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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,242 Customer Reviews

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Review Details

  • Review fromSarada L

    Date: 05/27/2023

    I ************. Com.... previous, I had ordered the wrong color...I called Rug.com to return the items...I was refunded back to my card, then I reordered the correct color and it was delivered to my door on the second day....this service is Unbeatable.......??
  • Review fromMildred W

    Date: 05/26/2023

    My experience was unexpectedly great...! The rug arrived quickly and was exactly as I remembered, it was laid out beautifully and is gorgeous. Seems to be very well made, I particularly like the way the rug is woven together so that the looming work is also showcased along with the ****************!Mil
  • Review fromJen R

    Date: 05/25/2023

    So soft and beautiful! It got here so fast, I'm so happy with my purchase and definitely worth the price! I didn't feel like it was overpriced at all.
  • Review fromTom W

    Date: 05/25/2023

    Second purchase from Rugs.com. And, again, the rug is PERFECT!! Great price, and delivered to our front door, with free delivery! Thank you Rugs.com!
  • Review fromJordan L

    Date: 05/25/2023

    The rug and pad are great quality. It matched the room even better than I thought it would.
  • Review fromJennifer D

    Date: 05/24/2023

    Best selection of **************** Easy to ************ shipping.
  • Review fromSandy K

    Date: 05/23/2023

    The rugs I ordered added the color and style I was looking for; love them!
  • Review fromTerri H

    Date: 05/23/2023

    Rugs.com offers a good variety of rugs and a decent price. I have bought a few different rugs from them and have been happy. I also like that they offer free shipping AND returns. It is difficult to know if you are going to ********** until you have it in place. I just received a couple of bathroom rugs that I like. They are on the thinner side so washing them shouldn't be horrible but who knows if the backing will stay in place. The only reason I gave 4 stars instead of 5 stars is the packaging. The rugs are really packed. Lots of plastic and tape. The only way to get to the rug is to cut packaging and I was worried I was going to cut the rug.
  • Review fromMartha K

    Date: 05/21/2023

    Quick delivery, lovely cokes in rug very true to photo, great sale price.
  • Review fromLinda N

    Date: 05/20/2023

    The runner is lovely! The color is just as pictured and beautiful. The shipping was fast and the price was perfect! Excellent quality!

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