Reviews

This profile includes reviews for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
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  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

Review Details

• Review fromJeferson D

  Date: 02/06/2024

  literal bs. Tried to cancel and they will not pick up the phone. Just say no to this sh!t program and choose james m******.

  Penn Foster

  Date: 02/08/2024

  Dear Jeferson D********, Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different, and we would like to treat them independently as Penn foster is devoted to the educational advancement and satisfaction of all our students. Please call us during normal operating hours at 888.427.1000. You can also send over your request by emailing **********************. Thank You Andrew ******** Sr Escalation Specialist

• Review fromMelissa P

  Date: 01/22/2024

  Signing the Penn Foster Enrollment Agreement means that if you opt for “monthly automatic withdrawal” it will include “… $20 as your initial payment by card and $55 each month for 20 months plus a final payment of $19 towards your total price of $1139”. But, it also means, your child cannot have proof of high school graduation without “…fulfillment of your financial obligations.” I strongly question the legality of the conflicting provisions that allow Penn Foster to hold an earned high school diploma hostage until the pre-established 20-month payment plan is paid in full. In Layman’s terms, aside from a transcript that does not include a date of completion, there may be a significant gap in higher education, trade school, or employment eligibility for up to 20 months (nearly 2 years) until the stipulated 20-month financial obligation has been met. Like many past and present parents, I enrolled my child at Penn Foster with blissful ignorance that will put a halt to his post-graduation opportunities and expectations. If nothing else, Penn Foster’s ambiguously written “legally binding contact” lacks the ethical fidelity of the school’s mission to democratize education by impeding a student’s positive contribution to society unless a parent, like myself on a fix income, can expedite the contractual 20-month financial agreement; the complete antithesis of "reaching to underserved populations".

• Review fromLynn M

  Date: 12/17/2023

  Penn Foster helpline is staffed with people who have no training and they cannot help you. All they will do is forward you to a vm that will take 24 hours to return your call. It may actually take several days. This is after they ask you, for verification purposes, 1.) your mailing address 2.) your physical address 3.) your phone number 4.) your email address 5.) your full legal name 6.) your student ID number. The how-to videos are so unprofessional with such poor audio, and out of focus, they are no help. The quality of the course material is a joke. I am currently a successful student, my instructors are happy to make a note of errors in the course material so that it can be fixed. Penn Foster is not interested in this. In fact, they lied to me directly, saying that the sponsor of the program( General Motors) provided the course material, not Penn Foster ( so please stop bringing these errors to our attention because we don’t want to know and we don’t care ). Not only do they not train their support staff, other than mandating an overreach in requiring inappropriate and excessive information to verify you, they also hire overseas, dollar-a-day type technical support that are also untrained and unable to help you; this is after you are required to allow them to remotely access your computer and all your personal information is compromised again. I called my local to complain along with the Detroit offices of UAW, in retaliation Penn Foster found that I violated their policies and terminated my enrollment, complete with a fancy letter from their legal team. Do not do business with this school. They are all about making profits. Spare yourself the frustration. It is a waste of your time and money. What I have noticed on this site is Penn Foster answers submissions, sounding all reasonable and giving excuses for low rating. I urge students to seek a different path from Penn Foster. There are so many schools going under yet this school remains?

  Penn Foster

  Date: 01/12/2024

  Dear Lynn M***, 
  Thank you for taking the time to provide a review about Penn Foster. Privacy is important to everyone. At Penn Foster, we care about your privacy as well and want you to feel comfortable and secure when speaking with the school. There will always be a verification process prior to releasing any account information. As we welcome all feedback on our content, we make best effort to correct any errors that may have been originally missed.  As you have mentioned General Motors and our Penn Foster for Organizations division, this does include reaching out to any third-party if the content is not ours. Penn Foster students, faculty and staff are held to the highest standards of academic integrity. When there is a violation of school policies, proper steps are followed. Penn Foster may take disciplinary action that ranges from a warning to academic probation to dismissal from the school. 
  Thank You 
  Andrew K******* 
  Sr Escalation Specialist 

• Review fromronicka b

  Date: 12/15/2023

  false advertisement and a scam, the moment you sign up for a dollar you automatically owe them the full amount doesn't matter if you never log in again after that doesn't matter if you send a written statement in saying you want it canceled doesn't matter if they ask you to settle for a lesser amount they will take that settled amount say they never got it and still send all of it to collections you are locked into a contract that says this when you sign up but they dont make it seem like that when talking to you on the phone. The material is outdated , there's an inappropriate amount of spelling errors and grammar mistakes, the material does not actually prepare you for the test or what you'll be doing in the field, customer service is very rude and disrespectful, there are projects and links that are giving error messages yes the page where you have to do you project is no longer in service and you cannot complete your course without it and it also wont let you continue when you reach out to customer service it takes weeks and months for them to respond, if you have a copy of you request to cancel letter and they didnt you have a good case for a lawsuit but unfortunately i did not make a copy of mine and really wish i kept track of everything they did to me because i would be suing for sure and worst of all they wait as long as they can before telling you that you owe them for previous programs so by the time you find out you've already switched multiple programs and you've got about $3000 plus in collections , i do not understand for the life of me how they are still in business they are very predatory on people in desperate situations and i want them shut down!

  Penn Foster

  Date: 12/18/2023

  Dear Ronicka B***** Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. At Penn Foster, we continue to develop new ways to expand and improve student satisfaction. However, if you are not satisfied or can no longer continue your studies, we offer a generous refund policy. If you cancel within the first 5 days of enrollment (for Penn Foster High School or Penn Foster Career School students) or first 6 days of enrollment (for Penn Foster College students) you will receive a full refund. After the first 5 or 6 days your refund amount will be based on: • Lessons completed • Tuition collected • Enrollment date Penn Foster College students must notify us in writing. All cancellation terms are outlined on the enrollment agreement and at the following link https://www.pennfoster.edu/admissions/policies/refund-policy. Penn Foster College has earned national accreditation. Accreditation is a public notification that an institution and a program meet the quality standards set forth by the accreditor. It means that Penn Foster schools and programs have been evaluated against a pre-determined set of criteria set forth by the accrediting body. Thank You Andrew K******* Sr Escalation Specialist

• Review fromShaston C

  Date: 12/13/2023

  Do not give them your information until you are ready to move forward. They called me every day until i called them back, i told them i would contact them when I was ready to move forward. They called more the following 2 days until I reiterated that i didnt want to be contacted. To no avail, i was receiving texts every day - which i replied STOP. they sent me emails-i unsubscribed, i still got more emails. Thinking its something i did on my end, i checked again, and it said i hadnt unsubscribed.... Okay. I unsubscribe and make sure there are no more buttons to press. I get another email from them the next day. Even for the price, this makes me no want to move forward with this institution. They seem extremely desperate for students. So much so they will harass anyone that shows a slight interest.

  Penn Foster

  Date: 12/19/2023

  Dear Shaston C****
  Thank you for taking the time to provide a review about Penn Foster.  We welcome all feedback and use each and every suggestion to improve our student’s experience.  We would like to add that each and every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. We ran a search for the email that you provided; however we could not locate you in our database. I will send you an email to connect with me as we would like to make sure all your contacts are removed from our system.  
  Thank You
  Andrew K*******
  Sr Escalation Specialist

• Review fromJack S

  Date: 11/09/2023

  The only thing Penn Foster can accomplish is processing a payment and giving a refund. It's really a terrible program and I wouldn't hire anyone that attends Penn Foster. Also, I wouldn't hang out with, or want to be related to anyone that attends Penn Foster.

  Penn Foster

  Date: 11/13/2023

  Dear Jack S., thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each suggestion to improve our student’s experience. We would like to add that every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. Any additional concerns you may have, you can reach out to me directly at [email protected]. Thank you, Laura C.

• Review fromJatiana P

  Date: 11/06/2023

  If I could give them a zero i would. This was the most horrible experience. I lost my mother and my uncle. Plus was homeless at one point in time. So school was not a priority at all for me to think about while mourning the loss of my mother especially then losing my uncle. I was finally able to start thinking about school again to pay my last $79 for my course in full but was told that I can't restart my classes, I have to re-enroll in the classes and also pay for the entire course all over again. The only thing she would be willing to do is give me a $250 voucher for $900 course. The person that responded to my re-enrollment email had no compassion what so ever and stated she will await to hear back from.me so she can close my account. Like how is this even fair. I only finished about 12% of my course before everything fell apart. I paid for this with my hard earned money and I still am left with nothing to show for. I can't even get my money back to go an do another course somewhere else.

  Penn Foster

  Date: 11/13/2023

  Dear Jatiana P., thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each suggestion to improve our student’s experience. We would like to add that every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. My deepest condolences goes out to your family and you during this time. All students are held to the terms of their enrollment agreement, the contract is a binding agreement, I apologize that the program was not completed within the timeframe. All students will have to follow the re-enrollment process. Thank you, Laura C.

• Review fromAMANDA V

  Date: 10/27/2023

  Horrible experience with NHA (National Healthcareer Association) 1. Think of cheating or whatever which im not) Waste of voucher/or money of this with them Scared and nervous and worried about this Can't put a review for NHA WASTE OF MONEY to go through Penn Foster eventhough I've my certifications for medical billing/coding and medical administrative assistant, but, I can't get certified or get a job especially with my speech impairment Waste of money ?? I don't think dont care Scared and nervous and worried about about this

  Penn Foster

  Date: 10/30/2023

  Dear Amanda V****** Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. We must ask you to reach out to the NHA directly to resolve all concerns you may have with them. You can reach them at * *** *** ****. Thank You Andrew K******* Sr Escalation Specialist

• Review fromJacqueline T

  Date: 09/24/2023

  Penn foster is an awesome online school! Thank you so much for always helping me when it was needed! ????

  Penn Foster

  Date: 09/25/2023

  Dear Jacqueline Torres Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We are glad to hear that you are enjoying your program. Please let us know if you would need any assistance going forward. Thank You Andrew K******* Sr Escalation Specialist

• Review fromRyan W

  Date: 08/30/2023

  When I first began the program I thought that this school sucked. I have since then changed my opinion and I think that this school is very professional and a great bargain.

  Penn Foster

  Date: 08/31/2023

  Dear Ryan W******* Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We are glad to hear that you enjoyed your program. Please keep us in mind for all future educational needs. Thank You Andrew K******* Sr Escalation Specialist