Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 208 Customer Reviews
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Review fromKathleen A
Date: 12/10/2024
Terrible customer service. They pride themselves on it is the worst I have experienced!
Fox Pest Control HQ
Date: 12/11/2024
Hi ********,We apologize for your unsatisfactory experience. We appreciate your willingness to speak with our supervisor, ****, about your concerns so we could work to address them. We have made the requested changes to your account. If we can provide any other assistance, please give us a ********* Regards,******** *.Customer Relations TeamReview fromJoshua V
Date: 11/21/2024
I am currently being harassed by this company. I was past customer who left on bad terms and left a negative ****** review for the way I was treated upon by departure and the reason I left. I left because I denied the opportunity to speak to a manager regarding my account upon trying to terminate my services. I have since been called and text NON STOP even after expressing my wishes not to be contact anymore I am still being called by their sales people who fail to note or delete my account. I am seeking legal actions for this harassment and will be filing suits agains the company as well as each sales person who is calling.Fox Pest Control HQ
Date: 11/27/2024
Hello ****,We apologize for inconveniencing you. We have now flagged your closed account so you will not receive any further contact from our office or representatives. If there is any assistance we can provide, please let us know.Sincerely,******** *.Customer Relations TeamReview fromDianne K
Date: 11/16/2024
Bad communication. Nothing explain. Never told you about the initial payment. And the management said it was refunded. That's a lie. Because I looked at my bank account. And they don't set up appointment?They just show upFox Pest Control HQ
Date: 11/18/2024
Hi ******,We're sorry we haven't communicated better with you. Our office will reach out shortly to discuss your concerns and make sure we improve things going forward. We appreciate having you as our customer and are eager to give you a good experience.Sincerely,******** *.Customer Relations TeamReview fromSara H
Date: 11/11/2024
Run away from this company. I agreed to the normal pest control contract. And kept having them try to upsell me on termite protection. One of their sales **** called me the night before I was leaving for vacation and pushed and pushed me to take advantage of a promotion they had for the termite protection. I stressed that I was leaving for vacation and also didn't have the money up front. He said they had a payment plan. When I asked his there was anything in addition to the fee I was paying upfront for the protection he said no. And since they were coming out the next day to get this over with before we left, I had to sign all the paperwork quickly. I didn't realize that the "monthly fee" on the contract wasn't just the monthly payment plan for the initial fee. So now I am on the hook for 2 payments a month, to the tune of $1000 for the first year. And if I want to keep the stations that I already paid to have installed I have to continue paying the monthly fee or they will come take them out since they are a "rental". Had I known there was a monthly fee on top of the $500 installation I already paid for, I never would have agreed to this. And I called and there's basically nothing they are willing to do for me. I feel completely scammed.Fox Pest Control HQ
Date: 11/12/2024
Hi ****,We're sorry for the misunderstanding about your ****************** and we want to set things right. My teammate ***** let me know he spoke with you about these issues and is working to find a win-win solution. He will follow up with you and ensure we come to a good resolution.Sincerely,******** *.Customer Relations TeamReview fromShawn C
Date: 11/11/2024
Had a random charge of $0.20 to my debit card from their ***** UT office. Either someone isn't doing their due diligence when accepting payments or there's a fraudster in their office.Fox Pest Control HQ
Date: 11/12/2024
Hi *****,Thank you for bringing this to our attention. We would like to look into this further and verify there are no issues with your account. I am unable to identify your account based on the information provided here. Please call our office at your earliest convenience so we can take care of this.Sincerely,******** *.Customer Relations TeamReview fromKevin R
Date: 10/30/2024
Pretty terrible experience w/ Fox Pest Control. We've used them for several months, with no issues, but today an employee came to do a termite inspection. He insulted my wife, saying "call your husband, men usually have a better understanding of these things."He then recommended a $2300 service, and said we only had 24 hours to decide, or else the results of the inspection would no longer be valid. He also refused to give us anything in writing about his findings or the quoted services, saying it violated state regulations. When I talked to a manager at ***, he said "he wasn't sure about those regulations, but he'd look into it."All in all, just really high-pressure tactics that seemed very sketchy. I'd recommend avoiding Fox and choosing another pest control company in the area. We canceled our contract w/ them.Review fromAngela B
Date: 10/10/2024
At first they were very good until they started canceling services and then not showing up on the rescheduled date. When I did reach out to them I was told by the customer service *** that they had shown up at my home because the tracking system showed that they had. They missed 2 quarterly services yet they continued to charge my account. I was home on the days in question. The next time a tech was supposed to come to my home he went to the wrong house. I asked him why he went there and he said that is where the tracking system sent him. I called and asked about reimbursement for the quarterly services that I did not receive abd was told the *************** could not reimburse me and I was assured that a customer service manager would call. That did not happen instead my service is now cancelled. I paid for services I did not receive.Fox Pest Control HQ
Date: 10/21/2024
Hi Angela, We apologize for the frustration you experienced with your service. Our Branch Manager, Chris, has been attempting to reach you to address these issues. We have applied a credit on your account for the treatments that were done on the wrong home. We also added detailed driving instructions for our technicians so they are not led to the wrong address going forward. Your service is still active at this time, so please let us know if there is anything else we can do to improve your experience. Sincerely, Michelle B. Customer Relations TeamReview fromKenneth H
Date: 10/10/2024
Service was not completed. Not advised of the correct contract. The person I signed the contract with did not correctly tell me what I was signing. Was told 4 application for $150. That was it. Told nothing about the addition fee per service or the contract. Very disappointed. Plus he never showed up for the Sept 13 th. Service but was charged. We have cameras to prove this. Would like a total refund.Fox Pest Control HQ
Date: 10/21/2024
Hi Kenneth, We apologize for the misunderstanding regarding your service price. I have notified our manager about your feedback so they can address it. We strive to prevent any miscommunication by sending customers a copy of their agreement immediately after signing. We are sorry our representative failed to give a more thorough verbal explanation. Our records show your service was completed on 9/14 from 4:47 to 5:45 PM. Please review your camera footage for this timeframe, and let us know if you see any issues. We would love to work with you and provide you with a better pest control experience. Sincerely, Michelle B. Customer Relations TeamReview fromVirginia K
Date: 10/07/2024
The salesmen stopped when he was in my neighborhood. I told him, if I wanted to use pest control, it would be to prevent rats in the neighborhood from coming onto my property. The sevice person came the next day. She said that they do not recommend baiting rats, unless you actually have them (or their traces) on your property , as they would be drawn to the bait. So she treated some areas where there were ants (not a big problem)She took my credit card #. I got a call saying it did not go through. I got my credit card ****** there was a ***** charge on it. I called ******** had to send them a copy of my CC statement. They called & said they could not find my a/c. Yet, they kept emailing me looking for the whole amount, ignoring the payment. I kept responding to their multiple emails and called them more than once. They finally recognized the fact that they had the *****. So, I sent them a check for the net amount. The next month, they charged my CC again for *****, even though I had paid in full. I called and they said they'd look into it. They emailed me and said that their records were correct. (which they were not). So, I called the ** company, told them to remove the duplicate charge and asked them to block *** from ever charging me anything again.They sold me a service under false pretenses and have a totally useless billing process. I wasted SO MUCH time (numerous emails and phone calls)trying to correct their incompetency.I will NEVER use them or recommend them to anyone.Fox Pest Control HQ
Date: 10/08/2024
Hello Virginia,I am deeply sorry for the frustration you experienced with your account. After extensively investigating our records, we identified that your card information was mistakenly added to a separate account, and this resulted in the duplicate charge. An error if this nature is extremely rare for us, as we place great importance on information security. Upon finding the issue, we immediately removed your card from the second account and refunded your September charge. We are also refunding your August payment, which will be sent to your home. We apologize for our error and appreciate your patience as we worked to correct these issues. Your account has been closed as requested, but if there is any other assistance we can provide, please feel welcome to reach out.Sincerely,******** *.Customer Relations TeamReview fromKim H
Date: 10/02/2024
I was approached by a young man the in of July 2024 about Fox Pest Control company and what services they had to offer. He said that he could offer me a deal since he was in the neighborhood and had given the people across the street the same services for over $300 for the first visit. He said he would only charge me $107. Then after that I would receive services quarterly for the next year and that charge would be around $60. Since this time I have had a monthly withdrawal from my checking account for $58.85. I have emailed them now several times about terminating the contract. All I get is the run ************ I got a call from a ******* TX phone number telling me that they will be at my house in 15 minutes. No call prior to arrange the appointment. When I call the number back the man was on the rude side, telling me to call the office.I have again emailed the company to cancel their services, feeling that this was a bait and switch or some kind of scam/ dishonest business practice for not fully disclosing the finanical responsibility. This company needs to address my request to end this contract, for fraud.
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