Complaints

This profile includes complaints for Epiphany Dermatology, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Epiphany Dermatology, P.A. has 20 locations, listed below.

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• 

  Epiphany Dermatology, P.A.

  6601 Vaught Ranch Rd Ste 200 Austin, TX 78730-2309

• 

  Epiphany Dermatology of New Mexico, Inc.

  5600 Eubank Blvd NE Ste 110 Albuquerque, NM 87111-1519

• 

  Epiphany Dermatology of New Mexico, Inc.

  8316 Kaseman Ct NE Albuquerque, NM 87110-7639

• 

  Epiphany Dermatology of New Mexico, Inc.

  2240 Grande Blvd SE Ste 106 Rio Rancho, NM 87124-1751

• 

  Epiphany Dermatology, P.A.

  6409 Candelaria Rd NE Ste A Albuquerque, NM 87110-2607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/2/25, I made an appointment to see a dermatologist in ********************, **. the doctor was fine, but I was mislead about the pricing for the visit. the amount billed for service was $475.08. I was informed my total amount to be paid would be far less but I was told the next time I came in for service that I had a bill for $172.22. This was for a 5 minutes appointment, which thereafter I was prescribed an $80 prescription that did not work.

  Business Response

  Date: 02/11/2025

  Hello, we are sorry to see that we did not exceed your expectations and are glad to discuss this matter.  Please give our office a call at ************** and ask to speak with the office Manager. We strive to keep patient care at a high level and we value any feedback you may have. - ****** *. Regional Operations Manager 
  

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not heard from the business but look forward to that coming conversation. 
  
  Regards,
  
  *************************ing back until 05/28/24 when we received another collections notice with the bill from the provider. I will NEVER go here again, as this is incredibly upsetting they can't bill correctly. And now I have to deal with the collection agency who refuses to believe anything I say. And tells me on the phone "we just spoke with them and you owe $232.76", after my insurance company called the provider and confirmed they messed up!

  Business Response

  Date: 06/25/2024

  On 5/29/24 Epiphany received a call from the patients insurance identifying an issue with payment posting on this patients account. ********************** corrected the error and removed it from collections the same day. The error occurred when Epiphany received remittance advice out of order from the payer therefore the denial OA-187 (no funds in their HSA/FSA) was posted and balance was transferred to patient responsibility prior to receiving the remit with the initial processing information. Epiphany will make the corrections necessary to ensure this does not happen in the future and will follow up with the patients guardian.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******************

  Business Response

  Date: 11/01/2023

  ********************,
  
  Thank you for taking the time to speak with me today. My sincerest apologies for our failure to keep you in the loop about our progress in obtaining your prescription. Our team has been working diligently on getting this prescription approved, but we did fail to provide you with regular updates on our progress. For that I am sincerely sorry. We will review our processes to ensure we provide our patients timely updates moving forward. We will continue to work with your insurance to get your request approved and will continue to keep you updated on our progress. 
  
  
  Sincerely,
  ***********************
  Regional Operations Director

• Initial Complaint

  Date:09/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initiallyseen on 3/28 for a skin check. At the time of service I spoke to ***************************** about the costs.I have used self-pay option w/ a skin check.Was quoted $150, but owed $523.41 for the ******************** advised, biopsies were $50/mole.Had 4 removed($200)paid in April.Also quoted me $200-280/mole extraction which was a complete lie.May, an additional bill came in.Was told that there would be 3 charges per excision, as I would have to have 4 extracted.Info was completelydifferent than what I was initiallytold.To date, I have paid approx $2,600 for the services.Every other week, I was getting another bill for something.I got "what I thought was my final bill." ******* paid as I was over this complete mess).Then a couple weeks ago I GET ANOTHER BILL for $200.Thought it was a mistake-already paid.Called ****** again who said it was from my initialvisit in March.No, she said it was $50/mole.She said, "well it was actually $100/mole." She said she would reach out to the Pathologist to see if he would write it off nothing she could do.She made the mistake.I called back bc they didnt call me.Spoke to ******, nothing they can do.I was to pay.She spoke over me she could have cared less.If she isnt versed in billing, she shouldnt be answering the phone.They have an actual self pay sheet they read off of!Was able to find a Regional Manager(*********************)off Yelp-again, cannot contact anyone in this company.Reached out and left a voice message. I got a call from **** who was beyond empathetic & stated she would have **** call me back on Monday. **** advised me to not pay the $200 that she was going to wipe it away.Come Monday, no call.I called **** back yesterday.Left a voice mail.Cant get anyone on the phone & reviewing the complaints, they do this all the time.Just want the $200 gone & impacting my credit.You can'twalk into a practice and be told by someone, who you should have confidence in, that you'll owe about $900 and have that be almost tripled.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************sult, that it should have been scheduled with the actually medical doctor (MD). And she sent me on my way. I am now receiving a bill for "medical services" for that visit. I have spoken to the billing department and contested the bill, but *************************, ** declined waiving the charge. The bill totals $43.20 after insurance adjustment. The office visit was on April 12, 2023. I did not sign paperwork committing to be financially obligated for the visit on April 12, 2023. If I knew the appointment was going to cost money, I would not have scheduled it.The appointment was scheduled incorrectly on their end and I am not responsible for paying for their mistake.

  Business Response

  Date: 08/17/2023

  *********, 
  
  Thank you for taking the time to speak with me today. As we discussed, there seems to have been a confusion at the time of scheduling in regards to if your appointment was for medical Botox or cosmetic ********* seems our Receptionist may have failed to clarify the type of the appointment with the provider, at the time of scheduling and for this I apologize. Since Epiphany provided the incorrect information, we'll write of the patient responsibility of the bill. We hope to get the privilege of seeing you as a patient in the future. 
  
  Sincerely, 
  **************
  Regional Operations Director

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************************

  Business Response

  Date: 07/14/2023

  Thank you for contacting us regarding your bill. We would be more than happy to take a look into your account to help identify your concerns. We apologize for this inconvenience that it has caused and we will be contacting you shortly. 

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******************* receiving a bill from a debt collector was distressing. A payment from me should have taken care of my minor children's bill. I have already paid the debt collector as this seemed to be the quickest way to stop further damage to my credit rating.

  Business Response

  Date: 05/08/2023

  I am sorry to hear this and would like to apologize to you and your family for the customer service you received regarding your medical bill! I understand how frustrating this must have been. I would be more than happy to look into your account to identify where this error occurred to get this corrected as soon as possible. I appreciate you making ** aware of your experience as Epiphany Dermatology strives to provide excellent customer service. I look forward to working with you to get this issue resolved. Please let ** know if you have any additional questions, concerns, or comments. Thank you.