We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Contractors

Turn Key Roofing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.95

Average of 83 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Matt H

    Date: 11/13/2024

    One day shingle replacement when they said they would. Looks good.

    Turn Key Roofing, LLC

    Date: 11/14/2024

    Thank you for the review!

  • Maria C

    Date: 10/23/2024

    I had a roof put on by them 10 years ago. I wanted a metal roof but was talked in to getting the so called lifetime shingles. They should have lasted at least 30 years. No since the day they put them on I had a leak here then there. They did come out and fixed them. I thought. Yet I was stuck fixing the inside. Now I was hit by the hurricane Helena and I have leaks all over. They will not honor the contract or their word. The crew they sent out to put it on was rude and disrespectful. After they left I found roofing nails all over my yard like they threw them off the roof. I stepped on one. My truck got a nail in my tire and a friend did as well. I called them out and still not keeping their word or the contract. They gave me an estimate to put up a patch but no warranties or guarantees. What good is that? They don't even trust their patch work. Sad . I called the after my Mother and sister had their roofs put on by them, thinking I could trust them. Well they also had constant leaks every time it rained.

    Turn Key Roofing, LLC

    Date: 10/24/2024

    You haven't called us in 10 years about a leak. You called us after hurricane Helene and your workmanship was only a 1 year since it is a mobile home. It wasn't workmanship. You had a tree hitting your roof from the storm and your roof was full of 10 years of debris. We have pictures showing the debris build up. We call this maintenance. I hate that you feel this way but this was definitely not workmanship or a manufacturer defect.

    Maria C

    Date: 10/28/2024

    I did call you out a few times. Please look back at your records. I sent a video of the bad spots to you. I don't know if it was bad shingles or craftsmanship it was clean and no debris . You just commented me on your site review. Was 5 Stars now 1. You are and have been trying to change a written contract. No where on that contract states what you are coming up with now to not stand by your word. Yes I did have debris where the tree fell but I tipped your worker to clean what he could and he took it. I can't say if or what he cleaned because I was not on my roof. I had asked him to check out the other leaks. He did and took pictures. I never expected you to repair that part of my roof that was hit by the tree for free. On my contract it does not state because it's a mobile home. No where. It states a lifetime guarantee on the shingles no limit, that's it. I was told I had a 10 year workmanship guarantee sadly that part is not on the contract. On your site review is I put where you came out and repaired a leak. We were in a drought that year but when the 1st rain fall came my skylight leaked. It never did before. You put a board with shingles on it and took out the skylight. Then another heavy rain came and it was pouring in the vents you all put in my other two bathrooms. After the rain you sent a guy out to caulk around them. That's when I found out after the fact I only had a year for the craftsmanship work. The tree that fell was on the other side of my house over the master bath. The tree area is not what I was complaining about it's where the bad spots over my guest bathroom, one of my other bathrooms. No one checked if it was the shingles or craftsmanship. It didn't leak in my house so I didn't know it was leaking and making the spot bad the wood is soft. That is what I was trying to get a point across to you I sent videos, pictures of leaks I have throughout my house and no not where the tree hit. The last guy you sent out did give me an estimate for $500 to patch something. Not clear about where but no warranties or no guarantees that the patch work will stop it. So why should I sign that?

  • Samuel L

    Date: 09/15/2024

    Samuel H**** was great. He assessed the situation and at present, the problem is corrected.

    Turn Key Roofing, LLC

    Date: 09/16/2024

    Thank you for the review!

  • Beth A

    Date: 08/25/2024

    Extremely pleased with the install of our new roof. They respected appointment time, left no mess, and the roof looks amazing.
    Working with Lucas was great. He answered all questions at any time and was very knowledgeable.
    Thanks Turn Key for a wonderful job!

    Turn Key Roofing, LLC

    Date: 08/26/2024

    Thank you for the review!

  • Gregg a

    Date: 08/23/2024

    Excellent work and attention to detail. Repaired a cutter section and replaced the old crappy covers with the best.

    Turn Key Roofing, LLC

    Date: 08/26/2024

    Thank you for the review!

  • Gary C

    Date: 08/19/2024

    Matthew was very responsive regarding the quote for gutter guards.
    His installation was on schedule and the quality of work was excellent. We contacted him for this work since he previously installed our roof and that was also a great experience.

    Turn Key Roofing, LLC

    Date: 08/21/2024

    Thank you for the review!

  • Rebecca M

    Date: 08/09/2024

    Jake and everyone at Turn Key roofing was a pleasure to work with! He responded to every question I had very quickly and I never felt like a bother. They were fast and efficient with the work and my roof looks great! Shout out to the office staff who was also very kind :)

    Turn Key Roofing, LLC

    Date: 08/13/2024

    Thank you for the review!

  • Kathryn S

    Date: 07/18/2024

    We had an excellent experience working with Turn Key Roofing. Jake was extremely helpful, and walked us through the process start-to-finish. He answered our question, and gave recommendations about how to protect some of our yard plants on the day of installation (which worked really well). The work itself was efficient, and we had a new roof in just one day. Jake then followed up and came back to inspect the roof with us and answer any other questions we had. I'd 100% recommend them to anyone looking to replace their roof.

    Turn Key Roofing, LLC

    Date: 07/22/2024

    Thank you for the review!

  • Maryanne M

    Date: 07/18/2024

    TurnKey is great! They were professional, prompt.
    Turn Key was an amazing experience. From the sales man Lucas to the crew that came to my home for the job. They were very good and cleaned up well after themselves. They searched for nails and material several times to be sure they got them all. My home is secure and no worries about roof leak anymore. I highly recommend them and not to mention they love Veterans. Also, the back office with Karol made it very easy to work with during the insurance claim process. Thank you all for a great experience. A+++

    Turn Key Roofing, LLC

    Date: 07/22/2024

    Thank you for the review!

  • Harriet B

    Date: 07/12/2024

    Matthew G**** is a very kind, thoughtful and experienced person- an employee of Turnkey Roofing whom it has been my privilege to have work for me . I live 600 miles away from the house on which he has supervised repairs and have appreciated his service very much on several occasions. I recommend him highly.

    Turn Key Roofing, LLC

    Date: 07/15/2024

    Thank you for the review!

Turn Key Roofing, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.