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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

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Review Details

  • Review fromCarolyn Z

    Date: 08/11/2023

    Website was easy to navigate with good description and pictures of the jute rug. It arrived quickly. I'm well pleased with the purchase and would order again from this company.
  • Review fromConnie S

    Date: 08/11/2023

    Beautiful rug. Pattern is a little sloppy but the colors are vibrant. The border is an almost turquoise.
  • Review fromKerry B

    Date: 08/11/2023

    Rugs are beautiful and durable. We ordered some for our preschool and the rooms look great!
  • Review fromTerry J

    Date: 08/11/2023

    Great shopping experience. Love the selection and information on rugs provided. I received my rug and pad quickly and it was nicely packaged. Will definitely shop here again. Love my new rug and it looks amazing!
  • Review fromKendal G

    Date: 08/11/2023

    I searched for this very specific rug (size/coloring/texture) for a long time and this one was EXACTLY what I wanted. Its perfect and no off-gassing chemical smell. Beautiful colors, native-inspired design, and cotton thread. LOVE!
  • Review fromIlona S

    Date: 08/10/2023

    The rug never made it to my home.The company uses ***** and does not assume any responsibility for the delivery.The rug was returned to their warehouse without any explanation from either Rug.com or *****.I got the refund after calling them requesting any answer, very disappointed in the business.
  • Review fromKelly C

    Date: 08/10/2023

    I absolutely love my rug perfect color and looks amazing in the room I bought it for
  • Review fromKarrin R

    Date: 08/10/2023

    Cheap, easy purchase, and quick delivery. *** was exactly as pictured.
  • Review fromKim M

    Date: 08/10/2023

    Love this wool rug! Great price, excellent quality and it was delivered quickly.
  • Review fromBeverly G

    Date: 08/10/2023

    I only order from this company. Their products are true to color and quality. They have an excellent and expedient shipping system and provide the needed information to track your delivery. I highly recommend them.

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