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Business Profile

Used and Rebuilt Auto Parts

Citron's Used Auto Parts, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 17 2025 Meineke Store number 2316 in ******* ** transferred $275 to Citron Used Auto Parts. For 3 weeks following **** ****** ( owner ) would tell *** from Meineke that the wiring harness for my 2007 ******** Escalade ESV was on its way. On January 31 I made the decision to drive from ****** ** to ****** ** to pick up the part that Meineke had paid for and that **** ****** had sent cell phone pictures of to ***. Feb 4th I arrived at ****** Used Auto Parts and followed up with the payment from Meineke and both **** ****** and his wife told me the payment was never received. I then paid $297.69 in cash to ******. **** had stated that the part was put back into inventory and called an employee on the ******** to retrieve the part. The man came in and dropped a wiring harness on the floor of the office behind the counter. **** instructed me to open the gate and pick it up. I didn't compare the part behind the counter with the images that **** ****** had sent to my mechanic to confirm it was the same part, the part we were expecting and had been ordered by Meineke. We left and drove the 6 hours back to ******* in ******* to deliver the harness. When I opened the trash bag **** had given me to transport the part, my mechanic said this isn't the same one as the images he sent the same one we ordered. I immediately called and emailed **** with the images saying since they had to get it back out of inventory they mistakenly gave me the wrong one. **** claimed I am a liar and cheat substituting the one in the bag he sent with a defective and incorrect part I had purchased from another company. **** ****** has been paid by both me and Meineke for the wrong part and refuses to make it right. Below are pictures of the harness I should have picked up, the broken / incorrect harness he gave me and also the receipt from the payment from Meineke and the cash receipt from yesterday. Thank you for your help.

Citron's Used Auto Parts, Inc is NOT a BBB Accredited Business.

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