Reviews
This profile includes reviews for TruHearing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 494 Customer Reviews
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Review fromHal S
Date: 01/17/2023
This app was great for 11 months. Now the app looses Bluetooth connection and recently when you open the app it immediately closes. Terrible.
TruHearing, Inc.
Date: 10/30/2023
We strive to deliver the best care possible to all our customers, but occasionally we do find areas we can improve upon. We would love to hear more about your comments. Please contact us at ************ or ********************************************Review fromKenneth R
Date: 01/11/2023
The hearing aids do not work as advised they would.. I have returned the left aid twice to the company. Now today the right aid is not working. I purchased the aids in Dec 2021 and since have made numerous trip to their repr (SOUND WORKS).. At the price I paid $1000. dollars per ear they should work...... I am asking for a FULL refund of **** dollars. *************************TruHearing, Inc.
Date: 01/12/2023
We understand how technology challenges can be frustrating. TruHearings offerings include a routine hearing exam plus one year of follow up visits for fitting, adjustments, and training to alleviate our customers frustrations. We aim to deliver the best products for every customer based on their hearing loss and coverage. Please contact us at ************ or ******************************************** to allow TruHearing to address your concerns in a secure manner.Review fromNeena M
Date: 01/09/2023
Unreliable to the nth degree.I lost a hearing aid.********** told ************** they would replace it. When audiologist ordered it the next day, turns out the model is no longer manufactured. Oops.Called TruHearing for an appointment to replace hearing aids. They called and made one. TruHearing agent said she would call me back with confirmation. She didn't. Another agent checked and confirmed.But, the site they told me about has no record of my account. Oops.The local site set up an appointment, despite being in violation of TruHearing policy.Oops.TruHearing had no record of that appointment. Oops.New agent promises to make everything right. Here's hoping, but I would not give it good odds.What is going on with this company?TruHearing, Inc.
Date: 01/10/2023
We strive to deliver the best care possible to all our customers, but occasionally we do find areas we can improve upon. We would love to hear more about your comments. Please contact us at ************ or ********************************************Review fromJulie N
Date: 08/13/2022
The App is terrible. I can only program the volume on each hearing aid individually on the app. It constantly disconnects off and on throughout the day. Sound quality is awful. I am probably returning them for a refund.TruHearing, Inc.
Date: 08/25/2022
We understand how technology challenges can be frustrating. TruHearings offerings include a routine hearing exam plus one year of follow up visits for fitting, adjustments, and training to alleviate our customers frustrations. We aim to deliver the best products for every customer based on their hearing loss and coverage. Please contact us at ************ or ******************************************** to allow TruHearing to address your concerns in a secure manner.
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