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About

Important information

  • Additional Info:
    Please note: if you are attempting to a file a complaint regarding your U.S. Direct Express or Way2Go account, this is not the correct file.

    The BBB Business Profile for U.S. Direct Express is:

    https://www.bbb.org/us/tx/austin/profile/us-government/us-direct-express-0825-90068910

    The BBB Business Profile for Way2Go accounts (which are managed by Conduent Business Services LLC) is:

    https://www.bbb.org/us/nj/florham-park/profile/business-process-management/conduent-business-services-llc-0221-90185733

About This Business

BBB Accredited Since: 6/1/1984

Years in Business: 42

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
5/1/1984
Business Started:
2/1/1983
Business Started Locally:
2/1/1983
Business Incorporated:
11/13/1972
Type of Entity:
Corporation
Business Management:
Mr. David Milton, Dallas Market President

Additional Contact Information

Principal Contacts
Mr. Curtis C. Farmer, President/CEO
Ms. Stanislava Kostova, Vice President/Treasurer
Mr. Von Hayes, Secretary
Ms. Megan D Crespi, COO
Customer Contacts
Ms. Susan Rutledge-Reeves, Complaint Contact
Mr. James J. Herzog, Vice President/CFO
Mr. Curtis C. Farmer, President/CEO
Ms. Stanislava Kostova, Vice President/Treasurer
Mr. Von Hayes, Secretary
Ms. Megan D Crespi, COO
Mr. David Milton, Dallas Market President
Social Media
LinkedIn

Additional Information

Other Resources
Federal Deposit Insurance Corporation
550 17th Street, NW
Washington DC 20429
Phone Number: (877) 275-3342
https://www.fdic.gov
[email protected]
Nationwide Mortgage Licensing System


Phone Number: (855) 665-7123
http://mortgage.nationwidelicensingsystem.org
Texas Department of Banking
2601 N. Lamar Blvd
Austin TX 78705
Phone Number: (877) 276-5554
https://www.dob.texas.gov/contact-us
[email protected]
Texas Office of Consumer Credit Commissioner
2601 North Lamar Blvd.
Austin TX 78705
Phone Number: (800) 538-1579

Latest Reviews

  • Gail B

    "Another one star for comerica ,caretakers of people,and this being thru the control,(specifically of seniors )monies,and thereby - quality of life matters.Foolishly, I have been using them as third party to my social security." ... Read full review

  • thomas b

    "what a joke." ... Read full review

  • PARIS B

    "I was called December 26th, 2024 claiming someone stole from account as a customer service fraud alert card representative. They acted as a customer service manager who said to override the "transactions" and did them through codes which I found out are gift cards through my debit card." ... Read full review

View all Reviews

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