Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,242 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromSean L

    Date: 03/07/2025

    Fair price, quality product. I purchased five matching rugs. I would do business again.
  • Review fromJanie A

    Date: 03/03/2025

    Great sales and beautiful rugs. Easy ordering process. Cant wait to receive purchases.
  • Review fromHi R

    Date: 03/03/2025

    Great selection of sizes and colors. The prices are great
  • Review fromMichelle D

    Date: 03/03/2025

    So far so good! If there is an indication that you phone number is not valid, you may need to change the flag and the problem is solved. Can'r wait to get my new entry rugs (oval rug at the door and a runner for the hallway).********
  • Review fromDeb C

    Date: 03/03/2025

    The website for Rugs.com was easy to use. I almost couldn't choose the selection was so big. I am glad I found them. The 10 percent off my purchase was a really nice surprise . I plan on replacing a rug in the master bedroom soon. Can't wait to get started with my search.
  • Review fromHarry O

    Date: 03/03/2025

    I've purchased approx. five rugs previous over a period of years. No issues. Products are as stated, prices are good, delivery is on time. What's not to like?
  • Review fromKeely B

    Date: 03/03/2025

    Found exactly what I was looking for. Plan to return for more of my rug needs.
  • Review fromKatherine A

    Date: 03/03/2025

    Web pages easy to navigate back and forth. Good selection of sizes and colors. I have bought from **** before and was pleased with my selection and their fulfillment
  • Review fromShelley H

    Date: 03/03/2025

    I have LOVED rugs.com for 10 yrs now. I wouldn't shop anywhere else. Their customer service is TOP NOTCH. The quality of their products is ideal. The ONLY reason I have to reorder my runners and rugs is due to my furbabies having medical issues that make it necessary after so many accidents to replace them. There are NO rugs that can be that durable.
  • Review fromMarsha R

    Date: 03/02/2025

    Hi, I was looking for a round rug to cover a spot that has high traffic in my dining room. Found it and used the app to see if it on my floor visually before I bought it! Cool! I am excited to get it and the free shipping makes it a great deal!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.