Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CVS Caremark has 42 locations, listed below.

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  CVS Caremark

  1 Cvs Dr Woonsocket, RI 02895-6146

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  CVS Caremark

  610 Wood St Pittsburgh, PA 15222

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  CVS Caremark

  600 Penn Center Blvd Pittsburgh, PA 15235

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  CVS Caremark

  242 5th Ave Pittsburgh, PA 15222

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  CVS Caremark

  200 E Plank Rd Altoona, PA 16602

Review Details

• Review fromJosh P

  Date: 03/27/2023

  As a 2x Kidney Transplant patient, I have to take anti-rejection medications that keeps my transplanted kidney alive and well.
  I've been calling CVS Specialty since Mar 20, 2023 to get my medications (Mycophenalate & Tacrolimus). I advised multiple representatives that I was COMPLETELY OUT of these meds and needed to have them immediately. They promised me that I would receive my medications by Friday, March 24th, 2023 (have the voicemail saved), however I was lied too and my meds were not delivered. The following morning I called at approximately 9:06am to follow-up with this situation and was told by a supervisor that she would call me right back. I never received a call so I went ahead and called CVS Specialty at 2:15pm again on the same day. The supervisor stated that they called a local pharmacy for an emergency supply at 2:00pm (I called at 9am - it took that long to make one phone call about medications that keeps someone alive). The supervisor stated that they called a total of one pharmacy and they couldn't get thru because of how busy they were. I hung up the phone and called myself and got to the local pharmacist in one try and setup to have the emergency picked up myself because CVS Specialty "couldn't get it done". Now the following Monday I still have no idea where my meds are. They were supposed to be delivered last Friday, it's now Monday afternoon 3:08pm and I still have no idea where my anti-rejection meds are at. I called in and they are now stating that I have to drive to another city to pick them up because UPS didn't deliver them.
  This is very unprofessional. At this point CVS Specialty is putting me at harm of my health because they can't simply deliver my medications in a timely manner that they promised me. Now I have to drive 35 minutes to rush to grab my meds before the pick up window closes at UPS.
  I am disgusted with this experience and lack of care and effort. I do have voicemails and call logs if needed. DO NOT RECOMMEND!

• Review fromMichel H

  Date: 03/27/2023

  Mail order pharmacy sits on prescriptions for over a week then charges $23 for a rush fee. Calls put on long hold, most recently 33 minutes. ************************ are not well trained. A debacle with patient ********************.

• Review fromGeorge B

  Date: 03/23/2023

  I had to ask several times for this company to stop sending me medication, I did not need any longer. They kept sending meds to me and billing me for them. I eventually had to call in an yell at them to stop sending me their stuff. The last meds I received, I sent back, but 3 months later I was placed in collection for the $20.00 copay. I spent over 4 hour on the phone during those 3 months, to no avail: eventually I paid the $20, just so I rid myself of this company: NEVER AGAIN!!!Working with CVS Caremark is equal to getting ensnared in a spider's web: good luck pulling free from them.

• Review fromJan L

  Date: 03/23/2023

  They continue to bill me for meds not received! I have called them and written Two registered letters, they have never gotten back to me but turned my $30 bill over to bill collector. Horrible service, dont use them!

• Review fromGary W

  Date: 03/20/2023

  Automated does not work you cant talk to a real person and when you do get a real person they will transfer you to the wrong person. So you end up going round and round in a circle on the phone. All I wanted to do is upgrade credit card. If you like total chaos, and frustration then get Cvs insurance. Health Net is partnered with CVS. I DO NOT RECOMMEND!!!

• Review fromScott M

  Date: 03/14/2023

  This outfit is unfit. They sit on RXs for multiple days before actually processing. When they don't have the medication expect to wait another few days for them to reach out to the prescriber. I have been under psychiatric care for 20+ years, and the prolonged time to refill my medications forces me to skip multiple days to compensate. I'm missing work because of this now. Avoid the mail order if at all possible.

• Review fromDouglas B

  Date: 03/13/2023

  **** is going to have worse problems keeping employed using services like CVS Caremark. When trying to refill my medication they deny my claims and then need prior authorization. Further this company doesn't care if you have had this medication and dosing at a level they think they can cut your medication, in my case I was getting 60 pills for 30 days. CVS Caremark decided I only need 18 pills now and need prior authorization. Called my ******* ********************** and their pharmacy team MULTIPLE times and its like a 3 Stooges act trying to get my medications. Now mind you I called when this FIRST happened. I had 18 pills. I take 2 daily so that's 9 days of the month I have covered but the rest... I am now 4 days without my medication. Rep talks over me rudely raises her voice and tells me to pay out of pocket (remind me why you are a business not trying to actively connect me with the products and services WE PAY TO USE)I am currently on hold 36 minutes in trying to speak to another supervisor because I was told issue was resolved and my pharmacy stated it wasn't. I will likely have seizures and someone will get hurt due to this company's mismanagement and inability to help its consumers. If I had a choice I would go elsewhere for my ********************** but with how the government is now treating its employees with this garbage I am surprised we are still alive.

• Review fromJohn H

  Date: 03/03/2023

  It takes forever to get my medication and I end up going days without. I've called 3 days in a row regarding it, was told on March 1st my prescription was being filled as we spoke and would definitely ship out tomorrow (March 2nd). Called March 2nd because it didn't ship, because they tried to autodraft my HSA and the full amount wasn't available. Why wasn't I told that the day before? So I finished my payment and was told it would still ship that day. It didn't. Called today to see if I could just cancel it, so I can get it submitted to the pharmacy that's an hour away so I could just go get it. Nope. Best they can do is TRY to get it overnighted, which means even if they do approve it it won't leave their facility until Monday as it is currently ****am on a Friday. Was also told once again that they were just filling my prescription now. I was told 3 days in a row each time I talked to someone thst they were in the process of filling it as we spoke. How does it take 3 days to fill a prescription for 30 pills? Is 10 a day their limit then they go jerk off and laugh at the customers they're f****** over while making millions? This company can go f*** itself, I will never use their mail service again. Being forced to choose between mail or driving an hour to go get my meds is utter horseshit. Allow people to use their local pharmacy.

• Review fromEric C

  Date: 01/20/2023

  Absolutely the worst customer service ever and I? still don't have my medication. I? called 3 times and spoke to 4 different representatives. each one had a different story and were no help in getting me my medication. Now I? have been without my medication for over a month. This is a lousy corporation that cares about nothing but making a buck. how can every representative have a different story??? Get it together!!! You made 292 billion dollars in profit in 2021! Stop sucking the lives out of the public and draining our pocket books!

• Review fromTeri J

  Date: 01/14/2023

  I had cvs, but my meds were never in, and a new pharmacist made me wait till the 30th day to order so Friday, sat or Sunday, I'd be out until it came in the next week, and I can't run out, 2 are controlled. Pill ****.. So I used Mail order before, I could call the pharmacy, took 2 days, nice.. But because cvs was always out of my meds, and treated me bad, I sent my refills to caremark..omg what a life changing mistake! 1st I was waiting to get my order in, had 1 in process, 4 refills, I drove down after 5 days to get mine, they took it and left the refills, Then having 2 controlled meds, they sent a fax to my Dr's, one was going to fill it out and send it in, but one said, now you messed up, the pharmacy board and *** are involved, so he called my other Dr, lowered my meds by 1/2! My script was fine at cvs but caremark didn't like it. So they are my Dr's? No! You cannot call, get answers or look on line says when it comes, but it's sitting there, so litterly 6 days, hours of different answer's, found out they need a 3rd script, they didn't tell my dr ********** me Great, now its going to be late..both. by 2 weeks! My dr had to call in enough untill it came in the mail, but I picked it up, they pushed back the refill date. So now I pick up mine at the cvs for now till it comes, but they'll push back the date again. I was tried caremark to get them before I'm out for 5 days like cvs, but now its waiting, and it will ship after I'm out..? That's 10 days without it. Bad bad, waste of a week calling and now Dr's are mad at me, and now I get 1/2 the meds I was taking. They have litterly ruined my quality of life. And sanity They might be ok for 90 day, but they have one I have ready but won't ship for over a month? They don't know what they're doing, I don't, can't get an answer.. now I'm I don't know what to do, I live an hour from cvs, and they aren't much help either and I can't find another Mail order that takes my insurance!!!