Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromKasey C.

  Date: 02/03/2025

  ****** sends door to door salesman to our subdivision despite it being a "a No Solicitation" neighborhood. When told of this the sales people want to argue that they aren't soliciting. I had to threaten to call the cops to get him to leave. This has happened several times.Are they really sales people or thieves checking out homes 2 burglar?

• Review fromRonald D S

  Date: 02/03/2025

  I asked for my alarm company Vivint to fix my alarm system which they did the person they sent talk to me about solar panels backup by Vivint he said they would sponsor everything they did cut down a tree and redid the roof for the panels now that its done Im being billed by ********** in partnership with Launch Svs they are depth collection agency I really disrespected by Vivint sending this to me I dont need this in my life i told Vivint about this they gave me a case number but no one I calling me to discuss everything I need help with this Vivint is no help

• Review fromJessica B

  Date: 01/31/2025

  The salesman came late at night, and did his spiel. While i told him my dad has passed that week, and my husband saying he wanted to research the system before we agree.. he said we had 30 days, no questions asked to try it out. My husband then asked if we didnt like it, if we were tied to anything and he said absolutely not; only the $1 and some change you just spent Well 5 days passed, they got my address wrong 5 different times.. and i just wanted to cancel. Well, you cant after 3 days without having to pay off the entire system + the contract. This is NOT what the salesman told us, or any other of our neighbors. He even told me no one cancels during the 30 days because they love it so much - no, its because you lie to get a deal.Unfortunately; we are stuck. They refuse to help us and wont back up what the customer is saying.. but as a realtor, i will NEVER recommend this company to anyone.Not to mention, my fiber internet was doing amazing until we got this security system.. and we had ****** nest before.

• Review fromEdward D

  Date: 01/31/2025

  I have been a customer, of **********************'s for at least 10 years. We have had nothing but problems with their equipment. The last time we called they talked us into getting new equipment. The new equipment was installed and now we're having all new problems, after 2 months of ************** they added a new problem with billing. This company, without a doubt is the worst company I have ever dealt with.The equipment is inferior and the people are not very professional.

• Review fromKaren M

  Date: 01/30/2025

  My electric company referred me to Vivint and I did read some of bad reviews. A sales guy assured me the company has changed and that he had worked with the company for some time and there has not been any complaints. I proceeded with the service as the equipment was free of charge thank goodness. I would give a 1 as customer service is good and the equipment worked half of the time. I have been with this company since May 2024 putting up with the equipment not working properly and multiple service techs coming to visit my home as well as spending time on the phone trouble shooting the issue of the camera going offline. Vivint you continue to want me to pay for this crappy equipment and poor service and then want me to pay more money to get out of a contract, what a complete joke. Your resolution is send just one more tech out to my house, which makes 6 now, that says a lot about your equipment and service you provide. And I can't cancel until I pay to get out of the service contract. Vivint you are not getting one more ***** out of me. Stop scamming folks and taking people money, just shut the business down.

• Review fromAnna V

  Date: 01/30/2025

  I am happy to have cameras installed and to have the peace of mind of an alarm system; however, my experience with Vivint, especially their installation team and to some extent the service department. When I signed up with Vivint, the salesman said there was a special promotion that included a discount if the installation was completed that day. The installer came that night and was there till after 11pm installing my panelso my young son and I were alone with this stranger after 11 pm! He was unprofessional (complaining about his boss), he borrowed my drill because he didnt have the right tools and then took it with him when he left(!), and he did such an ugly job with the installation. Im also pretty sure he filled out the customer evaluation himself and didnt give me a chance to. When I called the company to fix these problemsalbeit after the ********************************************************* a $99 service fee, offering me only a $15 credit to my account for my inconvenience. I think the company has good products but they butchered this installation job and didnt make up for it when they could have. They are offering $300 if I refer them to other customers, but I will not be taking them up on that offer because I do not recommend them.

• Review fromAdria E

  Date: 01/30/2025

  Vivint sales person lied about the functionality of the doorbell camera. They told me it would detect my whole driveway and that 24/7 recording was included in my plan. Turn out, that was false. Someone wound up breaking into my car and rummaging through my things. I realized that my car is in clear view of my camera since its right in front of my door. But there were no captures taken. I called vivint to see what they could do and now Im told that the camera is restricted to 10 ft (my car is within 10 feet) and 24/7 is not included and is a $300 charge No empathy or sympathy for the fact that their system failed to protect my family and kids while we were sleeping. Just trying to upsell at my most vulnerable state. They took no accountability for providing misinformation or for the failure of their tools.

• Review fromJohn H

  Date: 01/29/2025

  We purchased a Vivint system for our business and was told that we did not have to pay for monitoring and that we could self monitor our cameras using the app. Now Vivint is telling us that we have to pay for their monitoring or we do not have access to our cameras through the app. We frequently have issues with the equipment the install was very sloppy. The cameras also do not record the full video instead only gives you short clips with missing segments if somebody came in and stole something we would not know

• Review fromRasheeda W

  Date: 01/29/2025

  Was told all the wrong information once we moved into the new house. Next thing I receive a bill of over 1400. I called multiple times and keep getting the run around, I have 3 different case numbers and they tell me 3 different things. What was the point of taking the information and not doing what they say. They were supposed to go through recordings from back in August when we moved into this house. Then I was lied to on that. I have notes from when it started till now 1/29/25. Now I have no service and a bill that is way out ridiculous of 1800. WHY!!!!! I am letting my cousin know to cancel hers and my mother in law. Also others that I know that have it. They will try to get you to keep it but DON'T DO IT... THERE IS MORE TO THIS NONSENSE SO I REALLY NEED A CALL FROM THE BBB....PLEASE!!!!

• Review fromChristian L

  Date: 01/29/2025

  Too expensive and the equipment does not work. Cant cancel until the equipment is paid off. Can't return the equipment either. Wish I had never signed up.