Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not fix any issues correctly. There is mold growth due to their negligence and lack of repair. Repairs were cancelled and not followed up on. When requesting to vacate due to health concerns, we were met with hostility and condescendence and caller refused to provide name or work with us on a solution to set up a payment plan to break lease due to continuous problems.

  Business Response

  Date: 03/31/2025

  As displayed by the complainants' pictures, it was regular for them to submit maintenance requests and for them to be done.  The complainant submitted a notice to break their lease and that they were moving the next day (tomorrow).  When they were asked about the reason for vacating they mentioned personal issues.  It wasn't until they were made aware of the fee to break the lease that the condition of the home became a topic.  It was at that time they brought to our attention a roof leak that they had previously withheld from us.  We also informed them that we had no notes showing that ceiling repair had been necessary, that someone had been and that there was no excess moisture held in any area but if they'd like to see the ceiling painted or further looked at to submit a maintenance request.  The complianant refused.  They called back a few hours later and acknowledged their responsibility in the lease.  We're happy to repair any issues that are legitimate.  We get that sometimes personal issues require that you move and if that's the case, we wish them the best, but do have to stick to what the lease states.  If they'd simply a ceiling to be painted, we're certain that we could do that to make everyone happy, but withhold notification of repairs needing to be made in order to break your lease without penalty isn't a viable solution.

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece has been renting an apartment from Revid. She has not had heat for over a week. They sent a technician that was not able to fix the problem, three separate times. She puts in a new request and they say we only have one technician for all of their properties. It is against the law to not provide heat. Revid is a bad company that does not care about their tenants.

  Business Response

  Date: 12/16/2024

  The complainant has not provided any information which is actionable.  They state to be the aunt of a resident who they did not name.  They did not provide an address.  They only provided their personal information which, given that they are not a resident, provides us no context.  Of course, should that information come to light by way of this exchange, we would be happy to speak with the person who is on the lease regarding their situation.  

  It is safe to say that if the resident has provided our maintenance department with a notification of the heat being out that maintenance will be addressing the issue as soon as they are able.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first looked at the property the way pictures were taken it looked finished and good. When I visited they told me they were still working on somethings in the house. Well once I got my keys and came for the night I walked into a nightmare. The floors had shoe and paint prints throughout the house. There was trash on the patio so much it took two dust pans full to get it all up. I walked around more and staying there I noticed more and more things that made this property uninhabited and extremely worse. Well start with how the property IS NOT FINISHED being prepared for a tenant. It was rat p*** and dirt on the back board of the toilet it and what seems to be a smushed dead rat. The bathroom had a crack by the sink small enough but big enough for an entry point for a rat and also a hole the size of a tennis ball. In the bathroom and the walk in closet and when you look closer around in there the paint is not finished the boarding of the house is not finished. It stinks of pet **** so strong I had to bleach the entire house down. Along with them not cleaning that house looks like since the 90s spiders, mosquitoes, mosquitoes hawks, ants and cobwebs everywhere!!! The oven did not work and was also filled with rat p*** There was a massive whole by the washer and dry not fixed. Along with the washer and dryer not working. The ceiling fan in the kitchen spun once and never spun again. When the water came out the pipes it was orange and rusted. Its so much dirt in the drain in my kitchen sink its drown and red. Ticks coming from my water heater that sound like a rat and bad plumbing system combined with a leak coming from the room as well. Ive tried to reach out to the business and the lady told me she is not maintenance. She said it will be an **** order I called maintenance they didnt even know what complaint I was talking about and started naming the not so bad ones when there were 5-6 request put in and she I formed me they had nobody to fix anything.

  Business Response

  Date: 10/15/2024

  We apologize that the complainant feels the home was not ready for their move in.  Ms. ******* saw the home September 26th, applied on the 27th, and signed/paid for the property on the 30th.  At the time of reserving the property, she committed to the 7th as a move in date and promptly asked to move it to the 1st; the very next day after the holding of the property.  Since then, Ms. ******* made us aware of a few issues.  Rodents being the primary issue.  We let Ms. ******* know that the past tenant nor either of the other two residents downstairs had ever mentioned or notified us of rodents being in the home.  Once notified, we have taken swift action to ensure the problem is remedied and we've kept her in the loop the entire way.  Unfortunately it is a process and we apologize that this is an issue, but it's being handled now that we are aware of the issue. 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had repeated issues with maintenance since becoming a tenant two years ago. They claim they do not have a key to my apartment and that I need to recreate the do not duplicate key I was given or they will rekey my apartment. My air conditioning went down on Monday of this week (it is now Thursday) and I have yet to hear any kind of update about repairsdespite submitting a request, calling, and texting repeatedly. The temperature outside has been over 90 degrees every day, and I have been unable to stay in the apartment. Thankfully I have family to stay with in the area. I understand they may be short on technicians, but the lack of communication or urgency is unacceptable. It is impossible to reach them.

  Business Response

  Date: 07/12/2024

  Our notes indicate that our technician has been attempting to get in touch with the tenant since Tuesday of this week.  They're welcome to call back ************.  We hate that the tenant has to deal with this during the heat of summer.  If the tenant is able to coordinate with technician, we're certain their issue will be resolved in short order.  

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported several times that my neighbors are throwing their trash directly on the ground and placing it all around outside causing severe bug infestation in my apartment as well as the trash just being on the ground outside on the street. Previously, Revid attempted to blame "midtown walkers" when the trash outside has a mailing address of a tenant at the property. Revid is responsible for making sure the apartment grounds are not filled with trash.

  Business Response

  Date: 07/08/2024

  Attachment IMG_7562.jpg makes our point.  The area being described is at minimum 75 feet from the property and outside of the gated area.   It's why we have the gate.  We are sorry to hear that ******************** isn't happy with the neighborhood.  We, along with ******************** wish that more people on the street would take more pride in their neighborhood.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21702041
  
  I am rejecting this response because:

  The trash is not from people walking the street. The trash is from tenants. As attached in the zip file is a build-up of trash from my upstairs neighbors. I requested pest control for my apartment and never had anybody come. I also put in a maintenance request to have the trash from my upstairs neighbors and the request was immediately cancelled because I had a similar request put in. The two requests were NOT related but because it was surrounding trash the request was cancelled. I called several times and never got in contact with anyone from the office. I am having a pest infestation issue because the property management company is not managing the property. Another branch fell last night from the same tree. If they are not responsible the owner of the building should have been notified. I had to call my own pest control to come out and they could not even spray because of the trash upstairs. 

  
  Sincerely,
  
  ***************************

  ved into my apartment the apartment had not been cleaned after the previous tenant left. Litter is always outside on ground in front of apartment from trash cans. Put in request for property manager to get litter/trash cleaned up and still litter all over. Trash only comes once a week and bins fill up fast and trash starts to come out of bin and onto the ground. I have put in maintenance requests for damages and requests get cancelled. Tree fell on top of car while parked in designated space for parking and Revid will not file a property claim and did not offer any financial assistance to tree. Refused to call arborists out to determine if tree should be removed. Driveway is hazardous. Property not kept up at all. No outside renovations. Wires hanging out.

  Business Response

  Date: 05/15/2024

  The tenant states that they were told that the gate would be fixed by the time she moved in - and while that was our hope, unfortunately supply chain issues held that repair up and while that is frustrating for everyone, it is ultimately out of our control when a needed material makes it to town.  When it was fixed, the tenant was notified to come to our office to pick up a remote.  It took her days to do so.  We can't help them get here to pick it up any faster.  We gave them notice to pick it up when it was available.  We are sorry that the cleaning was not to your standards.  We do our best to meet everyone's subjective definition of clean - but also encourage people to take time to clean to their own standards.  Regarding trash at the street, there is a lot of walking traffic in the area and it is admittedly a problem but the City of ******* has yet to come up with a workable action plan to combat the city's rampant litter problem.  We provide trash bins for tenants, but we cannot take trash to and from apartments for them.  Once a week is a standard pick up for the entire city and each apartment has their own trash bin.  Regarding the tree, we're simply not liable for a tree limb falling and the tree itself isn't on the Revid managed property.  We advised her to file a claim with her car insurance.

  Business Response

  Date: 05/16/2024

  Tenant paints a picture as if we are responsible for another tenant taking their trash out in a manner that is satisfactory to complainant's standard or correspondence between them and their neighbor.  While we can appreciate it can be frustrating dealing with neighbors, that is part of the apartment living and we are not the intermediary between tenant and neighbor.  We would suggest to the tenant speak to their neighbor including all of the complaints she has made about her neighbor including, but not limited to:  Waiting to take trash out to the street instead of taking it out immediately and "making noise late at night".

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21702041
  
  I am rejecting this response because: 

  I am not responsible for contacting tenants about THEIR trash. I am not the property manager or the leasing office. If I am responsible for maintaining the property, then what is the purpose of even having Revid managing the property? The trash needs to be removed IMMEDIATELY because it is causing pests all in other tenants' apartments. I am not risking my life and putting my life in danger to approach my neighbor. The same way they sent out a letter about trash and how it is a tenant's responsibility they need to contact the tenant and communicate that this trash needs to be removed and it should never build up outside in the hallway again. I am having too many issues getting things fixed and completed and all Revid ever states is that it is my responsibility. Everything is NOT my responsibility and if it is, I would like the owner of the property to be contacted in regard of these issues and made aware. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/17/2024

  Per request I have put a note on upstairs neighbor door about trash in hallway. As I was coming up the stairs from the front side of the apartments I also noticed MORE trash coming from this same neighbor. I believe it is highly unacceptable that a property management company would require a TENANT to reach out to another tenant about something that should not even be allowed. If the trash is not removed in totality and cleaned by this weekend I would like to break my lease without penalty and find a different residence. I should not be dealing with bugs and trash because a company who is HIRED to manage a property does not want to. If the solutions cannot be fixed, I want out of my lease penalty free. I'm not the manager and I should not be paying more money out of pocket for services that should be rendered from the management company.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21583431
  
  I am rejecting this response because: AC unit was replaced few months ago, and the unit is currently not coming on. It is 80 degrees in the house. The windows on the house don't let up because they are nailed shut and can't let them up to let air in. The company Revid has my number blocked, and they have me blocked on the portal to get an update on portal to receive updates to report the issue. I have called, submitted pictures as requested by them of the issue. I have a sleep disorder that requires room temperature to be set at a comfortable setting and I can't even do that. Please help. Just trying to be a good tenant and pay my rent on time and take care of property to best of my ability and getting brushed off by office personnel is not professional.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/16/2024

  ************** has asked for service for the ****.  The property had working A/C as of Thursday April, 11th, 2024.  It is regrettable to hear that the **** has gone down between our final walk through on the 11th and ****************** move in date.  We did have repair for the **** scheduled for yesterday.  Unfortunately, the technician fell ill yesterday and today.  They plan to be by tomorrow.  All doors were securable with working locks as of the 11th on our final walk through.  The technician will be able to check tomorrow.  The cancelled work orders that were cancelled were cancelled for the following reasons:  1. Requested paint beyond what was planned.  2.  The tenant put in two tickets for one issue (the duplicate request was cancelled).  3. The faucet repair had pictures requested to be submitted as, again, 24 hours prior to ************** saying anything, there was no leak.  We have attached move in pictures of the property.  There were 2 items that were unable to be pictured due to the vendor's timing.  Those two items are new carpets and a refinished tub.  It is clear that the home was move in ready.  We're unsure of what ************** spoke to the past tenant regarding and we don't wish to discuss another person's residency with ************** but will leave it at it sounds like she has been mis-informed.  The damage repaired was to the kitchen *counter tops*, not cabinets.  It seems that the only legitimate repair requested, thus far, is for the **** which is anticipated to be repaired tomorrow so long as not catastrophic failure is found.  

  Business Response

  Date: 02/10/2025

  The claims that we have blocked Ms. ******* number or access to the portal are plainly false.  We do not block people's numbers.  We do not block access to the online portal for anyone. 

  Ms. ***** has called us 13 times between today ant January 22nd 2025.  6 of which came in one day.  According to our records, we missed 3 calls but have talked with her after all of them.  

  Ms. ***** may be referring to her saving the personal cell phone numbers of various maintenance technicians.  if so, we remind Ms. ***** that, as laid out in her lease, communication should go through our office ************ or the online tenant portal.  

  We have gone above and beyond for Ms. ************ It does take time for repair and while we did replace the entire HVAC system, things can still happen.  We will, as we have proved in the past, hold up to our responsibilities in the lease.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *****

  *****************

  *********, ** 38637

  
  

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  

  I am rejecting this response because: First off, the problem is not with whoever patched up the ceiling it is with the person that left the 2 holes in the ceiling, as they made the giant mess. Maintenance had been trying repeatedly to fix leak in ceiling for a while when I was told pipe needed to be replaced in the ceiling. It was either have them fix it while I was gone or come back to flooded apartment.  NO ONE STAYED IN THE APARTMENT WHILE I WAS GONE!!!. My fiance came by and picked up my little dog the day i left on Feb 29. She was gonna stay but knew someone was supposed to fix the ceiling so she figured she would stay after it was fixed. After I was notified repair of celing was fixed she went to check on it and was horrified at the mess they had left and sent me pics and video including of the 2 giant holes in the ceiling they just left. Because they did not cover anything up rat f**** fell on my dishrack and the place was a mess.  I had to make appointment with Revid to have that fixed!!??? She came by and checked on the place again after holes in ceiling was patched up but did not stay there because the place was a mess. (It was clean when I left town).   These are the first pics and video she took and it is hilarious that Revid says it's just a little sheetrock. ****, there was just a little sheetrock that fell in the inside back of my tv that was uncovered while tearing a hole in the ceiling.  

  
  
  

   

  -- *********************************** BOA ************* ************

  Business Response

  Date: 04/02/2024

  ****************************** claims that Revid is the cause of his apartment being dirty while he was gone for 20+ days - during which time it was evident we were not the only people to enter his home. ****************************** may want to consider that when he allows multiple people in the home that don't live there or hold a lease for the property that they may not take as much care as ****************************** would himself.  It was made in one area of the home.  ********************************** claim that it got all over his property, including property in another room completely, simply isn't in line with the facts.

  This isn't to say that there may have been some sheetrock dust that escaped the technician during their clean up, but not to the way in which ****************************** claims.  We have attached pictures of the singular ceiling repair called into question. 

  If ****************************** is able to provide legitimate proof of purchase for cleaning materials dated March 21st, 2024 or prior we will offer a rental credit of a value not to exceed $15.00.  

  Customer Answer

  Date: 04/04/2024

   
  Date Sent: 4/4/2024 1:34:51 PM
   
  

  I am rejecting this response because: First off, the problem is not with whoever patched up the ceiling it is with the person that left the 2 holes in the ceiling, as they made the giant mess. Maintenance had been trying repeatedly to fix leak in ceiling for a while when I was told pipe needed to be replaced in the ceiling. It was either have them fix it while I was gone or come back to flooded apartment.  NO ONE STAYED IN THE APARTMENT WHILE I WAS GONE!!!. My fiance came by and picked up my little dog the day i left on Feb 29. She was gonna stay but knew someone was supposed to fix the ceiling so she figured she would stay after it was fixed. After I was notified repair of celing was fixed she went to check on it and was horrified at the mess they had left and sent me pics and video including of the 2 giant holes in the ceiling they just left. Because they did not cover anything up rat f**** fell on my dishrack and the place was a mess.  I had to make appointment with Revid to have that fixed!!??? She came by and checked on the place again after holes in ceiling was patched up but did not stay there because the place was a mess. (It was clean when I left town).   These are the first pics and video she took and it is hilarious that Revid says it's just a little sheetrock. ****, there was just a little sheetrock that fell in the inside back of my tv that was uncovered while tearing a hole in the ceiling.  

  
  
  

   

  -- *********************************** BOA ************* ************

  Business Response

  Date: 04/08/2024

  ****************************** is welcome to submit the previously requested receipts to show costs sustained to clean the "mess" that was left.  None of these pictures have any time stamp nor can be reasonably tied to his claims so we feel this is above and beyond reasonable.  Please fee free to submit those receipts that are dated as previously stated and we will happily provide the credit as previously outlined. 

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21514563
  
  I am rejecting this response because: I did not have to buy cleaning supplies because i already had em because when i moved in i had to dissenfect the entire apartment because it was filthy. I should be reinbursed for having to spend a night and half a day cleaning a mess your people made in my apartment.  I find it funny you are trying to blame me for this mess, do u think i brought a bunch of plaster home and dumped it all over my floor and and also found some rat ----- to put on my dishes.  I can get the time stamped pics from my girlfriend or you could simply ask the guy that had to come patch up the 2 holes your other worker left behind. Nothing was cleaned till i got back so he can easily verify my claims.  But let's be honest, looking at all the reviews for Revid on ****** and the *** website Revid has a history of blaming the tenants when they are clearly at fault. I am done dealing with you and would rather just send my pics and videos to the press. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 04/15/2024

  ******************************, no where in any of your pictures is there evidence to claim that there was "a bunch of plaster".  At best, it appears there was some sheetrock dust. Regarding ********************************** claims that it took him half a day to clean up, we've already indicated we're happy to supply a credit for cleaning supplies purchased to clean. Please provide proof of purchase.  We will be happy to supply that credit as indicated above.

  Customer Answer

  Date: 04/21/2024

   
  Complaint: 21514563
  
  I am rejecting this response because: I like how u try to minimize it. Ok it was sheetrock dust and not plaster, The kitchen was covered in it and the guy tracked it thru the entire apartment.. There was no covering used when he put holes in the ceiling to fix the pipe. Sheetrock dust was everywhere including in my coffee maker since he couldn't be bothered to just close it. It was in the fridge including in the ice trays. He could have moved the dishes in sink or covered em since when i got home they were covered in rat f**** that fell from the ceiling..****, he didn't even use a ladder, he moved the stove and stood on it.  The fact is i was out of town for 20 days and had to come home and clean, not for half a day, but a day and a half..Everything had to be disinfected.  But like your other comments replying to the many complaints against revid you try to minimize your fault or blame the tenant.  Everybody that seen the pics on ******** where in shock and said they would never move here now and since u seem to think it is no big deal, if I see you showing apartment to any potential tenants I will gladly walk up and show them the pics and video and let them know this is what they can expect to be treated by revid. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21462262
  
  I am rejecting this response because:
  I put the request in for my water on 12/17/23 the issue wasnt resolved until 1/4/24. Thats not adequate time considering someone only came out on 12/19 and did not fix the issue and did not communicate anything wrong. Nothing else was done or communicated until 1/4/24. 
  

  I put the issue for the electric in on 2/28/24. I assumed it was a breaker or circuit issue. They should have sent someone out here and they could have deduced that the problem was for the city to fix. Instead they dont even come out here, no communication on the issue until I get a text on 3/20 asking if the issue was fixed. They are supposed to come out and try to remedy the issue or find a solution.  Not just ignore the requests then ask me almost a month later do I still need help with power. 
  

  I never said I did anything to this door. I put in the request for the door and the walls and I IMMEDIATELY received a call ( why was this not done for my water or electric issue). The Revid contact insinuated that the damage to the door and wall was done by me. I responded it was not so I never said I broke anything.

  I did not include the request about the walls in the complaint because Revid decided to just cancel that request on their own. And after them wanting me to pay for a door that they are just going to say i kicked in, I was not about push the issue for the holes and have them say I put those in there myself also.

  Revid does not fix issues in an efficient and timely matter. They do not communicate on the issues that need to be fixed or simply ignore the issues for weeks and then is still wanting to automatically assign blame to me. They will not accept their wrong doings even when they know they are wrong.

  Sincerely,
  
  *************************

  Business Response

  Date: 03/20/2024

  The tenant's claims need context to provide the full picture.  The tenant was never without water.  The tenant had a water tank replacement around the holidays.  It was reported the Sunday before Christmas and replaced the week after Christmas.  It was not three weeks unless the tenant went without reporting the issue for 2 weeks.  The electrical issue he had was an issue with the service provider.  There was literally nothing that we could do.  We do not have any purview to repair city or county electrical supplies.  The door they call out was kicked in by the tenant himself - he admitted it during a phone call.  The repair that he's saying we're asking him to pay for is for the securing the home from him kicking it in, not replacing it.  Once he found out he would be charged for it his story changed to being broken into.  We asked him to provide us with the police report to prove he'd been broken into.  Filing a false police report is a crime which is why we suppose we still haven't received a police report 2 weeks later.

  In general, it seems that the tenant has gravely mistreated the home.  Body sized holes reported in walls that just "fell in".  Holes in floors that look as though they've been purposefully damaged, etc.  We notice that the tenant didn't call those out.  Possibly because it doesn't fit with the "they won't fix anything" story.  When things break, we fix them.  When things intentionally broken we reasonably look for the responsible party to pay their fair share.  I'm sure the tenant would expect the same if it was done to them.

  Business Response

  Date: 03/21/2024

  **************** is incorrectly stating the events.  The time in which the hot water was repaired was not the 4th of January.  Regarding the electrical, we cannot be held liable for a repair that lies with the city or county.  **************** may want to take some responsibility in the fact that he lives there and that he has the ability to call the utility provider - which he should have done.  We want to be there for his legitimate needs, such as the hot water, but we are not his concierge.  We are not meant as his only resource in life as it pertains to living in a home.  **************** should read his lease to see what we cover and what we do not.  Us interfacing the the utility provider on his behalf is not something we provide.  **************** did say that he had been locked out as it regard the door.  We're still happy to remove the charge if he can provide the police report dated to that day from his "break in".  Being that he hasn't, we suspect that he doesn't wish to incriminate himself by filing a false police report.  We're sorry that your actions come with consequences, **************** but you cannot kick in a door or do other damage to the property only to expect it to be fixed at no charge to you. 

  Business Response

  Date: 03/21/2024

  If the tenant would like the charge for the door removed from their ledger they need just submit the police report, if they have it.  If they didn't file it, we would even accept a post dated given how much stress this has caused the tenant but, again, it is illegal to file a false police report.  They can send said police report to ***********************************. 

  The hot water was repaired the week after Christmas by the plumbers.  The date reflected in the portal is not indicative of when it was done, it is indicative of when the administrative office for maintenance updated the ticket to be completed.  The work was done after Christmas and before New Years.  

  The tenant wants to say that because we did not address a city/county issue that makes ** negligent.  We cannot be negligent for not repairing something that we are not responsible for repairing.  Maybe the tenant should call their service provider.

  The tenant is welcome to move.  The contract will be enforced.  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  Revid keeps talking about a false police, all I have to do is go up there and tell them I seen the door open when I got home from work. Like I said one wasnt done because I wasnt initially told how you would get it. So stop saying I kicked it in. If Revid record phone conversations they can clearly hear me saying I came home to it being that way. Revid just does not want to not have a responsible party  

  The breaker box inside the house is something Revid is responsible for, if my maintenance request said breaker box that means revid needs to come look at the breaker box not wait 3 weeks and ask  am i still having issues.

  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  ****************.  We are going in circles.  You were told, without any question, that you would be charged unless you provided the police report.  Instead of responding to this you could file it - but instead you respond.  Your responding won't get it removed.  We have no other way to explain to **************** that when he had an issue with the utility service that it was a problem with the utility service, not the management company.  You're upset about an issue that we had no responsibility of nor way to resolve.  Similar to when you signed your lease renewal "by accident" and blamed us for your signing and/or not letting you out of the lease, it's time to take some personal responsibility.  ************************************************************

  Business Response

  Date: 03/21/2024

  *****.  You signed a lease to rent a property.  With that comes the requirement of paying rent. That doesn't make us money hungry, that is us providing housing. If you truly have a problem with how leasing homes go then you may want to consider purchasing a home - though we will warn you, if you finance the home the bank that finances it will also expect payments.  We have no further response regarding the utility service provider's disruption to the space.  It is literally something that was out of our hands.  

  Still stands - if you'd like to move, we're not keeping you there but the lease that *you signed* will need to be satisfied.  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  Youre also required to address any maintenance issue, which you did even if the issue wasnt the breaker box, that was thought to be the original issue and it was addressed by the company as it should have been. 
  

   If Revid is going to wait 3 plus weeks to address concerns made by tenants or  completely ignore them maybe Revid should look into another business  but I should you all businesses deal with people and some arent as nice as me. Others will not continue to pay a business for not doing their end of the transaction. Or perhaps retrain on how to be a dependable property business  ******************************************************************************************

  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  ****************, there is no point in trying to have a dialogue with you.  In your head you're always right.  You meet facts with distortions or feelings.  You mask malintent with fabrications.  You displace your own responsibility to anyone you feel you can.  You don't deal in reality.  

  Feel free to move out or don't.  It's up to you.  The contract will need to be satisfied either way.  If you do decide to move out and do not satisfy the contract we will pursue legal remedies to have it satisfied.  Have a wonderful day.  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  The dialogue is just finw to you all as long as your asking for money and assigning blame. I live in a reality where right and wrong is wrong and sadly yall do not. I live in a reality where property management business makes sure there tenants issue are addressed. Revid exists in the reality where if they do not want to come out and see an issue they will not. If they want to assign blame and put words in others mouths they will do that. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  Its on the maintenance portal and attached images from the last response. It shows when i did the request and when it was resolved. 
  

  I never told them I was locked out, the Revid people said I was locked out. I said I came home and the door was open, nothing was taken because I assume my dog scared them off.  I also asked about how they would get the police report and yet again did not get a response. So no I did not do a poloce report.

  I did not say Revid was a concierge, Im saying they did not take legitimate concerns with my issues I was having. Hot water was not completed until January 4th 2024 per the maintenance portal. The issue with electricity was put in as a breaker box issue, that would fall under Revid responsibility, they did not come out to check the box, nor did they try to contact me about the issue until two days ago. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:

   Again The Hot Water Was Not Done In A Reasonable Time, I Uploaded The Picture. If Revid Has Any Documentation Showing When It Was Completed, They Should Upload It. 
  

  The Electrical Issue Was Put In On 2/28 As A Breaker Box Issue, Revid Did Not Come To Try And Attempt To Look At The Breaker Box. They Were Not Even Aware The Actual Cause Was The Citys Concern Until Revid Text Me On 3/20  Asking Was I Still Having Electrical Issues. That Is What Revid Is Not Understanding, If The Breaker Box Was Put In That Falls To Revid To Come And Look At The Box Not Wait Almost A Month, Without Any Other Communication,  To Ask The Tenant If They Are Still Having Issues And Then When The Tenant Says They Called ********************** Thats When They Figured Out It Was Not Their Concern. Not Because They Came To Do Their Job. 
  
  All Of My Responses Are For BBB, As Looking Through Other Complaints They Only Like To Deny Complaints And Try To Berate The Complainants. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21462262
  Revid is a money hungry company that does not care about their tenants. They will do any and everything to not have accountability. They are now saying I blamed them for renewing my lease, never said that, but I realized the shady, non morals they have. 
  

  I will continue to say they should have come to LOOK AT THE BREAKER BOX BECAUSE THAT IS THERE RESPONSIBILITY ONCE THEY DID THAT THEN I WOULD CONTACT THEIR SERVICE PROVIDER BEING AS NO UTILITIES ARE IN MY NAME AND I PAY EVERYTHING TO REVID. 
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/22/2024

  It doesn't seem that ************** is open to doing any of the things asked to resolve their issues that can be reasonably resolved.

  To state again:

  If you'd like the charge for the door repair removed, please provide a police report for the "break in".  Not the police report number, the police report itself.

  The hot water issue was resolved in a timely manner.

  We had no ability or legal authority to repair utility services provided by the utility provider.  Therefore, there was no repair for us to make.

  We believe this covers all of the tenants concerns. 

  We will await a response from the BBB as opposed to going back and forth with ****************.

  Business Response

  Date: 04/03/2024

  **************** continues to state mis-truths.  We have attached the invoice of the water heater.  Clearly dated 12/30 for a date of service.  

  **************** did not have a problem with his electrical service in the home.  He had a problem with the service provider.  The call that **************** is referring to is in effort to make sure there were no lingering issues that would have come from the service provider's issue being resolved. We asked the same over text.  

  **************** - we understand that you want to break your lease.  No one is keeping you from moving.  As evidenced by the text thread that is attached here anyone can clearly see a correlation between when ****************' lease "wasn't supposed to be signed" and he called us "Money hungry" for simply stating he signed a lease - all 30 or so pages.  In that same text that we "shouldn't even text my phone."

  Shortly after this, **************** kicked in his own door or someone kicked in his door but he decided not to file a police report even through this entire BBB correspondence. 

  We believe that we've demonstrated all efforts to be professional and responsive to handle items that we are responsible for - even going above and beyond by fixing damage that the tenant caused (or at very least refuses to provide documentation that someone else damaged).  

  If **************** would like to move, we encourage him to do so.  The lease will be enforced.  

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21459276
  
  I am rejecting this response because:
  I am moving because of the conditions of the home. Is it not odd that *** had to go to 3rd parties to even get done what has been done. Almost 2 years of them canceling and not communicating. The bathroom window that was ********* was only just fixed today but the rust and glass underneath is still there a theres still other code infractions that have not been met. Still no acknowledging the mold. The time stamps on pictures and maintenance requests will show were I alerted them about my roof BEFORE the ice storm.
  Sincerely,
  
  *********************************************************************************************************************************************** the house for a week straight. Couldnt get them on the phone request get canceled. I contacted code enforcement on 1/24/24 and they finally fixed the roof and was given 30 days to fix everything else. Fast forward to today the bathroom window is still just tape theres no glass in the storm doors and they refuse to acknowledge the presence of mold, Im done I cant let my children live in these conditions any longer and submit my notice to vacate citing the reasons I mentioned. Was told I would need to pay ***** to break lease and they would start showing the house immediately (like anyone would be as dumb as me to rent this place.) I dont know if you can help but I thought Id give it a try at least try to bring awareness of the slumlords in *******.

  Business Response

  Date: 03/20/2024

  The number of times **************** has brought a third party into her "issues" and that same third party being satisfied with our actions are numerous.  **************** asked for help with a roof/gutter leak, we fixed it in August.  She claims that its evident of us not repairing the repair is that another area leaks 6 months later.  Not only a different spot - but it also rained numerous times between August 2023 and January 2024.  To think otherwise would be simply silly.  **************** did alert us to another issue in January.  Due to the state of emergency the ****************** was in at the time, we could not provide immediate service.  We apologize to **************** profusely for being unable to risk our employee's safety to a minor roof leak while the roads were iced over.  **************** - please accept our apologies for that inability or unwillingness to put the safety of our employees at risk during a state of emergency.  

  **************** did contact code enforcement to have us repair those same items she asked us to repair.  We repaired and satisfied the third party entity (code enforcement).  But **************** remains unsatisfied.

  **************** knows, but refuses to admit, the real issue she is having.  She has had the opportunity to buy a home - which is wonderful for her and we applaud her for that - but she doesn't want to satisfy the lease *renewal* that she signed.  We implore her to take the opportunity of home ownership, but we the lease will be required to be satisfied.  

  Business Response

  Date: 03/20/2024

  The fact that third parties have been involved doesn't demonstrate our lack of attention to ****************' needs.  It simply shows that she has continued to try to find ways out of her lease without having to satisfy the contract.  However, the third parties (such as code enforcement) being satisfied with the action demonstrates that an unbiased third party has been involved and found our actions and attention to their needs satisfactory.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21459276
  
  I am rejecting this response because:
  Code enforcement repairs have yet to be satisfied. Its satisfactory to take 2 years to fix a window? Its satisfactory to cancel a leaking roof that caused it to literally rain in the dwelling? I Was dumb enough to rent the place but that doesnt sound right to me.
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/20/2024

  There is no new claim here.  **************** wants to pretend that when she submits a request for maintenance that the repair will be instantaneous and that, when it is not, that means that she is somehow being taken advantage of.  For that same issue she's gotten code enforcement involved - a government entity that we remain in compliance with specifically on ****************' home.  We've even gone above and beyond to repair windows that she has broken and holes that he husband has put in the walls.  At some point, ****************, you are going to have to come to the realization that the when you continue to go through numerous third parties to "remedy" your problem - only to find that each third party find that it has either been remedies already or in process of being remedied - that you are only wasting your own time.  

  Any claim that repairs aren't made is false.  Any claim that we have ignored **************** is false.  ****************' motivations are clear in that she does not wish to satisfy her contract on her way to home ownership.  No one is making **************** live there longer than she wishes to.  No one forced **************** to extend her lease for 12-months.  We wish her the best in her new home ownership venture.