Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,242 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCheryl O

    Date: 06/01/2023

    I received the rug. It is beautiful. Im so proud of the color quality and quick delivery.
  • Review fromTimothy J

    Date: 06/01/2023

    I bought six rugs already from rug.com they are all extremely well-made I would buy again if I had the room you will not be disappointed the price is awesome when theyre on sale
  • Review fromDarcy P

    Date: 06/01/2023

    Absolutely GORGEOUS RUG AND sooooo perfect for the kids to play on!! It brightened up our entire room!
  • Review fromDonna L

    Date: 05/31/2023

    I have not yet received the outdoor rug I ordered, have had no updates as to when it might arrive.
  • Review fromTom R

    Date: 05/31/2023

    The Rug arrived today - one day after Memorial Day. Fast impressive service!.It was listed as a 3' diameter circular rug which was the main reason I chose it. But it is 39" across (just like so many other rugs) so I'll have a small overlap to deal with for the specific *************** I had in mind.Other than that I have no complaints. I'll keep it. It looks exactly like the picture. It will be used outdoors (and most of it will be hidden from view). Who knows - maybe I'll like the extra inch-and-a-half radius after all.
  • Review fromSherrie Y

    Date: 05/31/2023

    Excellent love it a lot! Color looks great and size is perfect. Will order more soon.
  • Review fromBeth K

    Date: 05/31/2023

    The price was great for my new runner. I was glad it matched the 2 rugs that I bought last year. Delivery was to my front door.
  • Review fromJohn M

    Date: 05/30/2023

    When you are ordering online and you stop on a website that you have never purchased anything from before, you always question "Is this going to be a good experience or a bad one?" I was also concerned with the quality of the item and is the color going to be what I expected. Well, Rugs.com came through! Both rugs are good quality for the price and I am pleased. I am recommending this company to anyone that wants rugs for that special place in your life. Whether it's at home, work, or that weekend getaway.
  • Review fromSandra M

    Date: 05/30/2023

    My order has not shipped, but the site is easy to navigate. I'm hoping my rugs will be great for my spaces!!
  • Review fromSusan T

    Date: 05/30/2023

    Very easy to use but would prefer the search to search what I want and nothing else.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.