Business Profile
Internet Providers
MIDCOHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Providers.
Reviews
This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 51 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMike A
Date: 08/20/2024
Horrible service! Never been more disappointed with an ISP! Intermittent internet, every single day. Can’t even watch a movie on Netflix with it cutting out. Terrible and rude customer service. Constantly raising the price. I’m so sick of midco. Canceling my service tomorrow.MIDCO
Date: 08/20/2024
I am sorry for any service issues you are experiencing, Mike. I am especially sorry if you were treated rudely - this is absolutely not our standard when helping customers. I would be more than happy to review your account to see what is causing the disruptions in service, and get you in contact with someone who can ensure the services you have meet your budget as well. Can you please reach out to me at Midco.com/Contact so that I can review this with you?Review fromKaren S
Date: 08/12/2024
Midco has become very disappointing. The service has become less than satisfactory. The constant interruptions in the internet is ridiculous. I am up for work at 1A and the interruptions in service has been at least 4 a minute. Yes, 4 times the internet has had interruptions in a minute. We whould have a discount given for the poor service. $60 plus dollars a month for service that keeps interrupting my movies and my work for my business is way too much. Time to switch to Zito.MIDCO
Date: 08/20/2024
I am very sorry to hear you are experiencing service interruptions, Leah! We would be happy to review your services to identify the cause of these disruptions and get them corrected so that you can effectively work from home. Could you please reach out to us ASAP at Midco.com/Contact so that we can review this?Review fromKathleen D
Date: 07/15/2024
Midco sent and charged me for a modem that I did not order. I would not have known unless we cancelled the service and the end bill was more than my normal bill. They also started charging for paper bills--I was paying enough for their service at the time.MIDCO
Date: 07/23/2024
I would love to look into this situation for you, Kathleen. We can certainly review any unreturned equipment charges. While we charge for paper statements, customers can sign up for paperless billing to save money. To review the account, please reach out to us at Midco.com/Contact.Review fromJordan B
Date: 07/10/2024
3 days of outages. Mind you I work at home and have been unable to complete a days work in the last 3 days due to “outage”. Just spent so long on the phone to be transfered back and forth with no results. Midco wouldn’t even put a credit on next bill for these days I have been unable to work due to their service. Not happy at all. Very disappointed!MIDCO
Date: 07/23/2024
I am so sorry that you have been having outages, Jordan! We can certainly review your account for an applicable credit, but I also want to ensure that we get everything up and running for you. Can you please reach out to us at Midco.com/Contact?Review fromWilliam D
Date: 07/09/2024
They REQUIRE you to call a customer service representative to cancel their service. No other utility service I have used requires this, they all allow easy cancelation on their web portals. This is clearly a predatory business practice and I could never recommend their service.MIDCO
Date: 08/20/2024
I am so sorry for the frustration, William! At this time, we do asks that customers contact us to disconnect services fully. We want to learn from what opportunities we may have when customers disconnect from us and address any concerns personally. This helps better our customer experience moving forward and allows us to address any concerns or questions, as well as ensure proper expectations on the final bill and equipment returns. I would encourage you to reach out ASAP if you have any concerns with your services using our options listed at Midco.com/Contact.Review fromGreg S
Date: 07/07/2024
Terrible! Terrible! Terrible! Cable and wireless absolutely terrible!! Always spooling and always intermittently Wi-Fi issues!MIDCO
Date: 07/17/2024
I am so sorry you are having intermittent issues, Greg! I absolutely don't want this to continue. I could not find your account with the given information, but I would love to get this fixed for you. Could you please contact us by texting 64326 or calling 1.800.888.1300?Review fromLeon D
Date: 05/02/2024
I called at 9:15 am to ask for the internet to my new place to be turned on, the lady representative said she did it. The activity on my account says midco reconnected 5/2/24. I get home after work and moving in to find my internet isn't working. I calle to get it situated, a new representative says that there is no account for me showing at the residence. Then proceeds to ask me to hold as she is going to get somone, which I did for half an hour only to have the phone hung up on me and now I can't get a hold of anyone. So I guess no internet for me today.MIDCO
Date: 05/07/2024
I am so sorry you had transfer issues, Leon! I believe I was able to find your account with the given information, and I do see here that we were able to have an account set up on 5/2 at your new address after some initial hiccups. Feedback will be passed on the situation as well to ensure that this goes more smoothly for you next time. I really appreciate your review, and if you have any further concerns please reach out! Midco.com/ContactReview fromSeth S
Date: 04/03/2024
Midco is like your trashy uncle who if by some unfortunate means you are forced to work with him you have to constantly monitor and keep records of everything or he will steal from you. It’s not an if, it’s a when. The MO is constantly upping your rate for mediocre internet and charging you extra for every little thing they can get their hands on.MIDCO
Date: 04/25/2024
I am so sorry if you have had a poor experience, Seth. This is certainly not the standard for us, and we'd love to discuss it further. If you are having issues with your pricing or package, we can absolutely review that and ensure you are in the best fit for your needs. Or if your services are having issues, we can certainly find solutions there as well! Please reach out using any of our methods listed at Midco.com/Contact - we'd be happy to help!Review fromJacob V
Date: 03/23/2024
I live in rural Sabin, MN and the fixed wireless internet is terrible. It has constant regular outages for the 4 years we've had them here. I'm hoping another company is willing to come in to compete with either fixed wireless or fiber optic.MIDCO
Date: 03/28/2024
Hey there Jacob! I'm so sorry that you have been having such spotty services! I was able to locate your account and saw that we've not reviewed your account or been contacted in quite a while, and I would absolutely love to get your problems fixed! After reviewing your account, there are several actions we'd like to potentially take, such as swapping out and updating the radio on your home and reviewing your wireless services. We attempted to contact you today but have been unable to reach you so far. Please reach back out at your soonest convenience so that we can get your issues fixed. Thanks!Review fromAustin M
Date: 03/08/2024
The Midco Method = High rates, Poor delivery, Terrible CS. I pay for 750gb download. That runs me about 60-80 dollars/month on my contract and I think I have an active promotion affecting that price. I called in about experiencing high packet loss over several concurrent days, still able to access and use my network, just experiencing lag and stuttering in applications. Post-call I am not able to connect any device to the network and they have me scheduled “sometime tomorrow”, no scheduled arrival, no window given, just “sometime tomorrow”. To summarize. I had a minor issue, called in for support and the resolution that their team was happy to leave me with was a complete loss of any and all service. Pathetic.MIDCO
Date: 03/13/2024
Hi Austin! I am so sorry to hear about your issues, and that your lag and packet loss issues were exacerbated! Reviewing the situation, unfortunately, there was nothing we could do remotely to get you up and running, and all of our specific time slots were gone. Because of that, we got you into the absolute soonest time we could - an on-call technician who will get to you ASAP. I am sorry for the inconvenience of not having a specific time slot, but we do want to get you back up and running as soon as we can. If you have any issues after the technician visit or would like to inquire about credit during downtime, please feel free to contact us using any of the methods listed at Midco.com/Contact.
MIDCO is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.