Complaints
This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 111 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a checking and savings account with ********************** for over ten years. In the past two weeks, I added my husband as an authorized signer on my account at a local branch office. A week later, an unknown withdrawal happened from my checking account. I called to inquire and was told that my husband has an old account on which he owed money, so they took it from my account. Not once was I informed that he had any delinquent charges on an old account or that he had an old account with Comerica in the hour that I sat with a banker at the ******, ** location off the ********************. Had I been told that, I wouldn't have added him to my account. I do not owe ********************** anything, so I'm not sure it's legal to strip funds from my account which has always been in good standing. If he had an account with ********************** at some point, it would be over seven years since that account was active. He has banked with another institution for at least eight years now and doesn't recall an account with **********************. I should have been informed of this when he provided his info to our banker. I would like my money returned to my account ****.Business Response
Date: 05/08/2025
Dear Better Business Bureau,I am in receipt of the complaint submitted to your agency by ****** *******. Her concerns have been noted and shared.
Please encourage her to contact me at the telephone number listed below. I need additional information from her to assist her with the complaint..
Sincerely,
***** *****
Corporate *******************************************************
Comerica Incorporated
************Initial Complaint
Date:04/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There were multiple transactions that occurred, beginning Feb. *****, 2025, when a ' lender ' I began a loan with, deposited 2 separate checks into my account , totaling just under $3500 as loan funds. Over the next 2 days, those funds were shown cleared and available, I began to withdraw these funds as needed over a 4 day period to pay my debts, etc. when on the 5th day, I was suddenly notified by my bank that those 2 checks deposited into my account, were now returned and charged back against my account, and leaving me with an approx. $1800 overdraft which I am still trying to recover from. The banks initial clearing, and subsequent reversal of said monies has created substantial financial hardship towards me, resulting in additional penalties and fees that have nearly ruined me, all the while on the 3 occasions that I visited the branch to discuss my direct circumstances, the bank personnel conveyed to me repeatedly that they shared no accountability for this situation, and I feel this is wrong on their part .Business Response
Date: 05/05/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ******* *******. His complaint concerns have been noted and shared.Please encourage him to contact me at the telephone number listed below.
I need additional information from him to assist him with his complaint.
Sincerely,
***** *****
Corporate *******************************************************
Comerica Incorporated
************Initial Complaint
Date:03/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a 37 year Full season Ticket Holder. The ticket office messed up my payment when I paid in full 7 months ago. I have contact *** ******* and ******* *****. **********. Nobody is contact me back. I have made multiple attempts and nobody has fixed the issue. I was also not communicated to that the ********** was shut down. We have been in the Club since Comerica Park opened over 25 years ago, They ever still have a voicemail up that states " Please reach us M/WF between the hours of 10am-3pm. We call and nobody answers. We leave a voicemail and nobody calls back. This is a very poor way to resolve a major issue with a 37 year season tickets holder who has spent between quarter million and half million dollars as a season ticket holder over all these years. This is a poor representation of *************** (Little Ceasars).Business Response
Date: 03/28/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by **** ****. I have escalated his concerns to the appropriate area.
Please encourage him to contact me if he has any questions. I would be happy to speak him.
Sincerely,
**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************Business Response
Date: 04/04/2025
Dear Better Business Bureau,
Mr. ****** concern involves the Detroit Tiger's at Comerica Park and his season tickets. The complaint does not involve Comerica Bank. As a courtesy to Mr. ***** we passed along his concerns to the **************************. I was informed Mr. **** will be contacted and they will assist in addressing his concerns.
Additionally, she can contact me if he has any questions, I would be happy to speak with him.
Sincerely,
**** ******
Assistance Vice President
Corporate Quality Complaints Analyst
Comerica Incorporated
************Initial Complaint
Date:03/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear *********** am writing to address a serious issue regarding my late mothers account at **********************. My mother, **** ********, passed away on December 5, 2022. In March 2023, I visited the branch located at ************************************************* and met with branch employee ********* *********. I provided her with a notarized copy of the death certificate, which was issued by the coroner. ********* made a copy of the death certificate and assured me that her account would be closed and that a check would be issued.However, it has come to my attention that my mothers account was never closed and has instead continued to accrue fees over the past several years. I was unaware that the account was still open and that these fees were being incurred. I recently spoke with the branch manager, who informed me that only six months' worth of fees could be waived. I find this response to be inadequate and unfair, especially considering that I provided the death certificate in ******* the very least, I believe the account should have been frozen upon submission of the death certificate, or I should have been informed if additional documentation was needed to close the account properly. As this situation has caused unnecessary financial strain and emotional damage, I respectfully request that all fees incurred from the time of my mother's passing until the accounts proper closure be refunded to the account.Please consider this matter with urgency, as I believe that appropriate action should have been taken to prevent this issue from arising. I look forward to your prompt resolution and a fair outcome in this matter.Thank you for your attention to this request. I can be reached at ************ or ********************* for any further clarification or additional information.Sincerely,**** ********Business Response
Date: 03/11/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by **** ********. Their concern involves Maintenance Fees assessed to their Mother Personal Checking Account.
I left them a voicemail requesting a call back.
I welcome the opportunity to assist them in resolving their concerns.
Please encourage them to contact me at the telephone number listed below.
Sincerely,
***** *****
Corporate *******************************************************
Comerica Incorporated
************Initial Complaint
Date:01/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized charges were made on my direct ext cardBusiness Response
Date: 01/28/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by **** ****** who is concerned about his Direct Express card and speaking with a ******************************* Representative.
I have escalated his complaint to the ***************************************** He will be contacted to assist him in resolving his card concerns.
Additionally, he can contact me if he has any questions, I would be happy to speak with him.
Sincerely,
***** *****
Corporate Quality Officer
Corporate Quality Process Department
Comerica Incorporated
************Initial Complaint
Date:01/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank has not sent me my bank card I get social security disability and I have been waiting since December 17 2024 for a card to be mailed to my address. *** sent my payments to them and enrolled me to receive my benefits via direct express card monthly. I have government funds on my card right now that I cannot access because they have not mailed my card to me. I need a supervisor to look into my situation BBB forward my concerns to a supervisor at this bank so that I can get to the bottom of what is going on. I have bills to pay.Business Response
Date: 01/15/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ******* ****** who is concerned about his Direct Express card and speaking with a ******************************* Representative.
I have escalated his complaint to the ***************************************** He will be contacted to assist him in resolving his card concerns.
Additionally, he can contact me if he has any questions, I would be happy to speak with him.
Sincerely,
***** *****
Corporate Quality Officer
Corporate Quality Process Department
Comerica Incorporated
************Initial Complaint
Date:01/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a trade show with these people the broke their side of a contract with me I had not received services and was charged on my card and because I allowed them to charge my card Comerica wont get my money back they lied and stole from me for. I reported it fraud showed they admitted to not giving me proper service they offered to give me the money in discounts for the next show. **** still refused to get my money back for me. Let me get robbed by these people with their Fortune 500 business taking from small businesses . Lying to us and stealing our money then being supported by the bank to do it .Business Response
Date: 01/13/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ***** *******. Her concerns regarding her merchant dispute have been noted and shared to the appropriate level.Based on the facts of our investigation, the customer claim is found to be valid. The claim amount has been credited to the customer account on 1/9/2025.
Sincerely,
***** *****
Corporate Quality Officer
Corporate Quality Process Department
Comerica Incorporated
************Initial Complaint
Date:12/23/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the business response and accept this resolution.
********* **** helped me without any issues, but the branch in ******************Didn't handle it like ******* handled it. The person that helped me at the other location didn't do enough and I really appreciate ******* for his help.I'm just waiting on it to come now.
Thanks BBB for your well needed help as well
******* T
Business Response
Date: 12/26/2024
Better Business Bureau,
I am in receipt of the complaint submitted to your agency by Mr. ******* ************* His concern involves his Comerica Debit Card.
I have been informed by ****** ****, Relationship Banker at the ******************************* that a replacement card has been ordered for Mr. ************* He should be in receipt of the new card within a few days. Mr. ****** can contact Mr. **** directly at ************ if he needs additional assistance.
Please let me know if you should need additional information.
Sincerely,
Corporate **************************
************Customer Answer
Date: 01/02/2025
Today's date is 12/31/24 Comerica bank at ************************************* has let me down again on this upcoming New Year's Eve. Just last week I wrote the BBB about Comerica bank and my business card issues. I couldn't use my card for the Christmas holiday's starting on 12/20/24,12/21/24,12/22/24,12/23/24 or the day before Christmas 12/24/25. Mr. ****** **** had put a rush order on a new card. I verified my business mailing address three times to Mr. **** before I left bank on 12/23/24. I called the bank about my card on 12/30/24 to ask about my card Mr. **** said to give it one more day. I went back to the bank on 12/31/24 just to find out that they sent my card to the wrong address! I'm very mad at this point and I will make sure that this report stays on the BBB report. I really think it's time to find another bank after over 30 years! I'm not happy with these issues. I see I can't depend on this bank for my future business needs for my business. I must make some well needed changes in 2025. Two holidays in a row that I couldn't use my business card.I don't plan to keep writing the BBB about Comerica every holiday. I could be doing something else better with my time on the holiday's.Why didn't I get a printout of the action taken when my new card was ordered and the address the new card is going? I'm sure the updated DBA has the correct address. I had a card sent to me less than a year ago. It went to the correct address and why don't you just call me if you're unsure about something dealing with my account. Now I'll be thinking about someone getting my business card information that you sent my card to their address. I will never feel safe with this account now. I plan to make some bank changes soon.Business Response
Date: 01/06/2025
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by Mr. ******* ******* His concerns involve his Comerica Debit Card.
I have been informed by ***** ****, Relationship Banker at the ******************************* that a replacement card has been ordered for Mr. ******* I spoke with Mr. ****** on 1/6/2025, and he confirmed he received his replacement card on 1/3/2025.
Please let me know if you should need additional information.
Sincerely,
***** *****
Corporate *******************************************************
Comerica Incorporated
************Initial Complaint
Date:12/05/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: My name is ******** ********* , not ******* ! Its this exact kind of negligence that led to all of this in the first place ! Details matter especially in financial matters. As you can see there is a pattern of lack of thoroughness within every interaction . This is coming from the corporate quality department at that . If there was a solution you would have reached out to me or put it in the complaint response . nt come from Comerica . I have accounts that auto debit from my debit card weekly and I have been incurring charges due to not having a debit card ! These charges are a direct result of Comerica banks negligence , not to mention I its hard to operate without a debit card ! And now they refuse to do anything about it . This is a terrible bank all the way around and I will be looking for another banking institution!Business Response
Date: 12/10/2024
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ******** ******* . Her concerns have been noted and shared with the appropriate level.
We were able to assist her with her address and as well sent the card to that address.
Please encourage her to contact me at the telephone number listed below. If she needs further assistance.
Sincerely,**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated************
Business Response
Date: 12/11/2024
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ******** *********. Her concerns have been noted and shared to the appropriate level. Our back-end department confirmed reaching out to her.
Please encourage her to contact me at the telephone number listed below. If she needs further assistance.
Sincerely,**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated************
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