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Business Profile

Landscape Contractors

United Landscape Construction & Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 23 2022 signed contract (round river rock, etc.) June-July hail storm and pests (needed new roof/termite nest treatment before landscaping since they would interfere with the project). Owner cleared some grass, example round rocks, etc. Roof tiles were on backorder so that caused a roof delay until July 21. July 22 landscape workers completed project. July 28 contractor assessed project with homeowners and offered to place pavers since large rocks were impassable (cannot walk on nor roll garbage bins safely), insert owner's metal edging so rocks won't roll onto **********. Aug 10 pavers installed but not our metal edging. Aug 19 homeowner let contractor know we realized that the landscape fabric had been cut up when pavers were placed (not up to industry standards). Aug 26 workers arrived when home owners weren't available (had not been told they were coming, they only spoke to a neighbor who texted us the following day). Sept 7 was agreed on next scheduled appointment between *****am. No one arrived so homeowner texted contractor. Said he had ***** and would "send someone in my place in the morning." Homeowner replied "sorry you're sick, supposed to replace fabric, etc." Contractor called back, angry. Next scheduled appointment set for Sept 21 at 2pm. Contractor AND several workers arrived. At conclusion, one homeowner briefly assessed job (assumed it had been completed as agreed upon because there were several men not just two). Other homeowner was in a business conference call and could not check. Contractor immediately asked for check $2056.75 which was provided. Sept 24 homeowner went out to finish job by placing the metal edging. Noted that contractor had not replaced the cut up landscape fabric as had been agreed upon. Homeowners emailed the contractor and asked if they'd be willing to complete the job by replacing the fabric or offer some refund so someone could be hired to correct the error. Contractor replied "I think we have done all we can for you."

United Landscape Construction & Supply, Inc. is NOT a BBB Accredited Business.

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