Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromBobbie K

    Date: 06/09/2024

    This is not my first purchase but I return for the quality + affordability + choice!
  • Review fromJack D

    Date: 06/06/2024

    Rugs.com is one of my favorite online shopping experiences. I cant stress enough how refreshing it is to enter search parameters and have every single hit match every one of those parameters. There is none of the nonsense and frustration you get with all of the major online marketplaces, like unbelievable prices that turn out to be for swatches, etc. Again for the back of the room, *every rug matches every search term.* Its fantastic. At this point Ive purchased from their lower and higher end of rugs, and am impressed by the quality of both, perhaps even a bit more so by the one I got for rock bottom price made of artificial fiber, because in that case the quality was so unexpected. Given all that and the vast range of selection, Ill probably never shop for rugs anywhere else from now on. I was on my way to buy yet another when this survey popped up. 10/10 absolutely, wholeheartedly recommend.
  • Review fromAnnie C

    Date: 06/03/2024

    All is fine. The one I received met my expectations. I cant wait to get this one!
  • Review fromVickie D

    Date: 06/03/2024

    This site was easy to use and offered so many types and styles of rugs. I will be back to order rugs for several other rooms. I also liked using their magic room option so I could see the actual rug in my home!
  • Review fromJewell S

    Date: 06/03/2024

    This rug is beautiful that I just got even better looking in person than it is in a photograph 1000% happy
  • Review fromEaster D

    Date: 06/03/2024

    The website was easy to navigate. I can't wait to see the rug.
  • Review fromTheresa C

    Date: 06/02/2024

    Great customer service and support always! That's why I am a valued customer of years!
  • Review fromMoira P

    Date: 05/31/2024

    Wonderful bright happy practical rug for my hallway. Exactly what I was looking for and shipped quickly together with the high quality pad I ordered. I am thrilled with my purchases and will buy from you again. Thank you!
  • Review fromPaula B

    Date: 05/27/2024

    I have shopped with rugs.com for close to two decades and have received beautiful products. I expect no less from yhis order. Always fast and free delivery and beautiful rugs I am proud to display in my home. Easy website to navigate.
  • Review fromKathy O

    Date: 05/27/2024

    Website easy to navigate. Great prices. Good products. This is my 3rd purchase.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.