Reviews

This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MIDCO has 15 locations, listed below.

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  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

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  MIDCO

  5111 S Louise Ave Sioux Falls, SD 57108-2274

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  MIDCO

  222 9th Ave SE Watertown, SD 57201-4817

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  MIDCO

  2020 Elm St STE 3 Yankton, SD 57078-2148

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  MIDCO

  306 Bower St Vermillion, SD 57069-1251

Review Details

• Review fromPete F

  Date: 04/21/2023

  Midco’s internet reliability is absolute garbage and that might be unfair to garbage. The internet routinely drops out unannounced and customer service will play ignorant and pretend there’s been no service problems, when the whole neighborhood is down. With so many working from home, you’d think reliability and communicating outages would be a high priority, but midco doesn’t value their customers. I look forward to new competitors breaking up their monopoly and scare tactics.

  MIDCO

  Date: 05/05/2023

  It sounds like you have had a rough experience, Pete. I am so sorry, that is certainly not what we want for our customers! Especially if there are recurring issues! I was not able to locate an account with the information provided, but I would highly encourage you to reach out by texting 64326 or calling 1.800.888.1300. We do care about you and definitely want your service to be reliable. Please reach out and give us a chance to make it right. Thank you.

• Review fromDonny G

  Date: 04/12/2023

  I wanted to take a moment and recognize one of your employees. His name is Dan he was a very empathetic, compassionate, caring person and we need more in that in this world. Customer service isn't the way that it used to be but with your representatives it's a class act job time in and time out. I'm a Single Dad of 3 with stage 3 colon cancer. I coach football and basketball maybe some of your kids the last 14 years. You all have always been there for me even in just a few words and I appreciate that. All of you give yourself a pat on the back it's well deserved. I know it may just be a job to some but it's a job that you all do well. Thank you for your time and God Bless you. Thank you for always being so understanding and to those who have gone above and beyond thank you for being a great human! The Guest Boys

  MIDCO

  Date: 04/14/2023

  Thank you SO MUCH for the kind words, Donald! It means the world to us when we hear about these kinds of experiences, and I will be sure that Dan knows the positive impact that he made! I appreciate you leaving a review, and if you ever have further questions, please feel free to reach back out.

• Review fromJohn D

  Date: 03/20/2023

  I am an over the road truck driver and I am never home. When I canceled my service I explained that I can't send the modem back right away because I am never home. Next thing I know I have collections calling me for a modem bill! They turned me into collections for $160 without another call from a Midco employee about the status of my modem. I would have paid Midco directly for the modem.

  MIDCO

  Date: 04/06/2023

  I am so sorry for the frustration, John! When services are canceled, we do typically send a letter with a final balance, along with any unreturned equipment and associated charges. We also typically make automated calls to inform you of your past due amount. If you did not receive these communications, we'd be more than happy to look into the situation more directly! Please feel free to reach out using any of our options at Midco.com/Contact

• Review fromEllie S

  Date: 03/16/2023

  Midco *****. It’s spotty, overpriced AND always freezes up to the point where I have to unplug my cable box many times in less than an hour. DONT get midco.

  MIDCO

  Date: 03/22/2023

  I am so sorry you have had a rough time with your services, Ellie. You definitely shouldn't have to reset your equipment that often! We would be more than happy to take a look and get this corrected for you ASAP. Please reach out to one of our team members using an option at Midco.com/Contact. We can certainly review billing options with you as well once we get your services working properly.

• Review fromBen S

  Date: 03/14/2023

  I recently had my WiFi upgraded to fiber and was told that the only price increase would be an additional $3 for the new equipment. I received my next monthly bill and it was nearly $10 more. I am now being told that I am being charged more because there is an additional pod, which they never mentioned would cost anything additional. I never agreed to anything more than a $3 increase. I reached out to customer service and they said there is nothing they can do about my bill other than remove it going forward if I send it back. This is the equivalent of getting a quote for an oil change and the mechanic also installing a new oil filter and charging the additional amount without the customer ever agreeing to it.

  MIDCO

  Date: 03/16/2023

  Thank you so much for reviewing us Ben! I am so sorry to hear that you have had a poor experience and that the bill was not what you were expecting. Please contact our 1.800.888.1300 number, and we can certainly have the call reviewed by the manager of the agent who you spoke with. While we may not be able to change your bill to exactly what was stated if you were accidentally misinformed, we can certainly review any options we have, and correct any misinformation you may have been provided.

• Review fromFredrick M

  Date: 03/13/2023

  Worst internet service ever. Try to get a live representative is impossible. The service is always slow for the price of service. No customer service do not get service with this company ever they need to be out of service. Horrible

  MIDCO

  Date: 03/22/2023

  We take great pride in the customer service we provide and I am so sorry that you haven't had a good experience Fredrick! You should be able to get a live representative quickly and easily using any of our options on Midco.com/Contact. If that is not working, you can also reach out to us using Social Media. We would be more than happy to talk with you and do everything we can to get your speeds to what they should be.

• Review fromBrad H

  Date: 03/06/2023

  Canceled service. They took money from my account as was auto withdrawl monthly without consent after I canceled. Said they would pay all back. Only paid back portion. Called three times. They owe me money. They are never going to pay back more than they want to. Cancel your ACH before you cancel service. 5 year customer and this.

  MIDCO

  Date: 03/16/2023

  Hi, Brad! I am so sorry if there was some confusion over your billing and payments. I absolutely understand the frustration, especially when it impacts your finances and livelihood. We do bill a month in advance, so any funds still owed due when services were turned off would not be returned. That being said, I absolutely want to confirm that this is the case here. If you reach out to us using one of the methods listed at Midco.com/Contact we will be more than happy to review your previous account and provide an explanation.

• Review fromScott P

  Date: 02/22/2023

  We were told the new fiber optic was the way to go. Nope. Faulty equipment that had to be replaced. Wi-Fi that couldn't reach 10 feet past my front door so I couldn't run my Wi-Fi capable ******* grill. Loses internet connection on a regular basis so the Wi-Fi dies as does my home security system. It's a joke. We will be watching tv and the next thing we see is "Video Loading" and then there's the going to screen saver mode, which even per the technician, that feature is shut off. We've lost the tv and Wi-Fi, did all the troubleshooting
  while talking to the rep ( I'm not getting paid, but should be), and scheduled a tech to come out. 90 minutes later, everything is up and running again. Canceled the tech visit and a week later, same issue. Called Midco again, did all the troubleshooting for them again, and scheduled the tech again. 69 minutes later, it's working again. DID NOT cancel the tech this time. He calls 15 minutes before the schudled service to tell me everythin is working fine, all updates are done, so really nothing for him to come and fix.
  The next morning Midco calls to tell me that we weren't home (?) So the service couldn't be done. ************** We've had Midco for about 20 years and they are over priced for what they provide and it is constantly down. I like the condescending responses of how sorry they are and how they value their customers. ********************

  MIDCO

  Date: 03/17/2023

  Thanks for leaving a review, Scott! I am sincerely sorry that you have had so many issues with your service, that is absolutely not what we want. I was able to locate your account - pertaining to the scheduled technician, it appears there was an outage in your area that was resolved. When the outage was resolved the technician likely called you to let you know as your issue was likely related, and the follow-up call the next day was likely our automated systems follow-up on those types of outages. All that being said, I absolutely do not want you to have any continued issues. If you are having any problems post-outage or unrelated to the outage, please reach out using any of the options listed at Midco.com/Contact. We really do want your services working at their peak ability. Thank you!

• Review fromMichelle M

  Date: 02/16/2023

  The rental fee for a modem is ridiculous. Midco should be held responsible for their equipment if they charge a rental fee. Midco should be liable for upkeep and replacement, but no, the customer has to take time out the their day to swap out the equipment themselves at the store. I've paid thousands of dollars renting this piece of equipment only to have shoddy service and intermittent internet. Modems should be free of charge.

  MIDCO

  Date: 02/20/2023

  Hi, Michelle! I am so sorry that you have been having service issues with your internet. If you rent a modem from us, one of the great benefits is that we can replace the modem for free if it is the cause of your issues. We can send a technician, mail you a modem, or swap it at one of our local stores. We also want to be sure your service is working as best as it can - if you reach out to us using one of the methods listed at ***************** we will be more than happy to get down to the root cause of your issue and get it corrected!

• Review fromTrevor H

  Date: 02/15/2023

  Was a long time customer for years but recently switched providers do to price difference, shortly after canceling my services I was charged over double what my original bill was and after contacting customer service about the charge they just kept giving me the run around and no solid explanation and said I would only get a third of what I was charged as a refund. So beware if you decide to switch they will take you for everything you got and poor customer service on top of it. Billed $233 and only getting $90 and change back

  MIDCO

  Date: 03/17/2023

  I appreciate you leaving a review and letting me know of your concerns, Trevor! While I can't discuss billing specifics in a review, I can let you know that the bill you received was sent prior to the account being disconnected, and the refund you received was for the full refund amount you were owed back. If you would like a full description of why the bill was that high and why your refund check was for that amount, please contact us using one of the options listed at Midco.com/Contact and we would be more than happy to go over the full details with you!