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Business Profile

Carpet and Rugs

Rugs.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

4.81

Average of 3,242 Customer Reviews

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Review Details

  • Kathy V

    Date: 04/30/2023

    The service was great, liner is great, the rug isn't 2", maybe 1/4"

  • Suzy F

    Date: 04/30/2023

    Love my new rugs. Quality is great. Easy shopping online for colors and odd sizes. Quick delivery. Saved me a lot of time, didnt have to drive to various stores to find what I wanted. Will definitely shop rugs.com again.

  • Mitchell S

    Date: 04/27/2023

    I made an order over a week ago for one rug. As soon as I clicked to pay, I realized it had defaulted to my old address. I called immediately and spoke to someone who assured they could help me and no problem. I gave him the correct adress, he said he changed the adress and shipment should arrive in 3-5 business days. Still nothing has arrived so I called again and explained the story and what I heard next was maddening . Ummmm uhhhh, yeah loooks like the adress was updated, but the rug hasnt shipped. Its on hold because of an adress change. Would you like me to have it shipped now???

  • Susan H

    Date: 04/26/2023

    We are awaiting the 3 rugs we bought from ****. She was great- very helpful!

  • Nanette D

    Date: 04/26/2023

    So far so good! 2nd purchase and came 1 day early. Rug is nice quality and good price. I am pleased with purchase!

  • Dennis F

    Date: 04/26/2023

    Unbelievable quality, superb service. Placed our order on Friday afternoon at out front door, free delivery, Monday Noon. We highly recommend Rugs.Com. Were going back on line today to order runners for our kitchen and laundry room.

  • Robyn J

    Date: 04/25/2023

    I paid extra for overnight shipping $39.00 and that was 3 days ago and did not get it again today :(

  • Shelley D

    Date: 04/25/2023

    I recently ordered 2 rugs; they were both shipped and delivered quickly. Happy with the rugs and the service.I previously ordered from rugs.com and had the same experience. No complaints.

  • Michelle V

    Date: 04/25/2023

    My rugs arrived in three business days. Both are beautiful and are nice quality, even better than I thought they would be. So far I am pleased with my purchase.

  • Samantha C

    Date: 04/24/2023

    I ordered an 8x10 rug and it shipped the next day and was at my door 2 days later. It looks exactly like the picture on the website and its softer than I expected it to be. The other reviews seem to be pretty negative, but Ive had a perfect experience with my purchase. My only complaint would be that its very slightly not straight on the edges, but thats not an issue since its to vibrant I dont even notice

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