Reviews

Review Details

• Review fromLigia A

  Date: 01/03/2025

  ZAGG customers be aware of *********************** policy. On Dec 15, 2024 I had the invisible shield replaced on my Apple watch. On Jan 3, 2025, I went to Zaggs counter to complained the invisible shield had lifted. I was informed ** have to pay another $10 fee because Zagg ONLY gives the customer 7 days for a free replacement and my 7 days had elapsed. I feel this is UNJUST. I was not informed about their replacement policy and furthermore, the invisible shield should have lasted more than 19 days. I feel their policy should be explained.

  ZAGG, Inc.

  Date: 01/10/2025

  Thank you for reaching out to ZAGG **** It sounds as if your InvisibleShield purchase was made through your local reseller or kiosk since we cannot locate an account through **************************. You might not be aware, but local resellers and kiosks are independently owned and operated and do not have any affiliation with ZAGG **** Their refund/return policies are not the same as **************************, along with any fees they charge. Our understanding is that their return policies should be posted on their receipts when a purchase is made and or posted out in plain sight. We are very sorry if you were not made aware of what you should do if the InvisibleShield they installed begins to lift. We recommend that you reach out to the store manager and let them know how you feel. Store managers are often very understanding and just like any business they want to do right by their customers. We hope this clears up any misunderstanding you have about ************************** and local resellers.

• Review fromJames S

  Date: 12/31/2024

  I like their products, but I don't recommend buying directly from their website.I've bought 10+ products from this company. In general I feel that they produce good products. If you do buy from them, I recommend buying from a third party source like in a store or from ******. The reason is that returns are a major issue. I recently bought a screen protector and case for a new iPad Air. The screen protector was very easy to correctly install which I liked. The case was a combined case and keyboard. As soon as I put it on, I realized that it would not allow me to use the Touch ID due to the case blocking access so I couldn't get enough of my finger on the button for it to detect. Also, the product description didn't tell me that the case/keyboard would quadruple the weight of the iPad. So tried to send back. They had given me free shipping (due to the cost of the items) but no free shipping for returns. Tried to return to a local Zagg retailer in *******, but they wouldn't do it. So I had to pay $30 shipping to send it back. Bottom line, I like their products, but won't buy directly from them because of the customer service issues.

  ZAGG, Inc.

  Date: 01/10/2025

  We are sorry our 30-day return policy did not meet your expectations. You are correct in that we do cover all shipping and handling fees when a new order is placed. We are certain that consumers will love our products, but if for some reason they do not like the product, we know it happens, then yes, we post on ************************** that any return fees are covered by the consumer. ************************************************************* ***************** Online Purchases of ZAGG Products If, for whatever reason, you are dissatisfied with your purchase, follow the return directions in this Knowledge Base Article and submit a return request within 30 calendar days of purchase for a full refund, credit, or exchange, no questions asked. Due to the custom nature, ZAGG Custom Cases are not returnable and cannot be cancelled once you place your order. Shipping Address for ZAGG Products For returns, ship the product, with your order number written on the OUTSIDE of the shipping package, to the address provided below: ************************************ **** Order # __________ *************************************** *********, ******** *********************************************************************** any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as ZAGG is not responsible for lost or damaged products. We are sorry you were not aware of our refund policy when you placed your order. You must not be aware that local kiosks and resellers are independently owned and operated and have no affiliation with *************************** Meaning they have their own policy's and do not take products purchased from ************************** for returns. We are terribly sorry we did not meet all your expectations, but we appreciate your feedback. Whether positive or negative customer feedback is very important to us, we can always learn what we are doing right, or how to improve or do better by customers reaching out to us. Thank you for being a ZAGG customer.

  James S

  Date: 01/13/2025

  I did get my refund after I sent the item back. While the case I bought was not what I wanted, I have generally been happy with ZAGG products. I only contacted you via this format because there was no way to contact you otherwise via your website. I subsequently received a survey 1 day after sending this comment. As stated before, I would buy Zagg products in the future, but only from a retailer who would accept returns such as ******.

• Review fromRain B

  Date: 12/20/2024

  I was so excited to get my Zagg Rugged case for my new iPad as my husband previously had one and I loved it. It arrived the same day as my iPad so I was pleased until that night when I was trying to get the case on. I spent my whole evening trying to put my case on almost breaking my new iPad just to find out that they had actually sent me the wrong case. I immediately messaged and got an automated email. I still didnt hear back the next day so I put in another ticket- no response. Finally I called in and got somewhere at least. They arent rush shipping it instead during peak Christmas are sending it the same speed I got the first one. On top of that, I have to go out of my way to return their mess up. Not a big deal maybe if I didnt work 40+ hours a week and am 5 weeks away from having my baby. Super annoying and not at all impressed.

  ZAGG, Inc.

  Date: 12/30/2024

  Thank you for reaching out to ZAGG through the BBB. Congratulations on your expecting baby. We are terribly sorry we shipped you the wrong item and you did not receive a response from us on the day you emailed us. We can understand how frustrating it is waiting for a response concerning this situation. We can confirm you emailed us on Wednesday, December 18th, and we responded on Thursday, December 19th. We typically take 24 to 48 hours to respond to emails, but during the holidays sometimes our response can take longer due to the number of contacts we receive, so again, we are sorry you did not receive a response in the time you expected it. Your original order shipper was ***** Express: 2-3 Business Days, and yes, we used the same shipping method to send the free re-fulfillment order. Your re-fulfillment order was placed on December 19th, and shipped on December 20th, and delivered on December 23rd, 2024. We can confirm we also emailed you with a return shipping label so returning the incorrect item will be our expense, but yes, we are asking you to send the incorrect keyboard back to us. Perhaps someone you trust can run that errand for you as we surely do not want to cause you anymore frustration or stress. Again, we are terribly sorry for our mistake and any inconvenience you may have caused you.

• Review fromRob V

  Date: 12/14/2024

  They make you pay for shipping when they should cover the whole warranty process. Screen protector broke after 6 hrs and phone was never dropped or anything. Very bad customer service. Not worth the $20 in the first place. Dont recommend buying

  ZAGG, Inc.

  Date: 12/17/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that your InvisibleShield broke only after being on 6 hours. Your device does not have to be dropped for any damage to occur. The InvisibleShield is doing its job if it cracks first before any damage can be done to your device. However, we certainly understand your frustration. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completey new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our warranty process. We have got a few tips for install! 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** InvisibleShield Installation Tips and Tricks Below youll find some helpful tips for installing your InvisibleShield. *************************************************** InvisibleShield Glass Family We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process there is a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************* **************, or chat with our automated assistant who can escalate your concerns to a Care agent, to help you get this set up.

• Review fromGeiner F

  Date: 12/05/2024

  ZAGG American Dream I came to this site because I saw that it had very good ratings but I regret too much having given them a chance. I arrived with an iPhone 14 Pro Max with the back glass broken. They told me yes, they would fix it, that I would leave the cell phone and they would call me when it was ready. It took more than 3 hours and when I returned everything was apparently fine, then at home I began to notice that not only had they changed the broken glass on the back but they also changed the original screen for a fake one, the image quality was horrible and on top of that the charge did not last even 1 hour since I investigated and realized that they changed the original battery and the original screen when the only damage the cell phone had was the back glass and they did not tell me absolutely anything, unfortunately my cell phone was damaged and did not work anymore I had to buy a new one but they were very dishonest I simply do not recommend this ******** this date 11/16 /2024

  ZAGG, Inc.

  Date: 12/06/2024

  Thank you for reaching out to ZAGG **** We are very sorry to hear about your experience with your local kiosk or reseller. We can certainly understand your concerns regarding the device repair services. ZAGG *** does not offer any phone repair services. If you went to a local kiosk or reseller, these places are independently owned and operated and in no way affiliated with us. We suggest reaching out to the store manager to find a suitable resolution for you. Again, we are sincerely sorry for this experience you had, and we hope you are able to come to an agreeable resolution.

• Review fromLloyd B

  Date: 12/02/2024

  Zagg used to be a good company, but **** is not the case now. A warranty is not a warranty if you have to pay for it. If a product fails and you provide a lifetime or other warranty, it is the companies product that failed you. Why should you have to pay anything. Their warranty is a scam. I bought a $20 screen protector that is now chipped, not due to a drop but it occured during the installation. I tried to file a claim, and surprisingly they have none of these in stock, but I can put my name on a list to be notified or I can pay more do get a different, more expensive screen protector. In either case, I have to pay $10 in shipping, which is half of my original purchase price at *******. If you choose to wait until the item is back in stock, don't hold your breath because that time will never come. They count on most people just giving up, or paying them even more money for a more expensive product plus anotehr $10 in shipping. Don't believe all of the bull about, we charge you $10 to get your product safely to you and all the other c*** I plan to notifiy the ************************ as this is no better than the extended auto warranties that cover everything on the car, except the parts that might fail and if a part that fails is actually on the list, they will not cover it because a non-covered part "caused" the covered part to fail. The Zagg company motto should be "Heads I win, tails you lose".

  ZAGG, Inc.

  Date: 12/04/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed with our Limited Lifetime Guarantee and that your InvisibleShield became chipped during the installation. That is something we have never heard about, but we are certainly happy to help you with a new InvisibleShield and provide you with some installation tips. We can assure you our Limited Lifetime Warranty is absolutely valid, and we do honor our warranty every single day for thousands of ZAGG customers. As stated on ************************** ********************************************************* Limited Lifetime Warranty For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ********************** warrants the product against wear and damage for as long as the ********* owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at **************************, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at **********************, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the ************* and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the *************, Purchaser shall pay the shipping and handling costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement product. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. As stated, if we no longer offer an InvisibleShield or are currently waiting for more inventory we do offer options if a customer chooses to not wait for their specific product to become available or would like to try another product, and there is a cost for making this change, it will be the price difference between what product you previously had and the new product you would like to try. We never purposely make a customer upgrade or choose another product. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your device, there will be a note on your ZAGG account we are making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. If you choose to call us, please note, because of the personal attention we want to give to every customer you may experience a delay in talking to an agent. Installation Tips: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** We look forward to helping you register your item and providing you with a one-time free warranty.

• Review fromMichael B

  Date: 11/25/2024

  I recently purchased a ************** Snap Case with a kickstand through my local T-Mobile dealer when I bought the phone. I have had the case less than a month when the kickstand broke. I have been trying to do the online warranty replacement but I keep getting the "circulating wheel of death" indicating that the website freezes on step 4 to initiate the delivery of the replacement. Maybe there is a problem with the website and return sequencing, but if that is so, they should say that on their website or when you call customer service I have called customer service to no avail and after telling me to use the website, just hangs up on me. It has been the most frustrating customer experience I have ever had with a consumer branded product and instead of wasting another few hours of my time, I will just buy another brand and be done with Zagg in the ********* the way, I have had Zagg products for many years and the customer service was very good a few years ago. I wish I could say something positive but there is basically no customer service anymore.

  ZAGG, Inc.

  Date: 12/04/2024

  Thank you for reaching out to ZAGG through the BBB. We are very sorry you have not been able to order the Crystal Palace Snap Case with a kickstand, and we have fixed the technical issue we were experiencing with our phone system at the time you tried to reach call us. We are not sure if you have tried calling since that bad experience you had but we are told that issue has been resolved. We are so sorry for that inconvenience with our phone system. We are reaching out to our technical support team about the circulating wheel of death. We certainly want our customers to be able to order a warranty when they need one. As a one-time exception we have placed a free re-fulfillment order for you. Due to privacy concerns we are not listing the order number here. You can log into your ************************** account and see the order information. You should have also received an email from us with the order information. We are sending it to the address on file and once the order ships, you will receive an email from ***** with the ground tracking number. Orders can take up to 3 business days to process. Here is our contact information: Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. We hope this addresses all your concerns and we are very sorry for the negative experience you have had. We truly appreciate your business.

• Review fromMatthew P

  Date: 11/19/2024

  I bought a pixel 9 pro and pixel watch 3. Ordered the Xtr3 screen protector for my pro. It's quite remarkable but should be for $60 . Also ordered a zagg glass elite 360 protection fory pixel watch 3. It broke upon removing to clear some dirt out after washing hands. Went to the website and paid $5 dollar upgrade fee to get the fusion screen protector and $10 for shipping. After the 48 hour window the product still had bubbles under it. Went back to website to get a replacement. Paid $10 more dollars for shipping and received. Applied exactly the way I was instructed in package with application tray exactly as I did the prior time after cleaning with supplied wipe and removing dust . Same thing happened. Adhered to my watch and had small bubbles everywhere underneath. Talked to someone in customer service named ******** that assured me she would help me with the $10 shipping charge and never responded to email she originally sent. I wouldn't buy anything from this company again for my Pixel watch as it's a big waste of money. However all my zagg products for my pixel pro were very nice.

  ZAGG, Inc.

  Date: 11/20/2024

  Thank you for reaching out about your installation concerns and your contact with one of our agents. We know it can be frustrating waiting for a response. We can see your communication and yes, we apologize that we have not yet responded to you. We will make sure this is investigated as to why we have failed to respond to you. You might not be aware, but our InvisibleShields are not meant to be lifted and re-applied. The adhesive will not lay back down smoothly to provide that secure connection to your device once it has been disturbed. While installation issues are not typically covered by our Limited Lifetime Warranty, we are always happy to help with clearer instructions so that you may have the best installation results. The following steps would be standard across all devices when applying the InvisibleShield: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** Look for this specific video: InvisibleShield Ultra Eco, Fusion, GlassFusion, Fusion Eco, GlassFusion 360 on your watch As a one-time exception we have refunded you for all three of the shipping and handling fees you have paid: We hope you can see how important our customers are to us and by the actions we have taken regarding your concerns. We hope you give us another chance and by following our installation tips and having a much better result.

• Review fromKelly K

  Date: 11/18/2024

  Ordered a warranty replacement screen protector for my phone, paid the $10 (+tax) shipping fee. It has been in transit for 12 days, 11 of which it has been in the same location. Their customer service chat bot was useless. I ended up buying a different (trusted) brand. Very disappointing that there is no way to reach a live agent at any point. Of note, this is the 2nd time I've used Zagg, and the 2nd time their product failed. I'll stick with the other brand that's been tried and true for me for over a decade.

  ZAGG, Inc.

  Date: 11/20/2024

  Thank you for reaching out to ZAGG. We are very sorry to hear your order has been lost by the shipper. It is always very frustrating when we hear this type of complaint. We received your order on November 6th and handed over the package to the shipper on November 8th. Once a package is out of our hands, we no longer have any control over it. You mentioned you have had two bad experiences with us. We only show two registrations and one order, so it is unclear what may have happened previously. We located your chat and can see it is in our queue to receive a response. We apologize for your frustrating experience with our automated assistant and for not receiving a quick response from us. We absolutely want to make this situation right for you, and we have refunded the shipping and handling fee you paid. Again, we sincerely apologize for your dissatisfaction with us, and we hope you will one day come back to us and allow us to protect your electronic devices.

• Review fromDevin O

  Date: 11/16/2024

  Purchased a $59.99 XTR4 on *****. Not even ******************************************************** any other item of force right above the front camera of the iPhone. There is no customer service to talk to other than the automated chat. They want to charge you $9.99 at the lowest which they are profiting off of their free warranty For you to make all these claims of how strong it is and not last more than a day is dishonest. You cant even leave a review on the site from where I can tell so theyre artificially boosting their rating. I read allot of their responses on here which even blame the customer for being mad so I just want to make sure people see the absolute c*** they are peddling.

  ZAGG, Inc.

  Date: 11/20/2024

  Thank you for taking the time to contact ZAGG about your concern with our warranty fee, the InvisibleShield getting a chip so soon after installing it and not being able to speak to someone. We are very sorry to hear that you are disappointed in our advertising of the Limited Lifetime Guarantee. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. Even though you only had the InvisibleShield on for less than 24 hours, and yet received a chip in it, though you are not sure how or when, this does not mean that we are being dishonest when it comes to our InvisibleShields. It means there was obviously an incident which caused the InvisibleShield to chip, and the shield did what is supposed to do, which was take the impact and not your devise. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising of our InvisibleShields. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Limited Lifetime Guarantee and if you would like to try the replacement process, there will be a note on your ZAGG account offering a onetime exception to waive the shipping and handling fee. Just call or contact our ************************* our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. Please keep in mind that because of the personal attention we want to give every customer, you may experience a delay when waiting to speak to a care representative. We look forward to hearing from you.