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Business Profile

Fireplace Equipment

eFireplaceStore.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.71

Average of 64 Customer Reviews

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Review Details

  • Jason K

    Date: 03/24/2025

    Terrible customer service. They dont answer phones when you try to contact them. Order delayed weeks. This company is not customer friendly. Shop elsewhere if you are smart

  • John B

    Date: 03/11/2025

    I ordered a chimney cap/damper from this company Dec 27. This item shipped late. They even sent me emails apologizing for late shipment. I had to reschedule my installer for this item. I finally received the item 4 weeks later. Due to weather conditions I had to reschedule the install March 6. The chimney cap didnt fit so when I attempted to return it they told me I couldnt because its past 30 days. 4 weeks late with delivery and they wont take a return late. Hypocrites.

  • Kathy S

    Date: 03/08/2025

    This is the first time I ordered from this company and I truly am impressed by how thorough and how kind they are. They had a quick delivery. My order came within a week.

  • Jackie J

    Date: 02/19/2025

    My experience with eFireplaceStore was great and I highly recommend them. From stellar customer service to super quick delivery they definitely hit the **** of an excellent company that I wouldn't hesitate to purchase from in the future!

  • Scott V

    Date: 12/27/2024

    We were worried that we would not get our order before Christmas, BUT WE DID! Thanks to *****. ***** was exceptional in taking our order and very professional and friendly. Because of him we will highly recommend your company.

  • Terry H

    Date: 12/04/2024

    This is the second rug weve purchased from ***************. This efireplace rug is saving our living room carpeting from any sparks that fly out. They look great and when we ordered it, we got it within like two days. Fantastic service!

  • Warren G

    Date: 11/05/2024

    Had to replace a gas fireplace glass enclosure for a house built in 2005. eFireplaceStore.com was QUICK to respond to my questions about the replacement part ... to make sure I ordered the correct part. The PRICE was GREAT, was delivered (FREE) 2 days later - perfect fit. THANKS!

  • Lisa M

    Date: 11/03/2024

    I found eFireplacestore.com when searching for a new firepit. I was delighted to find exactly what I was was looking for, at a reasonable price and with free shipping! The order process was super easy. And the best surprise was the item arriving within a few days of placing the order! My husband easily assembled the item. The fire pit looks great, and the included cover is really nice. So when the drought in ********** is over, I will be able to actually light a fire. For now, I can only wait and imagine how nice it will look.

  • Kenneth D

    Date: 10/23/2024

    Energy-Saving Damper Lyemance 9 in. x 13 in. Energy-Saving Damper Installation was easy and fast . The Damper works excellently, just the way they said it would.

  • Kathryn W

    Date: 10/16/2024

    Upon initial call, ***** ****** assisted in every aspect of my purchase and installation of a Majestic Quartz natural gas fireplace. As I was replacing an old non functional unit, we started with my existing rough opening dimensions. From that we determined which unit would fit with only minor modifications to the existing framing. From that, ***** determined exactly what flue parts would be required to exhaust unit. We added the optional fan unit, and the brick interior panels. I had a few questions as I progressed though the installation, and ***** always either answered my call or called me back expeditiously. He was always courteous, concise, and extremely knowledgeable. It was wonderful to have his help and expertise at hand. I will definitely recommend efireplace to any prospective buyers I encounter. Thank you *****!***** T Cookeville, **

eFireplaceStore.com is BBB Accredited.

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