Garbage Removal
Waste ManagementHeadquarters
Complaints
Current Alerts For This Business
Beginning in 2023 and continuing to date. Waste Management has patterns of complaints/customer reviews, and the number of complaints is continuing to trend up. Those patterns include:
Consumer complaints and customer reviews report poor customer service, i.e.: not returning phone calls, not following up with consumers, long hold times or being hung up on, rude customer service representatives and having to call multiple times to have issues addressed.
- Trash not being picked up and sitting out on the curb for weeks at a time,
- Drivers or system stating the trash has been collected when consumers deny it has been picked up,
- When trash is missed, consumers being told their trash would be picked up but isn’t,
- Trash not being picked up then consumer being charged for overfilling bins, etc.
- Consumer’s have trouble canceling service.
- Chat function not customer friendly.
- Consumers not receiving trash bins but being billed for service they are not receiving,
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
0 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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