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Business Profile

Data Systems Consultants

Qualtrics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20020153

    I am rejecting this response because it has not yet addressed my concerns. I want to make sure that BBB doesn't auto-close this complaint based on a lack of response from me. I am waiting on ****** to revert back as she suggested and appreciate her thoroughly reviewing this complaint.

    Sincerely,

    *****************************

    Business Response

    Date: 05/10/2023

    ********* 

    Thank you for reaching out. I wanted to let you know that I am reviewing this internally and will revert back shortly.

    Kind regards,

    Rachael 

    Business Response

    Date: 05/23/2023

    ***************

    Thank you again for reaching out to ** about this query.

    I have reviewed this matter internally and consulted with our Qualtrics University (Quni) team who provide technical support to our customers. Based on our records, we believe we addressed the technical issue that you were facing by providing the required support services. We received the initial support ticket on 3rd May 2023. We investigated the matter, created a resolution, and provided the resolution details to you so that the matter could be fixed on 4th May 2023. We received confirmation by email to our Quni team to confirm the issue had been resolved.

    While we appreciate the frustration caused as a result of this technical issue, we believe we have provided the relevant support to be able to remediate the issue. We do not offer financial compensation as a result of technical issues arising with the Qualtrics cloud services. As with any SaaS platform, technical issues may arise, and our Quni team are available to support and remediate any challenges you may face.

    Our Quni team remains willing and ready to support if you experience any further technical issues. 

    We appreciate your continued business with Qualtrics. 

    Kind regards,

    Rachael 

    Customer Answer

    Date: 05/23/2023

     
    Complaint: 20020153

    I am rejecting this response because: Qualtrics was not customer-centered, and this issue with a live survey was solved because of persistence on my behalf and that of my colleague, not due to Qualtrics support. I'm disappointed in this response and my experience with Qualtrics. I will use REDCap in the future.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18029401

    I am rejecting this response because:

    Sincerely,

    *************************

    Customer Answer

    Date: 09/22/2022

    The e-mail that I received inviting me to participate in the audio diary, indicated that I would be paid $10 if I completed the diary. It did not mention anything about not paying me if some other company was disatisfied about something. The company did not dispute anything that I wrote in my complaint. They owe me $10. I spent 24 hours completing it and I can't believe that they are trying to scam me out of such a small amount of money. I am 61 years old and I hsve to depend on completing these types of activities for money now. It is not fair that they have tried to cheat me. They have received a lot of complaints because they have pulled these scams on a lot of people. Please help me get the $10 they owe me. 

    Sincerely,

    *******

    Business Response

    Date: 09/22/2022

    Hi *******

    Thank you for reaching out. We wanted to make you aware that Qualtrics is a service provider who provides a self-service platform to our customers. Customer solely determine what data to collect, from whom and for what purposes. As such, you should reach out to the customer who sent you the survey to make your enquiry. 

     

    If you can send us the survey URL that you received, we will also verify that there is no suspicious activity on our side. 

     

    Kind regards,
    Rachael 

    Business Response

    Date: 09/26/2022

    Hi *******

    Thank you for reaching out again. As I mentioned in my previous email, Qualtrics doesn't control the surveys that are sent from our platform, instead the surveys are controlled by the customer who uses the ********************** platform. Therefore you will need to reach out to that customer to be able to obtain payment. 

    If you send us the survey URL, we will also review to ensure that there is no suspicious activity occurring. 

    Kind regards,

    Rachael

     

     

    Customer Answer

    Date: 09/26/2022

     
    Complaint: 18029401

    I am rejecting this response because: No other company contacted me about the audio diary. My complaint is against the company that is trying to cheat me. The fact that they blocked me when I emailed the email address they told me to contact about my pay indicates their true intent. This is a scam! They have scammed a lot of people. They need to be stopped. I'll say it again. This is only $10! The fact that they are refusing to pay it is an indication of the type of sleazy outfit they are operating. I want my $10! I can forward all of the emails I received before I foolishly accepted their offer. I spent 24 hours completing the audio diary. I want my money!



    Sincerely,

    *************************

Qualtrics, LLC is NOT a BBB Accredited Business.

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