Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Father died Christmas 2023 12/25/2023 leaving me to handle the affairs on *********************** my Aunt. My father recently died he handled the affairs for his disable sister and I am now having to do this but this company Revivd is making it impossible for me to handled my Aunts Affairs like paying her rent or even being able to access her rental information. I have provided them power of attorney and they have not given me a date or time when i can expect it to be placed on her account. Revivd is ignoring that the power of attorney has been delivered to them although they requested one from me initially in order to handled her affairs. The people in the office in person and over the phone are rude and appear to be racist by their comments and total disregard to the importance of these matters that have been life changing for me

  Business Response

  Date: 01/31/2024

  This person is *not* a customer of **********************'s.  Over the last several weeks she has contacted us via call and visit numerous times in an attempt to make changes or get information of a customer's account.  Because this person is not a lease holder nor a customer they have had zero right to any information or action on another person's account or lease.  This person has mentioned that they are trying to work in their benefit and that they are the lease holder's power of attorney.  We asked her at each call or visit to bring in a notarized power of attorney and her state issues identification and we would be happy to review the documents - and that should these documents outline the relationship she has described that we would be happy to assist her.  This person visited or called at least 5 times prior to yesterday's visit (date of complaint - 1/30/2024) and each time did not have the documentation.  As of the 1/30/2024 they brought in a *copy* of a notarized document and no ID.  This person will need to bring a notarized power of attorney (not a copy) and allow us to make copy of their state issued ID.  

  No one is trying to do anything other than be diligent in ensuring this person has the legal right to make decisions on the lease holders behalf.  We would do this for any person who claimed the same rights without paperwork.  

  Tacity Booth is requested to bring original copy of a notarized power of attorney to provide to Revid (not a copy or for Revid to make a copy) and provide their state issued ID to our office to make copy of ID.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/18/2023 I applied online for a nice one bedroom apartment Through Revid Property Management LLC *******************************************************. Before I paid my money the lady who works at the leasing office assured me that this property was ready to move in. So I paid $900.00, picked up my key and I walked into a nightmare. The front and back doors had been kicked in, The bathroom floor looked like someone poured Ajax all over the bathroom floor. The ceilings are dirty, trash is all in the hallway, Large holes in the wall. I left and went back to the leasing office to speak with management the lady who works at the front door refused to let me in, she sat there in didn't even at knowedelge me. I ask for a refund. All I want is my money back. This is false advertising I have a video and picture.

  Business Response

  Date: 12/23/2023

  What the tenant has claimed is simply false.  We have attached the picture report we took of the property prior to their move in.  The tenant rented the site unseen and simply did not like the property once they saw it.  They signed paperwork even acknowledging that they were renting the property site unseen.  There are inherent risks associated with renting a property site unseen.  Not liking the space is one of those.

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and since it was the confirmation that I asked for on 12-7-23 that was sent with my correct address, we can close this case.

  
  Thank you so much BBB, have a GREAT day!
  I appreciate you all.

  
  LaKiffany ****************

  2977 *************

  ********, ** 38134

  
  

  le times, it has leaked from upstairs to downstairs before with no treatment to the walls or floor for molding. My neighbor also sent me pictures of the mold in my walls when they worked on her side. No porch lights worked when I moved in I had to live there for over a month with the house pitch black on the outside. I also reported that the keys kept getting stuck in the doors multiple times and no one was ever sent to get the keys out. I booked a locksmith who advised all of the locks were installed upside down which is why the back door key has been stuck in the door almost the whole year of living there. All I want is confirmation of my notice to vacate with the correct address on it so that nothing shady happens when my lease ends in February **** as I have paid each months rent with no issue but the front office tells me that they cant give me the correct address on my notice to vacate. Please help before they sign me up for another year against my will.

  Business Response

  Date: 12/08/2023

  ****** explains that they've given their notice to vacate toward the end of February.  We have acknowledged that same notice.  No one is under any other impression other than they are moving out toward the end of February.  Attachment shows the notice we received.  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20297061
  
  I am rejecting this response because:

  WWhatRevid has responded is very false. In fact they have cancelled several work orders for rat infestation as I'm not the only tenant that has stated this or even has similar complaints. I will upload other reviews from previous tenants to show proof that my accusations are MORE THAN ACCURATE. REVID CAN DO WHAT THEY WANT AS FAR AS COLLECTIONS BUT I WILL MOVE FORWARD WITH LEGAL ACTION JUST LIKE THE OTHER TENANTS THATS RENTED FROM THEM WITHIN THE PAST YEAR.

  
  Sincerely,
  
  *****************************

  nd are very rude. They always hang up the phone rather than trying to explain what's going on.

  Business Response

  Date: 07/10/2023

  Customer states several false statements.  In fact, the majority of what they state is false.  To be clear, this tenant has uploaded a number of pictures that are just of their home being dirty.  The tenant put in numerous work orders over the time of her residency and they were all appropriately responded to. Ultimately, this tenant moved out early, left the home with body sized holes in the walls, trash all on the inside and outside including furniture.  This customer has racked up over $5,000 in damage to this property.  We've offered to make arrangements with them to make the payment but have not heard back.  The tenant has this month to figure something out with this balance before its sent to collections.

  Customer Answer

  Date: 07/11/2023

  First of all nice try posting a previous resident pictures of the home. Those pictures Revid have posted arent from my home that was left from the previous resident before I occupied the residence. Second, I moved in the home and 3 weeks later complained about rat infestation that was previously there because there was rat droppings that were in the heat furnace something like that happened way before I moved in. So Revid trying to make it appear as in I'm a dirty resident definitely isn't accurate when other tenants have the same issue as myself. So does that mean that every resident that complained about rat infestation and black mold that we are dirty. No, what that means is that Revid doesn't clean up the home before renting it. I dont owe ***** to no one for a home that was not habitable to begin with. Their attempt to ***** up charges on me when I was a tenant that paid on time is ridiculous. Since I'm not the first or last tenant to have these complaints Revid should focus their attention first to the previous residents. Revid does bad business and even the maintenance men have recommended other rental companies to go to because Revid doesn't do many repairs. Revid lose good paying tenants all the time so their focus should be on trying to fix up THEIR HOMES THE RIGHT WAY AND STOP TRYING TO ******* HARDWORKERS OUT OF THEIR MONEY. THIS IS MY LAST TIME REPLYING TO REVID. I HAVE NOTHING FURTHER TO SAY TO THE REPRESENTATIVES AND I'LL TAKE NECESSARY ACTIONS ON MY END. I'M NOT THREATENED BY NO COLLECTIONS EITHER SO GO TRY TO BULLY THE **** TENANT BECAUSE THIS TENANT ISN'T HAVING IT. 

   

   
  Complaint: 20297061
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/11/2023

  The attached pictures that are dated should tell the story.  The customer moved into a good home.  That had no rodents.  Rodents follow food, it's common knowledge.  The way the tenant lived - and then left - are fairly obvious indicators of where the rats came from.  

  Business Response

  Date: 07/13/2023

  This doesnt appear to have any requested response. Plainly put, this tenant trashed the home. And they find that to be acceptable. We have no problem just sending to collections and letting them handle it. 

  Customer Answer

  Date: 07/13/2023

  Once again I'm not concerned with a threat to collections because anyone that has sense knows they can get that removed from their credit report. So go forward with whatever you(Revid) intend to do and as I've already stated I will take action on my end how I see fit. Let this be your last time messaging me. Once again wasting your time responding to me when you need to be worried about fixing up the s***** homes your renting out to people. Homes that you wouldn't want to live in because of black mold and rat infestation affecting your health.

   

   
  Complaint: 20297061
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19425769
  
  I am rejecting this response because:
  This information is simply not true. I have witness testimony on the condition of the kitchen as well as the initial request after moving in. My witnesses are ready to testify under penalty of perjury. The stove was not in full condition when I moved in. It was also filthy so I had to use my own appliance. These charges are not valid. Please submit a refunded deposit to avoid future litigation and attorneys fees. Thanks You.
  Sincerely,
  
  ***************************ty. It also has the countertop fee of $400 with $200 in excess per the lease. The countertops were an initial complaint that was never solved. There is also a charge for the stove that was in the home in which no damage was done. The stove was in the same condition as it was given. I am asking for your help to remedy this issue in a full return of my security deposit due to retaliation from previous encounters with said employee.

  Business Response

  Date: 02/18/2023

  The past tenant claims that the charges are unreasonable.  We believe the attached inspections will provide clear evidence to dispel her claims.  Simply put, she damaged the property and left if very dirty.  The $75 charge to clean the property is very reasonable.  In the attached inspections you will see one dated for before her move in with countertops that have not been modified or damaged as well as a stove that is clean with all necessary parts needed to use the appliance.  The other inspection is dated just after her move out that shows damage and alteration  to the countertops that was not authorized and a stove that was not only left in disgusting condition but also missing parts necessary to to use the appliance.  We wish her the best of luck in the future, but the way she left the property cannot be disputed given the facts we have provided. 

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday February 5, 2023, me and my father left the state of ******** to relocate to *******, *********. My brother and my father helped me pack my belongings into a 26-footer UHAUL and load my GMC Yukon onto an Auto Transport. My father and I arrived in *******, ********* on Monday February 6th about 8:30 a.m. and immediately drove to Revid Property Management LLC hoping that we could look inside the house before signing the official Lease agreement. It was after 9:00 a.m. when we arrived at Revid Property Management LLC, and I approached the building and rang a doorbell, and after ringing the bell somebody asked me if they could help me and I told them my name and they replied and said that I had a 12:00 appointment. After my father and I left Revid Property Management LLC we went by the house that I was scheduled to Lease and to our surprise the house was boarded up except a small window at the rear of the house. Trash was all around the house, we took pictures of everything. At 12:00 noon me and my father returned to Revid Property Management LLC for my 12:00 signing of the Official Lease, we were met there with 3 females. My father advised me that I should not sign anything until looking inside that house. While in the office an argument occurred when we were asked to leave the office. I believe my father struck a nerve in them when asking them the questions and stating facts. One of the females had the audacity to tell my father why he doesnt he go and clean up the trash around the house. As we were leaving the office, we were threatened with the police being called. My father told them that he was going to do just that and said you have a lot of Dam nerves to call the police on my son after deceiving him out of his money. After leaving the office we stood outside the office entrance and a man drove up in Revids parking lot and got out of his vehicle and approached me and my father, he introduced himself as ********************* the office manager, and by this time, I just wanted a full refund. ********************* and I had a brief conversation, *** told me that he did not want to talk to my father and said he would give me a refund that same day but did not. When the ******* Police arrived ********************* identified one of the officers by saying oh thats ____ as though he was going to get special privileges. My father called the police and was asked to show his ID but refused to give and told the officer that he was the person who called them and that they need to ask ********************* and Revid Property Management LLC to refund his sons money. My intentions were to make this complaint sooner, but I was waiting to get my money refunded, making the complaint sooner could have caused a longer delay of receiving any kind of refund. All my money including my deposit should have been refunded! I left a secured residence in ********, rented a 26-footer UHAUL along with an Auto Transport and had 1 day to unload and return UHAULS property after being denied permission to view inside of house. My father and I have spent excess money that we do not have, I had to put my belongings in storage, and since Monday February 6, 2023, me and my father have been living in hotels. An apology would have been proper coming from Revid Property Management LLC, but it takes morals and a soul to do that. I am seeking full compensation for all damages, emotional distress, compensatory damages and for all inconveniences that we are entitled to etc. The management team of Revid Property Management LLC seem to exercise the same unprofessional, rude, and unconcerned spirit when it comes to their clients and might just be concerned only about the Benjamins. Revid Property Management LLC treated me as though I done something wrong and, I am the person who was violated. The service and hospitality at this Agency are beyond pitiful. Anyone that deals with this Agency should be very careful for nothing at all times! ***********************

  Business Response

  Date: 02/13/2023

  What ************** states has plenty of truth in it but leaves out plenty of detail that *** bring clarity to the situation.  ************** did move out of state to come to *******.  ************** was told that the property was boarded up as a standard operating procedure and that boards would be taken down shortly after his communicating to us that he was, in fact, in the home.  The "trash" that ************** states was there were three or four sticks of plumbing piping.  We apologized for the inconvenience and said that we would have someone pick them up when removing the boards; that we had someone en route to remove boards and the plumbing material.  The situation did become verbally hostile by way of ****************** father.  ****************** father clearly came to our office for an argument and nothing more.  In addition, after meeting ************** and his father in person, it was clear that ****************** father had represented himself as his son in each and every dealing up until the day that we actually had to physically meet ***************  Simply put, ************** and/or his father lied to us.  How would ************** know of the conversation about windows being boarded up when he had his dad do all of his business for him.  It's difficult to be part of the conversation when you have your parents perform important functions of life on your behalf up through the age of 30.  To be clear, ************** and his father created this situation all themselves.  They were completely unreasonable, inflexible, and, generally, just wanted a fight.  There was a home that was ready for move in - that has been fully renovated on the interior and exterior.  If ************** had stopped listening to dad for 30 seconds and realize that boards being on a home is a preventative measure and that a few sticks of plumbing (that weighed collectively no more than 2 lbs) - and that we were taking the boards down and picking up the material - then he would be moved into a home that is fully move in ready.  

  ************** states that he was promised a same day refund.  Simply put, that is not true.  He was told specifically that it would not be the same day and that it would be by the end of day the next day. The next day all monies except for the holding fee were refunded to ************** - as agreed upon by all parties both in writing and verbally.  

  We wish him and whoever he ends up renting from the best of luck.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18191822
  
  I am rejecting this response because: I have pictures, E-mail from them yes ido work timing was  after work at the end of the day 9/8 until 10/ 11 And you want Rent money you fix's your Building before Tenant move in They lie to me   day one I did ask for Deposit back they say no I had no choice but but  try to work with them I'm not crazy or slow I no when a bad Business go wrong getting over on people, if not why wait until 3 trying to clean the place up mold ,Rats and Roaches God no what else's  who put works order in soon you get your keys almost Thirty things .
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/11/2022

  The tenant seems to suggest that she was forced to rent a property that she was unable to see.  She was not forced to rent the property.  Instead she made the conscious decision to rent the property site unseen.  There was no force or pressure from Revid for her to rent the home.  She came to that decision on her own.  Once the property was ready, we scheduled her two separate times.  We asked her, as we ask all showings, to confirm the showings the day of.   Simply put, ****************** did not confirm the showings - period.  The reason ****************** did not see the home before her move in lies squarely with her.  Showings were scheduled on the 8th of September at 3:30 and the 16th of September at 3:30.  She was asked to confirm the showing at 1:21 PM on the 8th of September and at 1:23 PM on the 16th of September.  She did not confirm either showing - period.  Regarding her move in, ****************** asked for some items to be changed after her move in.  While these items were not in the original scope of work; however, we still provided service and repaired all the items ****************** has attached as pictures.  Simply put, the pictures that ****************** has attached to this complaint are not the way any of those areas look currently.  

  Business Response

  Date: 10/28/2022

  We're not sure exactly what ****************** is saying.  She did provide pictures - however; those pictures were not true to life at the time that she submitted them.  No one lied to ****************** but it appears that ****************** doesn't wish to recognize the work done after she requested it.  Either way, the work was done and those pictures ****************** continues to refer to do not actually represent anything that is current.  No one has suggested that ****************** is crazy or slow either; as she has referenced in her response.  

  We are confused by the statement "I no when a bad Business go wrong getting over on people, if not why wait until 3 trying to clean the place up mold ,Rats and Roaches God no what else's  who put works order in soon you get your keys almost Thirty things"

  All repair items ****************** has asked for have been addressed.  We would submit more pictures but they would be the same pictures previously provided.