Reviews

This profile includes reviews for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Metropolis Technologies Inc. has 13 locations, listed below.

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  Metropolis Technologies Inc.

  null Nashville, TN 37201-1935

• 

  Metropolis Technologies Inc.

  null Indianapolis, IN 46204

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  Metropolis - Powered Parking Facility

  432 W Congress Detroit, MI 48226

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  Premier Parking Metropolis

  525 Shelby St. Detroit, MI 48226

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  Metropolis Technologies Inc.

  1314 7th St Fl 5 Santa Monica, CA 90401-1608

Review Details

• Review fromGrant H.

  Date: 03/26/2025

  I received a Parking Ticket in the mail from Municipal Parking Services c/o Premium Parking for a "violation" on Feb 27th, 2025 at 5:10pm. My vehicle was in the possession of valet services provided by **** ******* Downtown hotel. There was no phone number or means to contact Municipal Parking Services listed on the parking ticket, other than a website to pay this "violation" and a date in which to pay or face the threat of booting/towing. During my attempt to get this resolved, it took 3 phone calls and 2 weeks worth of trying for **** ******* Downtown to finally get their valet services manager to talk to me. I was told over the phone that there was a management change that resulted in vehicles being ticketed, which is what gave me reason to write this review. I don't know if this was a scam on behalf of **** ******* Downtown hotel, the 3rd party valet service they are contracted with, with Municipal Parking Services c/o Premium Parking, or negligence or deceptive practices on someone's part. What I do know, however, is that the experience was nerve wrecking due to the amount of time and phone calls it took to finally be told "we're working on getting the ticket cancelled", and embarrassing since I received a letter in the mail with vibrant, untrue, and threatening language on the postal envelop. Municipal Parking Services c/o Premium Parking also did not do it's due diligence in confirming an actual "parking violation" before sending a notice, nor did they provide a quick and easy means of contacting them to get this resolved on their envelop or ticket letter. Anyone not paying attention or someone not concerned with details could be paying parking tickets they shouldn't be receiving.

• Review fromBen G

  Date: 01/25/2025

  I prepaid for parking on ********. However, the only way for me to get out of the garage was to pay Metropolis. During nearly a dozen emails back and forth, they insisted that I had not been charged, even though my credit card statement made it very clear that I had been. I'm not sure if they were trying to gaslight me, they were enormously incompetent, or (most likely) their customer support agent "Mary S." did not understand what I was trying to tell her.

• Review fromJD D

  Date: 01/07/2025

  I am writing to formally lodge a complaint regarding the incredibly poor service and unethical practices I have experienced with your company. As a customer who relies on your service due to the lack of alternative parking options, I am extremely disappointed.
  Firstly, your contact service is severely lacking. Despite numerous attempts, I have been unable to reach an actual person to discuss the issues I am facing. This level of customer support is unacceptable and has caused significant inconveniences to not only myself but all other users.
  Secondly, the rollout of your product has been nothing short of disastrous. There have been countless issues that have yet to be resolved, and the response time from your team to address these problems has been painfully slow. This has resulted in numerous complaints from other businesses and customers in my area who are also compelled to use your service.
  Moreover, I find it utterly contradictory and, frankly, humorous that your company claims to believe in "technology’s power to improve our communities" when your product has been under scrutiny from the Better Business Bureau (BBB) across the USA. The level of dissatisfaction among your users is growing, and it appears your organization is doing little to address these concerns.
  I urge you to address these issues immediately and provide a satisfactory resolution.
  "Pattern of Complaint:
  On December 6, 2024, at the request of Metropolis Technologies, BBB met with the company to discuss the ongoing pattern of complaints. During the meeting, the company advised that they are actively working to address and resolve these issues. BBB will update this aspect of the business profile as additional information becomes available."

• Review fromJohn W

  Date: 01/06/2025

  Sent to my messages on my phone:
  Payment authorization failed: Update your Metropolis Parking payment to avoid a fine or penalty:
  **************************  Metropolis: A driver with the phone number ending in **** has added your vehicle ******* to their account. If you recognize this driver, add them as a Shared Driver of your vehicle here
  ****************************************  I don't know ANYONE with a phone number ending in ****, I don't know ANYONE with that license plate. Easy to prove NONE of my plates match what they sent much less the last 4 of the phone number.
  i was gamed by them or some other operator a year ago and swore never to use one of their crooked lots again. I want ANY and ALL data concerning me stripped from their corrupt system Let them identify the car that was in said lot and then run it against the DMV and see what's listed under our name. Not anything above.

• Review fromKristoffer W

  Date: 12/11/2024

  I have been sent notices to pay for cars that are not mine in garages I have never been to for license plates that don’t match mine. There is no customer service to speak to.

• Review fromCarmela L

  Date: 12/01/2024

  Prepaid to park in ******* for 4 days great rate and nice garage BUT the ** code they send you doesnt work! Had to contact attendant to get in and get out which took over 15 each time with other angry customers behind you waiting. Tried customer service twice to help, left 2 messages and no return call.

• Review fromGabriela A

  Date: 11/24/2024

  Horrible! They are scammers. Their interface is really confusing. My son was charged 52 dollars for not parking there. He scanned the QR Code and saw the price (high), he decided to leave the lot and parked someone else. According to them he selected to park 720 minutes ( 50 dollars)which indicates this is clearly a mistake or a set up does the app default to 720 minutes? ( he was downtowm to see a Hockey game ) apparently once you scan the qr code it is like a prepaid parking meter. No refunds/corrections possible.
  Customer service are inept and disrespectful. My son is a minor and Destiny insisted that she was making me a favor by speaking to me about it. She refused to connect me with a supervisor or give me her last name, she hang up on me when I asked her for a Ticket/ Reference number. Absolutely the worse!

• Review fromSharonda H

  Date: 11/19/2024

  The fraudulent practices and poor customer service for this company are well documented. Unfortunately, if you want to attend events in any of the large cities they service - you don't have much of a choice. Last month I used my account to pay for parking of a friend's vehicle since she drove us to the event. My friend was sent an email to add me as a shared driver which we ignored because I do not drive her car. When I was not added - her plate was "supposedly" removed from my account. 3 weeks later my friend and her husband attended another event in a different garage and MY ACCOUNT was charged for their parking. They literally and fraudulently added the plate number back to my account and processed the charge on my card. Not only that - but these friends have a parking pass for this particular event - so the company is 100% double dipping on parking charges. I called and then emailed with three different customer service agents - all agreed policy was confusing and frustrating and still would not offer a refund. Told me I should take it up with my friend and that I should not pay for other's parking in the future. The worst!

• Review fromLaszlo F

  Date: 11/17/2024

  Absolute scam with ZERO customer support. DO NOT SAVE YOUR INFO IN THEIR SYSTEM.I was charged 45.00 for parking while I was sitting at home. This cutting edge, AI driven platform doesn't work and hides behind slow email as it's ONLY way to receive support (which is outsourced overseas). Delete your info after every use if you MUST use them...please file BBB complaints and put your reviews out there so this company can get what it deserves, they are a menace to the community and we deserve better.

• Review fromJoel M

  Date: 11/07/2024

  I travel for work and inevitably and unfortunately have to use parking lots operated by this company so my car registration information is on file for them.
  Recently I stayed at the ********** ******** that has a valet parking service. In short when the valet drove my car into Metropolis' camera-monitored garage it began to charge me to park there. The ******** also charged for parking on this company's behalf. This company made it nearly impossible to remove the duplicate charge. They bank on you getting double-charged and giving up on getting your money back due to the convoluted process of issue resolution. The representatives are neither nice nor understanding.