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Business Profile

Data Systems Consultants

Qualtrics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an email stating I had an invoice that would run concurrent every month. Do NOT know anything about this company and should not have any charges. Asking me to download file for invoice. The following is the email:Thank you for your recurring payment! No action is needed from you at this time. If you would like to view payment details of your most recent invoice, please download the attached file.Invoice for 14/06/2024 - 14/07/2024 Receipt for ******** Amount Charged: 874.99$Tax: 89.94$Payment method: Credit Card Online Invoice The use of your email address is governed by our Privacy Policy.Terms Apply Thank you for choosing us

    Business Response

    Date: 06/21/2024

    Hi Alvema

    Thank you for getting in touch. Qualtrics provides a self-service platform whereby the individual or company using the services would be the entity that sent you the email. That being said, our platform is typically not used for payment purposes. We would advise that no payment be made unless you are familiar with the request. 

    Can you please share the link to the survey you received or further details about who sent it to you so that we can investigate? 

    Kind regards,
    Rachael 

  • Initial Complaint

    Date:06/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Qualtrics is a platform that supports, or is in fact an entity, or is paid by entities that commit or attempts to commit fraudulent phishing and internet financial crimes. Emailed by them to inform me that my credit card had been falsely billed with a recurring charge of ****** with an additional ***** service charge.Reported to the *** and U.S. ************************************* internet financial crimes division.

    Business Response

    Date: 06/17/2024

    Hi *******

    Can you please provide the survey URLs or email addresses from which you received these communications? 

    Qualtrics provides a self-service platform, whereby the customer or individual using the ********************** services determines who to contact and for what purposes. That being said, we're happy to investigate once you provide the requested information. 

    Kind regards,

    Rachael 

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21798679

    This is a copy of the email I received.  This was not related to any survey but a notification that I was being billed for some unknown service.  I have omitted that it was addressed to my email and the attached file for the online receipt..

    invoice&Bills  www.qualtrics.com
    From:************************

    To:  (my email)

    Hello Dear Customer,

    Thank you for your recurring payment ! No action is needed from you at this time. If you would like to view payment details of your most recent invoice, please download the attached file.
    Invoice Date : 03/06/2024 - 03/07/2024 Receipt for 872904536
    Amount Charged: 900.43$
    Tax: 49.94$
    Payment method: Credit Card

    The use of your email address is governed by our Privacy Policy.
    Terms Apply
    Thank you for choosing us

    Thank you for investigation this matter.   *****************

    Business Response

    Date: 06/04/2024

    Dear *****

    Thank you for getting in touch. Qualtrics provides a self-service platform whereby the individual or company using the services would be the entity that sent you the email. That being said, our platform is typically not used for payment purposes. We would advise that no payment be made unless you are familiar with the request. 

    Can you please share the link to the survey you received or further details about who sent it to you so that we can investigate? 

    Kind regards,

    Rachael 

    Business Response

    Date: 06/05/2024

    Hi *****

    We do not suggest you reach out to the individual; we were simply clarifying that Qualtrics didn't send the request.

    Do you have a copy of the email or survey you received that you can share with us (including the sender)? We are happy to investigate to ensure we can take the necessary steps here. 

    Kind regards,
    Rachael 

    Business Response

    Date: 06/06/2024

    Hi *****

    Following investigation, we have taken steps to stop similar messages being sent from the Qualtrics platform. We would advise that no payment be made unless you are familiar with the request. 

    Please let us know if you require anything further. 

    Kind regards,
    Rachael 

    Customer Answer

    Date: 06/04/2024

     
    Complaint: 21798679

    I am rejecting this response because:  They did not answer my question.  They suggested I contact the individual or company that sent me the email. That would be Qualtrics.  I do not intend to pay for services when I do not know what they are or did not receive.  I just want to know what I am being billed for.

    Sincerely,

    *****************

    Customer Answer

    Date: 06/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:03/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********


    Attached is the information you requested withe the link. 

    Again, I find it to be very suspicious that you would contact me and request that I keep everything a secret. I have attached a copy of that as well. You stated that You do surveys but I would like to know who you're doing this survey on behalf of. 

    I do not want to be contacted by your company again and please do not sell my information. 


    Sincerely,



    **** ***** ***

    Business Response

    Date: 03/26/2024

    Dear **** *****

    Do you have any further details you can share, such as the survey URL or other sender information? 

    Qualtrics provides a self-service platform whereby the customer using our services determines who to contact, what data to collect, and for what purposes. If you can provide further information, we'll investigate this matter further to determine if any action needs to be taken. 

    Kind regards,

    Rachael 

    Business Response

    Date: 04/08/2024

    Hi **** *****

    I am currently reviewing this and intend to respond in the coming days. 

    Kind regards,

    Rachael 

  • Initial Complaint

    Date:03/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As an organization, we pay a lot of money to use this service for our Employee Engagement Surveys. The amount of bugs, issues, lack of usability, and issues contacting support make it nearly impossible to do our jobs efficiently and effectively with Qualtrics. I just want the job to be finished and the bugs to be sorted out and have a functional product to use.

    Business Response

    Date: 03/27/2024

    Dear ******

    Can you please provide further details about your license including the company who has purchased the license, start date, end date etc.? This will enable me to investigate this further internally. 

    Kind regards,

    Rachael 

Qualtrics, LLC is NOT a BBB Accredited Business.

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