Reviews

This profile includes reviews for Traeger Pellet Grills, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Traeger Pellet Grills, LLC has 2 locations, listed below.

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  Traeger Pellet Grills, LLC

  1215 E Wilmington Ave Ste 200 Salt Lake Cty, UT 84106-4282

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  Traeger Pellet Grills, LLC

  9445 SW Ridder Rd Wilsonville, OR 97070-8892

Review Details

• Review fromMichael S

  Date: 12/27/2023

  Ive had a traeger for a few months. It has never worked correctly. They sent me a new temperature probe. Did not remedy the problem. Now they told me its working fine. It shows 450 on the temperature gage. It is not 450 or even close. I can put my hand on the grill grate. Now basically they wont do anything. And Im stuck with a 800 $ paperweight. Terrible customer service.

• Review fromVicki F

  Date: 07/15/2023

  I bought a Traeger Tailgater recently. On July 4th (2nd time I used it), I made a salmon, set the temperature at 180; no matter what I did, it went up to 230 degrees. I called Chat...that was pitiful. I tried connecting with the CEO on LinkedIn, but he did not accept; I then sent a certified letter to Traeger's corporate office in **************, where I am. No response.Very disappointed as many others have had the same issue.

• Review fromNatalia R

  Date: 06/09/2023

  Have spent at least 15hrs on the phone trying to fix this grill with no fix. They will not offer a refund or a replacement grill. What terrible customer service after spending so much money on a grill and only being able to use it 4 times.

• Review fromDavid W

  Date: 04/19/2023

  Ordered online , no confirmation # or email , Amex was charged...was emailed 28 hours later to confirm order failed...Amex still pending , 46 mins on phone w) agent, for no reason..

• Review fromjoe t

  Date: 04/15/2023

  This is my reply to a follow up email from traeger my grill is still not working only been able to use it a few times, everytime there is a problem! Dont buy this piece of c*** This call did not solve the problem. The grill is still seeing auger issues! It won't ignite and is not functioning at all. I am requesting my money back from this lemon product which i have had nothing but one problem after another since i purchased it from true value last year. I have called true value to complain and they are going to escalate this to a higher level and perhaps this will convince them not to carry your products any longer. Your expensive pellets are made from sawdust that disintegrates over time and turns to dust . This presents a huge problem.I had several bags of brand new traeger pellets I stored under my carport for the last 3 months unopened off the ground and covered with a tarp under a carport and they all turned to moist powder. The moist powder that clogged the grill. I ended up spending/wasting $90 dollars worth of sawdust from ******!!! I will make this information available on all social media platforms I can think of and make a you tube video warning people about your products unless you do the right thing and refund my money. I don't want to give this any more chances. I'm fed up calling your lousy customer support every time I want to use this problematic grill. Today I was on the phone for almost 2 hours with several different guys, the last one named *****. When I should have been doing other things, Your grills are maintenance headaches! Your pellets are sawdust!Sincerely,JT

• Review fromBilly N

  Date: 03/04/2023

  Purchased a Timberline 850 for $2k five months ago - paint peeling, rusting - after an hour with customer service, they won't do anything. Not good.

• Review fromJeff M

  Date: 02/10/2023

  They don’t stand by their warranty. I always kept my grill in the garage and have only owned it for a year and a half (still under warranty).
  The grill started peeling and bubbling. I was told they wouldn’t cover it because this only happens on the first couple grills if it’s a Traeger issue. Since it’s been over a year (still under warranty), this means you didn’t clean it well enough between grills. I keep it in the garage and use the disposable liners so it stays clean. I even vacuum it out with a shop vac. As you will see with these reviews, they will come up with a reason to not honor their warranty.

• Review fromsteve f

  Date: 02/06/2023

  Continuing part malfunctions that require me to replace after purchasing; very poor record of dependability based on my experiences as well as conversations with several other "former" Traeger grill owners!

• Review fromJustin S

  Date: 01/13/2023

  They do not stand by their warranty Ive owned trigger pro 22 for a year and a half barrel has more paint missing, then has left on it Traeger says this is cosmetic and will not warranty. My next purchase will be a pit boss with more features for less money *************************** *******

• Review fromTay W

  Date: 10/26/2022

  I own a pro series 575 and it will be my last Traeger product. We moved from ***** (where we purchased it) to ****** ******. The only dealer on the island is a hardware store that wont order us a part. The chimney was bent and broken when our things were delivered. I called. I begged. The grill is under warranty. I was willing to pay every time in shipping for a new chimney. Nope, you dont ship to ******. But you sell your grills here. Theres nothing you can do for me. I need to convince them to order the part. Thats what I was told. I could order the part, have it shipped to family in ******* and they can ship it to me, but why make them pay for Traeger laziness. I will never, ever support Traegers business. And I will make **** sure no one I know purchases a Traeger. My grill will be on its way to the dump, less than a year old. And $1000 down the drain. Thanks Traeger!