Complaints

This profile includes complaints for Globe Life Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Globe Life Inc. has 13 locations, listed below.

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  Globe Life Inc.

  3700 S Stonebridge Dr Mc Kinney, TX 75070-5934

  
• 

  Globe Life Inc.

  1152 Pearl Rd Brunswick, OH 44212-2888

• 

  Globe Life Inc.

  104 E Mississippi Ave Ruston, LA 71270-4420

• 

  Globe Life Family Heritage Division

  null Portage, MI 49002

  
• 

  AIL Insurance

  1945 the Exchange SE STE 110 Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have resolved my complaint with the company and they are working on updating their phone numbers on the app and website

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out three policies for my sons. And I have been having it taken out my bank account for a couple years. They arent consistent with the day of the withdrawal or the amount. Sometimes the will add two together without my knowledge. I called to stop the automatic withdrawal but they said they werent able to stop it because its not in my name. Today I called and told them if they dont stop taking money out my account that I will file a lawsuit. I have not authorized them to take any amount of money that they chooses to and on whatever day they choose. They increased the premiums and doesnt notify you that it has increased.

  

  Business Response

  Date: 04/22/2025

  Ms. *******,

  Thank you for your correspondence with Globe Life submitted via the Better Business Bureau. 

  Please see attached PDF letter in response to your correspondence.

  Please contact me directly if I can be of further assistance regarding this matter.

  ***** M.********** (she/her/hers)
  Assistant General Counsel, Legal | Globe Life Inc.
  d: ************** | f: **************
  ***************************************************************

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filled out a paper application for there insurance, after watching a tv commercial, about 5 days later i received 4 phone calls asking me to update more medical information and i yes did answer her, when this was done i thought about the commercials where they say there are no medical questions, so i decided today to look on line and saw the data breaches and other ************* i called them to have all my information taken out of there system becasue of the data breaches and was told they will no longer contact me ,but since i filed a paper form it stays in there system,this is not right because my information could be put out there when i requested it to be removed. Also i think it is fraud for them to state no medicsl questions and that all they wanted to talk about on the phone. Iam 72 and dont need to have any of my information floating in there system if i dont get there insurance. I am glad i did not give them any bank information. Thank you for your help if you can make them remove my information.

  

  Business Response

  Date: 04/16/2025

  Please see attached response.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 policies with Globe Life. One for ~ 15 years and the other for ~3. I paid both policies at the same time/day and paid the annual premium to cover 2024. I reached out requesting copies of the policies & to inquire about the cash value. I was told by the agent there was NO cash value. I paid no further premiums on either policy as a result. I have received recent calls from Globe about the policy lapse. On 3/27 @ 9 pm, I received another call, which I finally answered (it came up as a "Private number" NOT Globe Life. The agent tried to persuade me to get the 3-year-old policy reinstated. When I told them no due to the no cash value of the 15-year-old policy, they told me that they could find it, and it had ~$500 in it!! However, that policy had lapsed and been cancelled, so I would need to get a reinstatement quote to try to get it back active. For the 3-year policy, it was cancelled without my knowledge previously due to Globe failing to tell me they took me off of automatic billing without my knowledge. On the 3-year-old policy, they would waive the 3 months on that policy & if I paid 1 month premium, they would instantly activate. When I asked if they ask waive the past due premiums for the 15-year policy (so I can access the cash value) they said no. Allegedly, the agent was going to mail the reinstatement documents and the policies that I had requested earlier that year. Tonight, I got a text from Globe stating my policy expires in 2 days. I called & the agent told me that the 3-year policy will be fully cancelled in 2 days, but they can waive some past-due premiums. I told them no at this point I have NO IDEA what policy I have since I was supposed to be mailed the policies. She stated she could mail them as well, but the policy would cancel before I got the documents. I stated no again because I have no proof of the policy I allegedly have. I want my cash value due for the 15-year policy; their agent lied. No one lets a policy with cash value lapse.

  

  Business Response

  Date: 04/17/2025

  Please see attached response.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. 

  

  Business Response

  Date: 04/15/2025

  Please see attached response.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, when I went to my mailbox, I received a past due notice stating that I owe over ******** for two polices (0066R7499/0066R7500) that I never requested. I requested a quote only in January. The first call was made at 5:10, and the *** said she would cancel the policy and hung up. I called back, and the only *** who was pleasant was *******. She said since had to t/f me to retention to cancel. ********* ext. ******* was rude, and I asked for her supervisor's ext.. She stated that she didn't know and had me on hold for 8 mins, only to say that she didn't have or know her supervisor's ext. and gave me the ext. ******* of the supv, *******. I asked for the confirmation number for the cancellation, and the *** advised that she didn't have one it would be in my email, very rudely. I checked my email and I didn't have a confirmation, so I called back and was told that they don't send confirmation numbers via email, but the policy is cancelled. The cancellation would take a while to complete. I asked for a supv and was placed on hold .

  

  Business Response

  Date: 04/08/2025

  Please see attached response.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. 

  

  Business Response

  Date: 04/07/2025

  Please see attached response.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately mid-December, I contacted Globe via phone to establish automatic payment for three life insurance policies that I have been paying for my two daughters and my granddaughter for 30-plus years; Policy#*********, **32C5480, and **J792394, and in recent months, I have received several notices for non-payment. Over the past couple of months, I spoke with several representatives who assured me that autopay was established, but I continued to receive notices for non-payment on the above-mentioned policies. On March 13, 2025, I spoke with Globe representatives, Charity, ***** (terminated the call), and ***** to re-establish autopay, and again, I continued to receive notices for non-payment. March 24, 2024, I called and spoke with Globe representative, ****** who informed me that Policy#**J792394 was lapsed! The representative also went on to explain that I will receive a re-instatement form in the mail in 7-10 business days, and I am required to pay the yearly premium ($343.56). I am a long-standing consumer of Globe Life Insurance, and I have always paid by check for more than 30 years and NEVER missed a payment until I initiated autopay with representatives who are not properly trained or who are negligent in establishing this service, a service I assumed would be seamless. I am not sure what Globes agenda is, and I am furious that my policies have been jeopardized; policies that I have paid for years! As I previously stated, I am the payee for all three policies, and I have paid by check for more than 30 years and would like the convenience of establishing autopay. Resolution regarding this issue will be appreciated.

  

  Business Response

  Date: 04/09/2025

  Please see attached response.