Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

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  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

Review Details

• Review fromLaurie K

  Date: 03/01/2024

  Completely and utterly inept.Not one knowledgeable person in customer service. Literally.

• Review fromAdam F

  Date: 03/01/2024

  Can I give them Zero stars? This is the worst mortgage company I have worked with. They bought our mortgage and now have increased our escrow payments close to $500 without our insurance or taxes increasing! When confronted with this SPS tried to talk in circles and confuse us and have us give up this conversation. Absolutely mind-boggling. We have requested a complete document of our payments vs their charges and I am awaiting this information while holding my breath.

• Review fromJayne D

  Date: 02/24/2024

  SPS is horrible. I have submitted all the paperwork they asked for, have been told all my paperwork is perfect. I get a letter every Friday that I have submitted insufficient documents. It is a vicious cycle that has no end in sight. I dont know where to go for help with this problem. This organization seems to employ idiots for their customer care.***** ** ****

• Review fromChristel S

  Date: 02/24/2024

  Their phone system has failed to accept payment but will issue a confirmation number suggesting it did, then account goes into default and credit is affected. They charge $15 service fee for online and phone payments. The receiving department does not communicate with payments, so nearly every bill indicates payment is a month behind when mailed to avoid fee. Customer service is not helpful. These people should not be in business, but customers apparently have no legal rights to demand that the mortgage be transferred to another company.

• Review fromAmy B

  Date: 02/23/2024

  It is worst company I ever dealt and had business. It's literally impossible or you have to call for every small reason you may have. And even then not guarantee you'll have your problem solved.

• Review fromJoyce W

  Date: 02/19/2024

  Everyone of these reviews are the same just different wording. This is ridiculous that a company is allowed to stay in business and steady scam the ppl. These ppl r not lying. I know because our Mortgage was sold to SPS,inc. as well. We have a review every six months and our interest rate goes up every time. I don't get it. U always get offers from every other mortgage companies claiming they can help u,and then once u lay everything out it's "oh we're so sorry we aren't able to help u at this time." Still stuck. It's like they're scared of SPS or either they're getting paid by them. WTH???? I don't get it. To bad u aren't able to leave negative stars because that's what they would get from everyone if it was possible.

• Review fromann j

  Date: 02/12/2024

  Horrible customer service. i cannot get straight answers from them about my loan AND they are saying the due on sale clause might be triggered if i transfer the property into a living trust, in my name! this is unheard of. Its near impossible to even get anyone on the phone who even knows what a living trust is.

• Review fromJoelle W

  Date: 02/12/2024

  This company is a rip off! Years ago my deceased husband and I had a second mortgage that was purchased by SPS. I never missed a payment and was never late. They debited my account faithfully for 15 years. As soon as the pandemic hit, a huge balloon payment for ****** hit. Not to mention that I lost my Husband due to the pandemic. Finally, I sold the home this year and paid off the debt; however, they tacked on ******* in more interest on an interest loan!!! What would have been an over payment, theyve taken. Shame on you SPS!!!! How many more families are out there and have been treated this way by your filthy rich company.

• Review fromBetsey W

  Date: 02/08/2024

  My mortgage of 19 years with Bank of America was sold to this company. Their customer service is poor, they provide conflicting information and make it difficult to do business with. I was told my escrow was short and my payment would go up by $400. Cool, but I get it. My payment went up $600, and no one can tell me why the $200 difference and which one is actually right. I only gave one star because I had to give a star, I would legitimately give a zero.

• Review fromTeresa C

  Date: 02/06/2024

  Filed Bankruptcy (Chapter 7) in 2020 which included the house they held the Mortgage with (only owed a little over ****** at the time, but my husband had terminal cancer) the Bankruptcy was discharged in Oct 2020 and paperwork was sent to SPS. My husband passed away Nov 2020 and to this day I still receive bills every month and WEEKLY phone calls from them telling me I need to pay. They even went so far to pay the back taxes without my approval and added it to the mortgage (now over ******). The lawyer has sent multiple cease and desist letters but they still call every Thursday around 3:00 pm. No payment has been made since June 2020, and we have not lived in the house since 2010, we were just keeping it and renting it out to my daughter. Would give negative stars if I could.