Reviews

Review Details

• Review fromRichard B

  Date: 05/19/2025

  Ive been a loyal ZAGG customer over the years, but the ********************** XTR3 has been a major letdown. Ive had to replace it three times in just six months due to cracking and peeling with normal use (keys in my pocket, and the guide that was provided did not align the screen protector properly). For a product marketed as high-end screen protection, the quality and durability are simply not there. Its frustrating and disappointing to see such a decline in reliability from a brand *** trusted for years. I can no longer recommend this product. I would post a screenshot of my purchase history to show proof, but zagg's website won't allow it.

  ZAGG, Inc.

  Date: 05/21/2025

  Thank you for providing us with your feedback regarding the XTR3 InvisibleShield for your Apple iPhone 15 Pro. We can certainly understand your concerns and frustrations. The XTR3 is a very good product based on reviews from our customers, and what you have described is not a flaw. The InvisibleShield is not made to be in an enclosed space with other items, such as pants pockets with keys and change. This will certainly cause the InvisibleShield to crack and begin to peel much faster than would be expected. We would much rather have the InvisibleShield crack before your phone screen which is what it is intended to do. Keeping that in mind, we have customers who replace their ********************** monthly or every few months. You have replaced your InvisibleShield on September 4th, 2024, February 6th, 2025 & May 14th, 2025. While we understand your frustration, there might be a different product you might like to try. We do provide options to change to a different product when you are walking through the warranty process. We offer the following: Hybrid Glass Glass Elite Glass Elite Anit-Glare Glass Elite Visionguard Glass Privacy Elite 360 Glass Elite Privacy There is typically a fee to change to a different product, which is usually the price difference between the products, but as a one-time exception we will waive that fee for you. There will be a note on your account. Please reach out to our Care Team, **************, and they will get you set up. We are also including some installation tips for you, in hopes you have a better experience. 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** Thank you for your feedback and allowing us to address your concerns

• Review fromGeoff M

  Date: 05/09/2025

  Spent 80$ on a privacy screen for my iPhone 16 pro max. Not even 3 days later I had it in my pocket. Pulled it out and it was cracked all the way across. Im assuming from bumping something else in my pocket. **** to get a warranty and theyre charging 10-20$ for shipping in the **. Incredibly over priced for the quality. I wont even be getting the warranty Im just going with another brand. Do not buy this from and phone store. Or at all for that matter. I would leave 0 stars if I could.

  ZAGG, Inc.

  Date: 05/14/2025

  Thank you for taking the time to contact ZAGG. We are very sorry to hear you are disappointed in our advertising of the Lifetime Guarantee for your Glass Privacy Apple iPhone 16 Pro Max InvisibleShield. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. Yes, if your phone was in your pants pocket, you are correct in that the InvisibleShield cracked due to being pressed up against an object. This is NOT a flaw. This is exactly what the InvisibleShield was designed to do, the InvisibleShield will crack or absorb that impact before the screen on your phone receives damage. The shipping and handling fee we ask our customers to cover is more than just shipping the InvisibleShield to you. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the warranty process for your Glass Privacy Apple iPhone 16 Pro Max, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ ************** or email us to help you get this set up.

• Review fromNathan G

  Date: 05/06/2025

  Worst experience ever with the shipping! I ordered my replacement screen April 28th it says i wont get my screen tell may 8th it didn't ship for a whole week if I would have know this i would have just went with someone else and best believe once this screen messes up i WILL NOT USE THIS COMPANY! I should have read the reviews before I ordered the screen i wish I would have yea the screen is 5$ but the shipping is 15$! What in the world takes that long to me thats bad service so yea im letting everyone know if u do get a replacement i hope you dont need it ASAP dont contact me back you can't fix this im super frustrated about it and im not paying over 30$ for you guys to ship it quick and before you say ohh we'll it takes long to ship no I do shipping on my buissnes and it does not take that long. Beware dont use this company you'll be better off going somewhere else my Amazon screen protector lasted long then this piece of crap!.

  ZAGG, Inc.

  Date: 05/07/2025

  Thank you for reaching out to ZAGG about your fulfillment concerns and the estimated delivery time. We can understand your confusion and frustration and are happy to explain what maybe causing your concerns. When you placed your recent warranty order, you chose to upgrade to a different product, which did add an additional $5.00 for the change. If you had not upgraded the product, you would have only been charged $9.99 plus any tax for the warranty item, for just the shipping and handling fee. This fee includes a completely new free shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We post the below information before the order is completed by our customers, so each customer can make an informed decision on which shipper will work best for them, depending on the customer's needs they can choose the best shipper that fits their requirements. Shipping Method Shipping (Standard: 5-7 business days) $9.99 Shipping (Premium Ground: 2-5 business days) $14.99 Shipping (Express: 2-3 Business Days) $19.99 Shipping (Rush: 1-2 Business Days) $49.99 Please allow 1 to 3 business days for order processing (longer for custom orders). ******, ******, and *********** orders should expect additional transit time. We received your order on Friday, April 25th, 2025, and the package was handed over to the shipper on Monday, April 28th, 2025. ZAGG was within our estimated processing time of 3 business days. ************************************************************* Delivery Expected delivery dates are estimates. All deliveries are subject to modification or cancellation due to events beyond ZAGGs reasonable control, including without limitation acts of God, compliance with any law, order, rule or regulation of any governmental or other authority, delay in transportation, labor disputes, strikes, failure of equipment or systems, or shortages of any labor or materials or services. All purchases through ************************** are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. We are sincerely sorry if the shipper cannot deliver the package within the estimated time frame of 5-7 business days and we understand how frustrating it is to have to wait longer than you expected to receive your InvisibleShield. Please know that once we hand over the package to the shipper, we no longer have any control of the package. The shipper you chose was *** Mail Innovations, and yes, it does appear as if the final delivery is one day later than the typical estimation of 5-7 business days, which is for Thursday, May 08 by 7:00 P.M. We can only provide our sincerest apology as this clearly has caused you great frustration. ZAGG never intends to mislead our customers in any way due to our advertising of the processing and shipping times. We are happy to make a one-time exception and issue you a full refund of $15.23 (this includes the $5.00 upgrade fee) as you may not have been aware of our policies or seen our posted information regarding the processing and shipping timelines. We certainly hope this clarifies the concerns you brought to our attention and please know that we do value your business.

• Review fromCindy N

  Date: 05/04/2025

  Within 10 minutes of having a professional put on the zagg screen protector it had a chunk missing and spider webbing cracks. I didnt even drop it. I paid $60 for it at *******. This is the biggest rip off. This company should not be able to get away with this. I went to the mall and for $20 I got a screen protector that is so much better and hasnt cracked despite even dropping a few times.

  ZAGG, Inc.

  Date: 05/07/2025

  Hello, We are very sorry to hear you went to your local ******* store and purchased an InvisibleShield and had a ******* employee install the InvisibleShield and within 10 minutes the InvisibleShield had a piece missing and spider cracks. We can certainly understand your disappointment and we appreciate you reaching out to us about your frustrations. As ******* is an independent reseller and their employee performed the installation, we cannot comment on what or may not have happened, we can only provide you with our sincere apology. The InvisibleShield is most vulnerable right after installation, and it does not sound like they made you aware of this or provided any specific tips to allow the InvisibleShield time to adhere properly to your device. We do not recommend putting a newly installed device with an InvisibleShield in pockets or in purses until at least 24 hours, this allows the InvisibleShield to fully cure on the device. The ********************** is made to protect your device, and it will take any impact by items pressing on it or by a fall and crack before your device screen. Which is exactly what it sounds like your InvisibleShield did, but also because it did not have time to fully cure on your device, it was more susceptible than normal. We hope you took the InvisibleShield back to ******* to get a refund. We want you to be happy with our InvisibleShields products, here are some self-installation tips and one free offer should you decide you want to place a warranty order. Just reach out to our Care Team and there will be a note on your account for one free ********************** covered under the Limited Lifetime Warranty, and they can get that ordered for you. 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** We believe our product is the best on the market along with our Limited Lifetime Warranty, and we look forward to working with you should you decide to reach out to us. Our contact phone number is **************.

• Review fromXimena B.

  Date: 04/29/2025

  I wont even give them one star. This business is a rip off and they are misleading the customers, saying that we can pay higher price once and get a life ***lacement screen protection. I purchase the screen protection on February 18. 2025 and within a month the screen cracked (i didn't even drop the phone). i put it inside my purse and all the sudden it was cracked. I went to the authorized retail **** and they told me i have to order the screen protection which I went online and they were charging $9.99 shipping and to take it to a store to change it it will be $15.00. So I called Zagg customer service today on 4/28/2025 and the *** was NOT helpful. This is totally a scam. I want my money back of the total purchase of the product $69.55. I truly hope that you guys open an investigation about this company.

  ZAGG, Inc.

  Date: 05/08/2025

  Thank you for taking the time to contact ZAGG. We are very sorry to hear you are disappointed in our advertising of the Limited Lifetime Guarantee for the Glass Anti-Glare Apple iPhone 16 Pro InvisibleShield. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Limited Lifetime Guarantee process. As for your InvisibleShield cracking while being in your purse, the InvisibleShield did exactly what it is designed to do, it will take an impact from items inside your purse pressing upon your phone screen before your phone screen receives any damage. This is not a flaw of the InvisibleShield. We cannot comment on the information you received from an **** employee. Most people who order from ************************** will do their own installation of the InvisibleShield, but there are some customers who would prefer a professional installation. Any additional fee from a third-party reseller typically comes with a two-week guarantee that if anything happens to the InvisibleShield during the first two weeks it will be reinstalled again at no cost. As for **** you would need to make sure their $15.00 fee comes with the two-week guarantee, we are not familiar with the policies and procedures of ****. You just need to take the old InvisibleShield along with the purchase receipt with you to provide proof of purchase. You can also look to see if there is a kiosk in your area that will help you with a replacement InvisibleShield and you wouldnt need to order a warranty InvisibleShield from **************************. Kiosks typically carry the most popular InvisibleShields, such as for your Apple iPhone 16 Pro, and they will provide you with a free InvisibleShield and for a small fee, they will provide you with a professional installation with the two-week guarantee. They do not waive the professional installation, as this is a requirement for a free InvisibleShield. Again, just take your old InvisibleShield and proof of purchase so they can assist you. **************************************************** If you choose to order a replacement from **************************, the Limited Lifetime Guarantee replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. The ZAGG refund policy is only for purchases made directly from **************************. Since your original purchase of the InvisibleShield was through ******** would need to contact them regarding their refund policy. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Glass Anti-Glare Apple iPhone 16 Pro InvisibleShield. There will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, or Email to help you get this set up. Limited

• Review fromJANE D

  Date: 04/11/2025

  IF I COULD GIVE NEGATIVE ZERO STARS I WOULD. Such a shame i wasted my money on this c*** This is the worst company and WORST product out there. Zagg customer service is by far the Bottom of the barrel. The warranty is a scam! ***** out more money for what. What a joke. Getting help is a hassle!! Glass is Cheap, Flimsy, Subpar. Very poor quality! If you like expensive magic tricks then sure it Breaks WithOut even dropping your phone. And the representatives are rude, dismissive of your concerns, and totally unprofessional. I was told No you cant speak to a supervisor/manager. I even called back to speak to someone else and was told to wait on hold...Only for them to waste your time. They never pick up the call or even call back. Shipping also took 40days and 40nights. I rather spend my money with the prime guy! I am not alone in this feeling of gross dissatisfaction. Hundreds of people have been misled and swindled by this company. I smell a class action brewing!

  ZAGG, Inc.

  Date: 04/14/2025

  We are so very sorry to hear about your experience with ZAGG. We strive to provide World Class Satisfaction but clearly, we have missed the **** with you. We would be very happy to view the situation but the email address and first and last name do not bring up any account. If a customer asks for a supervisor/manager, it is our policy to provide you with one. The only time this would not happen is if one is not available at that time, but they would certainly reach back out to you when they are available. Again, we are extremely sorry and would be happy to review all your concerns if we had the right account information.

• Review fromJames M

  Date: 03/30/2025

  Terrible customer service. They make it impossible to warranty their products, on purpose Im certain. I will never EVER buy another one of their products. Theyre products are no better than any other company.

  ZAGG, Inc.

  Date: 04/03/2025

  We are so sorry to hear you had a terrible experience with our Care Team, but you do not specify what that experience was, nor do you go into any detail regarding our warranty programs. We would like a chance to rectify your concerns, but without specific details we can only respond with generic answers, so we apologize if we do not answer your specific concerns. To reach our Care Team Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. We would be happy to explain the Lifetime Guarantee process regarding the two phone cases you have registered. The replacement case is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new case, appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacements each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your cases, there will be a note on your ZAGG account making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************.

• Review fromVirginia M

  Date: 03/14/2025

  I love their products for my iPhone but in the past 2 weeks Ive had Best Buy ship my 2 protectors for my new watch and neither one worked well at all. The first one came off the day after I put it on and I just now installed the second one and its already pealing on one edge. I tried the ultra eco plant based shield but I will never use it again.Also, if you have never used a ZAGG protector, dont count on the instructions to be of any help. The are terrible!!

  ZAGG, Inc.

  Date: 03/17/2025

  We are so sorry to hear about your experience with our installation instructions, and the InvisibleShield lifting on your watch. We understand how frustrating that must be as you just want your watch screen protected, we want that also. We located your account and there is only one registration, and we confirm is for 1 nvisibleshield Ultra Eco Apple Watch Series 10 (Case Friendly), but this is not a complaint we have received from our customers with this watch. It is a bit unclear why your first shield came off within a day and the second one is lifting on the sides. If it was our product, we would have certainly received a lot more complaints. Our install instructions, we break down in steps and explain each step in detail and in addition we also provide videos that will walk anyone through these steps as well. You can find our videos at: *************************************************** > InvisibleShield Ultra Eco, Fusion, GlassFusion, Fusion Eco, GlassFusion 360 on your watch. Here are some installation tips that may be helpful for your watch: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** There will be a note on your ZAGG account offering you one free InvisibleShield as self-installations are not typically covered under the ZAGG Limited Lifetime warranty. Customer satisfaction is important to **********************, and we certainly want to get you taken care of, and we hope this additional information will help you should you decide to try the InvisibleShield again. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.

• Review fromAdriana Z

  Date: 03/04/2025

  Warranty is a SCAM... only used to keep you buying the product. I waited months for a replacement just for it to crack within days of being put on. Not once was it dropped or bumped into anything. All it did was be in the same pocket as my keys. Overall, this product is very faulty and has no protection for your screen in the long run. This company really needs to invest into their products more and stop delivering c*** productions to their consumers. DO BETTER and please just refund me at this point, I no longer want your replacements.

  ZAGG, Inc.

  Date: 03/11/2025

  Thank you for taking the time to contact ZAGG. We assure you we are not a scam and customer satisfaction are very important to ZAGG. We are very sorry to hear that the InvisibleShield you just received cracked within days of putting the InvisibleShield on, and you place your phone in your pocket with your keys. We do not recommend keeping your phone in your pocket with your keys because pockets are a confined space and if the keys are pressing on the InvisibleShield it can crack, which is exactly what the InvisibleShield is supposed to do to keep your phone screen intact, even if you never dropped or bumped your phone. We were not able to locate your account with the email address provided in this complaint. We were able to locate your name, but without more information we cannot know if we have your actual, or someone else's with the same name. If you would like to call us or email us, we would be happy to accommodate you with a free one-time InvisibleShield if we have the correct account. Please refer to this BBB review when you reach out so the agent can confirm the offer with our Account Assistance Team and assist you. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.

• Review fromZairah M

  Date: 02/05/2025

  Warranty sounds great at first, but there are more cost effective brands that work just as well.I understand paying for shipping, but they do not allow you to submit 2 warranty replacement orders at once. This makes me question, why... ? Is the cost truly solely for shipping? I've had to replace our screens a handful of times. $10 shipping each ******* husband cracked his screen a few months ago, but we waited to get a replacement until mine broke as well, in order to replace them both at the same time & save on shipping. They don't allow it, so it costs $20 to replace 2 screens. It also takes - way too long to receive replacement.After spending over $110 on 2 screen protectors upon initial purchase, I'd rather not spend another $20 at this point - knowing that (like most people), we will need to replace again in the future. ****** has great options. And next day delivery.

  ZAGG, Inc.

  Date: 02/06/2025

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Limited Lifetime Warranty, and we understand the question why ZAGG does not allow multiple warranties to be placed at the same time to save on fees. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Limited Lifetime Warranty process. We only allow one warranty to be placed at a time as only one warranty can be requested per product, in addition, some warranties require the return of the product to validate the purchase, and if that product is not returned in 60 days, then there is a charge to the customer for not validating the warranty request. Our process of only allowing one warranty at a time has been the same since ZAGG offered warranties. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Limited Lifetime Guarantee and if you would like to try the replacement process there will be a note on your ZAGG account making a one-time exception to waive one of the shipping and handling fees one time. Just call or contact our ************************ **************, to help you get this set up.