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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,242 Customer Reviews

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Review Details

  • Review fromKathleen C

    Date: 01/13/2025

    This was easy to order your site offered a great selection Rug was a g very good price
  • Review fromSharon R

    Date: 01/12/2025

    Ordering from Rugs.com is so easy and one thing I really enjoy is the "free shipping".By the way, I have ordered before and always quick easy ordering and rather quick delivery.
  • Review fromKathy D

    Date: 01/05/2025

    This is my third rug to order from Ruggables. Ordering was very easy and my other rugs have held up very well.
  • Review fromTimothy R

    Date: 01/05/2025

    Easy to view online. Easy to purchase online. Many rugs in a lot of sizes.
  • Review fromLinda P

    Date: 01/04/2025

    Beautiful rug, Great price. Quick delivery. Wonderful selection Great customer service
  • Review fromDana S

    Date: 12/30/2024

    My 2nd purchase from Rugs.com. Haven't received my 2nd rug yet but the first was A+!!! Exactly like the picture. Great quality for the money. They have soooo many choices, so be prepared to scroll awhile! My first choice for rug shopping so far!!
  • Review fromAnthony s

    Date: 12/30/2024

    check out was difficult. I had to enter my name and address twice. it wouldn't pick it up from my saved information on my phone. it also wouldn't pick credit card stored in ****** wallet.
  • Review fromLinda C

    Date: 12/29/2024

    Rugs.com is a tremendous business from which to buy rugs. There is a tremendous selection of rugs in any type, size or color and offers good quality products. The ordering process is very clear and user friendly. Shipping is fast and the return process is again very clear and user friendly. Several rugs I ordered were too dark for my decor. I initiated the return process and I very easily was able to connect with a real customer representative to answer my questions. I have tried other online rug companies. Nothing else compares.
  • Review fromDaisy V

    Date: 12/29/2024

    Great Price Love the color on the carpets and the variety of carpets
  • Review fromMichael P

    Date: 12/22/2024

    ******* offers good quality and good prices. HOWEVER, I was sent a follow up to my last purchase which promised a #** store credit.I completed the survey, received an acknowledgement from Rugs.com that it had been received, accepted and posted, BUT NEVER received the $** store credit. What happened at your end? Was this a "come on"?Please respond.

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