Reviews

This profile includes reviews for Globe Life Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Globe Life Inc. has 13 locations, listed below.

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  Globe Life Inc.

  3700 S Stonebridge Dr Mc Kinney, TX 75070-5934

  
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  Globe Life Inc.

  23 Briercroft Office Park 2nd Floor Lubbock, TX 79412-3001

  
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  American Income Life - Altig & Orlovic Office

  230 3700 N Fraser Way Burnaby, BC V5J 5H4

  
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  American Income Life - Zach Hart Office

  2025 E Beltline Ave SE STE 404 Grand Rapids, MI 49546-7672

  
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  Globe Life Inc.

  null Portage, MI 49002

Review Details

• Review fromGeorgia M

  Date: 05/05/2025

  Liberty National (now Globe Life), whom my parents paid life insurance to for around 35 years, has/had an agent named **** *******. The agent's name was on the landline phone records. He kept calling my 88-year old mother and I thought it was a scam; she was very concerned and did not know what to say to him. She said she told him that I, her daughter, takes care of her accounts and has since 2018 when my father became worse due to *******************. After several more calls from him, I called him and with her permission and with her with me at her home listening to my conversation, I told him that she did not need him to call her again. He called a total of 15 times that I was able to retrieve from phone records, sometimes 3 times in one day. My brother answered one day and the agent then violated my mother's privacy by telling my brother how much insurance she had and that I was the beneficiary. My brother was not aware of that information. I called a customer service representative and she said she would report it. I also sent 2 emails to customer service asking for a manager to contact me and after a week or so, a man by the name of "**** *******" called me and left a voice mail. I called him back the next day. He kept informing me of how important he was to the company and that he works from home now in *******, **. He acted like he did not recognize the phone number the agent was calling from. He used the word "allegedly" many times when I mentioned the name of the agent and the calls to my mother. In the end, after "allegedly" was said again, I told him I have phone records, he became short with me and told me I could look up the Globe Life address online and mail a complaint if I and/or my mother wanted to. He then hung up the phone before I could respond. This is inappropriate on several levels and his apparent supervisor who called me did not care.
  

  Globe Life Inc.

  Date: 05/16/2025

  Thank you for your feedback. We apologize that the interaction you had with one of our Globe Life Liberty National Division representatives didn't meet your expectations. We invite you to send us an email to our corporate office directly at **************************************************************** with the agency details so that we can learn from your experience and take steps to improve our process. We apologize for the inconvenience this caused you.

• Review fromJacqueline B

  Date: 04/30/2025

  These people have stolen from me for over 15 years I purchased whole life insurance they switched it to term life then when I canceled they deducted the money for the premium out of my checking account anyway never received confirmation email of the cancellation . So they pretty much change what they want to change on your policies in order to get more money out of you
  

  Globe Life Inc.

  Date: 05/02/2025

  Thank you for your feedback, and we apologize that our Globe Life coverage didn't meet your expectations. Our top priority is providing affordable financial coverage to our customers. If you still have questions regarding your policies, please email us at *********************************************************************** with a phone number and the best time to contact you. We'll have a representative reach out.

• Review fromTavannah H

  Date: 04/17/2025

  This was such a weird sketchy experience. Id just stay away from them
  

  Globe Life Inc.

  Date: 04/22/2025

  We apologize the service you received didnt completely meet your expectations. We invite you to send us an email to *********************************************************************** with details of your experience so that we can improve our process of providing financial protection to our customers.

• Review fromMatthew L

  Date: 04/16/2025

  I am an IT contractor. My contract ended so I went on indeed and I applied for many different jobs. I got an email reply from Globe Life and did the 1st interview then realized that job was not for me. That was 9 months ago they won't stop either contacting me or my references on my resume. On my resume I have three references, Globe life contacts them asking them If I still want a job with Globe life. One of my references tells me every time that contact them about me. I have asked them to stop and they won't stop.
  

  Globe Life Inc.

  Date: 04/22/2025

  Thank you for your review. We're sorry the interaction you had with our agency didn't meet your expectations or ours. The situation you described is not indicative of our interview and prospecting process and we apologize this was your experience. If this issue is still unresolved, please send us your name, reason for your dissatisfaction, policy number, phone number and the best time to contact you to ***********************************************************************. We'll have a supervisor contact you to help resolve this issue to your satisfaction.

• Review fromMARY C

  Date: 04/14/2025

  If you cancel a policy and does everything they ask but they are stalling and taking money from your refund it means that I'm about to contact my Attorney. No one answers the phone and you leave a call back number and they don't call you back. Keeping you on hold 40 minutes is ridiculous. Stop ripping people off.
  

  Globe Life Inc.

  Date: 04/22/2025

  ****, please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.

• Review fromDavid M

  Date: 04/08/2025

  It seems is all they imply is liars. Was told there was no waiting period for cancer claim. That was a lie. When I called about claim I was told policy was not yet in affect at time of service. Agent assured me policy was in affect and no waiting period. Stay away from them. I wish I would have read the reviews prior to signing up with them. Now fighting to get refund of my premiums I paid. Time for a class action lawsuit?
  

  Globe Life Inc.

  Date: 04/10/2025

  *****, we are so sorry to learn of your experience with AIL and take claims of this nature very seriously. We invite you to send us an email to ************** with your city and state, any agents' name and number that have contacted you along with any other details that weren't included in this review so that we can investigate this matter. If you would also include this BBB review that would be helpful. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon.
  

  Globe Life Inc.

  Date: 04/10/2025

  *****, we are so sorry to learn of your experience with Globe Life and take claims of this nature very seriously. We invite you to send us an email to *********************************************************************** with your city and state, any agents' name and number that have contacted you along with any other details that weren't included in this review so that we can investigate this matter. If you would also include this BBB review that would be helpful. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon.

• Review fromVicki M

  Date: 04/07/2025

  I have called twice to get a co beneficiary added to my sons policy. I was assured both times that I would get an email in an hour, and that I could add it to the form and send it back. I messaged them on their website and they replied that they would contact me. So far nothing. Worst customer service ever.
  

  Globe Life Inc.

  Date: 04/10/2025

  *****, we're very sorry that we didn't provide the service that you expect and deserve. Customer satisfaction is a top priority for AIL and this lack of service you experienced is unacceptable to us. Please email us your name and details of your experience including your policy number, and the best number and time to reach you to ************** or call us directly at our ******************** number **************. Were sorry for the inconvenience this has caused you and look forward to hearing from you soon.

• Review fromkenneth j

  Date: 04/05/2025

  Several weeks ago I was looking for a life insurance and I considered global life well I was going through the application process online and when I got to the Part 2 enter my payment information I decided to hit pause because I wanted to go back and just check my bills and see if I could afford getting this type of coverage well one day went by and a global life representative called me and says ohh you haven't completed your application yet is now a good time for you to complete it and talk to us and I said no it isn't because I was in the middle of doing something else anyway to make a Long story short I went back to my home I happened to live across the street from my parents my dad's got dementia very bad they both have hearing problems my mom is got Glaucoma,and is partially blind well my dad has dementia very bad he crossed a dangerous highway 503 in ** to tell me that global life has called over there six times looking for me I checked my voicemail messages and there were 3 messages on there from three different global life representatives now I called them I said cancel my application they asked me why I said because you called my parents and disturbed them and you are disturbing me the representative said ohh we're sorry *** we'll take your parents number off the application I said you're gonna take both of them off and cancel this application. Now that is horrible customer service global life shame on you got representatives that are too aggressive and too assertive and as far as I'm concerned need to be disciplined. That is bad customer service, so global life I have moved on please do not contact me anymore
  

  Globe Life Inc.

  Date: 04/10/2025

  *******, we're very sorry we didn't provide the service you expect and deserve. This lack of service you experienced is unacceptable to us and if this cancelation issue is still unresolved, please email us details of your experience including your name, policy number, and the best number and time to reach you at ************** or call us directly at our ******************** number **************. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.

  kenneth j

  Date: 04/17/2025

  Good afternoon thank you for at least responding there's no need to follow up on this I have moved on and I have selected a more professional insurance company that I'm very pleased with one thing you can do is stop sending Global life insurance offers in the **** mail I am not interested I have moved on for the love of God stop it thank you

• Review fromHannah C

  Date: 03/31/2025

  If i could leave 0 stars i would. This company is a JOKE!!!! I have been trying to cancel my policy for over 5 months now. Ive been told numerous times my policy is canceled. Then i get calls from no caller id and i answer because who because who could that be? GLOBE LIFE. Like what is that about? How is that even allowed? Second, they call because they want me to pay for a policy i have CANCELLED OVER 5 times. Then i get paper statements in the mail saying I owe $200+ for policies i CANCELLED! Not only this, when i originally cancelled, i thought i had one policy. Lo and behold they had signed me up for two other policies without telling me. And dont even get me started on trying to call their joke of a business and talk to a real knowledgeable person. Nobody knows anything about insurance at that company. I get misinformation and conflicting information from their agents. I told my employer all of this because this was an employer based life insurance policy. My employer has been trying to cancel to no success. ABSOLUTELY TERRIBLE.
  

  Globe Life Inc.

  Date: 04/03/2025

  ******* please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and if this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.

• Review fromHailee C

  Date: 03/31/2025

  ******** ******* was rude, disrespectful and threatened to beat my boss. He had treated me like an idiot! He would go through his iPad saying blah blah, la la, skipping through things acting like it wasn't important information. He attitude was, I don't care or give a c*** More than once had He said he was going to fight my boss. We had to kick him out!!
  

  Globe Life Inc.

  Date: 04/03/2025

  Hailee, we are very sorry to learn of your experience and take claims of this nature very seriously. We invite you to email us this review and any other relevant details needed to further investigate your situation to ***********************************************************************. We look forward to hearing back from you soon and apologize for the inconvenience this has caused you.