. These provide a very strong hold, and can last for days, but they are one time use. So a roll will get you 15 uses. RETURN INFORMATION Please remember you have 90 days from the arrival of your package to test the Kailo Original Patch. If you choose to try any of the tips above and it still doesn't work for you I have included your return information below. Attached is a return authorization form. Please print it, fill it out, and return it along with your Kailo patches and unused adhesives, and any extra unopened 5 or 10 packs of adhesive. (Only unopened and unused 5 and 10 packs of adhesive or rolls of KT-tape are eligible for a refund.) The return address is on the form. Place the form, your patches, the unused adhesives that came with the patch and any adhesive 5 or 10 packs or rolls of KT-tape in an envelope. You should have it weighed at the post office to determine correct postage. It is also wise to get tracking on your package so that you have a record of the return in case the post office loses your return. Please note that all Kailos must be returned, including free ones, in order to receive a full refund. Partial returns will receive partial refunds. Your return authorization number is CNE231003005. Your order number was *******. Once we receive and evaluate your return, we will issue your refund accordingly (this process can take up to 5 business days). It then can take 3-5 business days for credit cards and 5-7 days for PayPal to show the credit on your account. We wish you all the best on your health journey. All the best,Lizzy Team Kailo "In a world where you can be anything, Be Kind"Please check your email.

• Review fromMonica D

  Date: 09/19/2023

  WARNING to potential buyers. Their partner marketing scheme is devious. It isnt clear when you are buying direct or from the marketing partner which doesnt have the same refund policies. IF you buy, make sure you are buying directly so you can return it even if used. You WILL need to return it because the product doesnt work.I gave customer support an opportunity to make it right. I explained that the *** was so close I didnt realize it wasnt their site, that when investigating the product and return policy it linked to their main site so seamlessly that I wasnt aware I was moving between completely different companies, and provided screen shots of the partner site saying I was buying direct from Kailo, but they wouldnt honor their company return policy- just kept referring back to the partner sites policy. They were very fast to respond - which was nice- but indicates that they 1. encounter this kind of return request often, 2. know its a problem and 3. it might be specifically designed this way or 4. refuse to fix the confusion cause it makes them money off the misfortune of their customers.I returning what I can (we will see if I actually get some money back). I never would have tried the product if I knew what I know now. I was in pain and fell victim to their schemes.

  Kailo Labs LLC

  Date: 09/25/2023

  Hi ******,I am so sorry for your displeasure. I have checked our records and we have not received your return as of this writing, but as soon as we do, your refund for your product will be refunded. Have a wonderful day.

• Review fromEyvone S

  Date: 07/27/2023

  I have worn the Kailo Pain Patch original for almost a year now and I love it.Chronic pain is not fun, but neither are the side effects of pain medication.I no longer take pain medication. I do not place the adhesive on the back of the patch. I just place the patch where I want it on my back and a snug cami keeps the patch in place.The quality of my daily living has improved tremendously and I am so excited to have finally given the Kailo Pain Patch a try.Kailo is extremely customer friendly and helpful with how to find the proper placement and how to get the most out of wearing the patch.I am forever thankful for the Kailo Pain Patch.

  Kailo Labs LLC

  Date: 08/07/2023

  Hooray ******! I am so happy to read that you are feeling better and that your quality of life has improved due to your decrease in pain! I am so excited that Kailo played a part in your relief.

• Review fromBarry I

  Date: 07/24/2023

  I ordered Kailo patches and within 48 hours could tell that they would never adhere to my body whereupon I emailed the company for a refund. Having gotten no response to my request, I emailed them again but again I received no response to my refund request. Instead, the company continue to send me promotional literature and on one occasion informed me that any further communications from me would cause earlier communications, such as the refund request, to move down in their queue. I was told to allow 2 days for a response to my earlier communication but that period passed and I have only received further promotional literature. Efforts to contact the company by phone have proved unavailing. I notice that a number of complainants have been told that the company has no record of any orders from them. My order number is ****** so that tactic won't work with me. Even if the product might offer some benefit to some, the customer response to me indicates that they are trying to evade providing me with the refund that they stoutly claim is available if requested in a timely manner.

  Kailo Labs LLC

  Date: 07/26/2023

  *************, We received your request for a return/refund on July 20th and our agent gave you detailed instructions on how to do a refund the very same day. Let me repeat them here for you: Attached is a return authorization form. Please print it, fill it out, and return it along with your Kailo patches and unused adhesives, and any extra unopened 5 or 10 packs of adhesive. (Only unopened and unused 5 and 10 packs of adhesive or rolls of KT-tape are eligible for a refund.) The return address is on the form. Place the form, your patches, the unused adhesives that came with the patch and any adhesive 5 or 10 packs or rolls of KT-tape in an envelope. You should have it weighed at the post office to determine correct postage. It is also wise to get tracking on your package so that you have a record of the return in case the post office loses your return. Please note that all Kailos must be returned, including free ones, in order to receive a full refund. Partial returns will receive partial refunds. Your return authorization number is BIS230720005. Your order number was *******. Once we receive and evaluate your return, we will issue your refund accordingly (this process can take up to 5 business days). It then can take 3-5 business days for credit cards and 5-7 days for PayPal to show the credit on your account. This is the return information that was given to you along with placement help. Please message us agian at ************************************ if you need me to resend you a return authorization form, since there is no way to attach one here. Team Kailo

• Review fromMarilyn W

  Date: 07/05/2023

  I was charge ***** more for the order on July 04, 2023 I emailed, phone calls no responds. I tried to cancel the order no response. They shipped the order anyway.

  Kailo Labs LLC

  Date: 07/14/2023

  Hi *******,I see that our agent responded to your question about this order. I am sorry if you did not receive that response. I will give it to you here: Jul 05 14:38 Hi *******,Thank you for reaching out to us about your Kailo order. I am so sorry for any confusion when placing your order. The original price of the Buddy **** is $238.00. The 30% off discount was taken from $238.00 which is $166.60. Again, I am so sorry for any confusion. Please let me know if I can help with anything else. Have a great day! Stay safe and healthy,April Team Kailo "In a world where you can be anything, be kind."I hope that clears things up :)Team Kailo

• Review fromDebbie G

  Date: 06/22/2023

  I just received notice from my credit card company that Kailo had billed me for a shipment that I did not order. I tried to call them to get a refund but their posted phone number would not work!I have emailed their support@ Email! Sure hope they stop billing me!mynewkia09

  Kailo Labs LLC

  Date: 07/14/2023

  Hi ******,I can see 6 different times that you have reached out, including one requesting a tracking number for your order. All of your requests received responses very quickly. I see that we also reshipped the order you are referring to on July 13th since you had not received the order in question. If you would like to return our product, we would be happy to refund you. Please just reach out to our email directly and we can give you those instructions.

• Review fromBryan P

  Date: 05/31/2023

  So I purchased 3 patches. They aren't inexpensive, and frankly I was skeptical. But I thought I'd give it a try. As far as I can tell, they work as advertised. I gave one to my girlfriend, and she agrees. It relieved the pain almost instantly by a significant amount. As an engineer, my reviews are straight forward no BS. If it doesn't work, I'll say so. I would say that the adhesives strips adhere to the skin about 80-90%. They don't hold after getting wet very well. Changing these often is somewhat inconvenient, so you have to buy more packs of strips. I believe they are customized 3M strips, so not sure how that can be improved. I haven't worked out at a gym with one on, or work outside under sweaty conditions yet. Sometimes the edge of the Kailo get caught on clothing that want to lift it off the skin.

  Kailo Labs LLC

  Date: 06/01/2023

  Thank you so much for your feedback. Our adhesives are made by 3M and there are quite a few factors that can have an effect on their longevity. With a work out or similar sweaty situation, you can tuck Kailo in a brace or band or even hold it in place with an ace bandage or Co-Ban, depending of course on where you need to wear it. I am so happy that Kailo brought both you and your girlfriend relief.

• Review fromMerrilee S

  Date: 04/26/2023

  I have been using the patch most every day for a couple of months. It's not magic but it seems to make a pretty big difference in my pain level when I use it. Of course, it's possible that I am experiencing the placebo effect. But if I feel less pain, for whatever reason, that's good enough for me to continue using it.

  Kailo Labs LLC

  Date: 05/01/2023

  Hello ********,Thank you for that nice review. I am so happy to read that Kailo is helping you with your pain. I hope you can enjoy a beautiful summer :) Team Kailo