Reviews

This profile includes reviews for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
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  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

Review Details

• Review fromEthan E

  Date: 03/07/2023

  I was not made aware that this was a line of credit when signing up for this place, I lost my job and assumed that upon non payment I wouldn’t have access to my classes and that was that, I never finished the courses, never received my diploma from these people and yet now they want over a thousand dollars and have reported this to the credit bureaus, this place is a scam

  Penn Foster

  Date: 03/08/2023

  Dear Ethan E****** Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. We were unable to locate an account with the email address you provided. Per each enrollment agreement, students agree to make monthly payments if they choose not to pay in full at the time of enrollment. The enrollment agreement’s Late Payment section states that defaulted payments can result in suspension of the enrollment and require the student to pay the outstanding balance of the program price associated with the payment plan chosen. In addition, the student would be responsible for any collection costs, including legal fees, incurred by Penn Foster to collect amounts owed. Per the enrollment agreement, students need to submit a cancelation request to withdraw from the program. Cancelation terms can be located on the enrollment agreement and at ************************************************************. Thank You Andrew K******* Sr Escalation Specialist

• Review fromApril N.

  Date: 03/03/2023

  Penn Foster is a terrible school. I was working to the best of my ability and despite my best efforts, the teachers weren't satisfied. They constantly sent the work back for me to improve and then resubmit. They did this over and over again. So I dropped the program because I didn't want to constantly be held back. Once I dropped the program they said since I was over 50% done with the semester I owe over $1700. This is ridiculous.

  Penn Foster

  Date: 03/09/2023

  Dear April N*****, thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each suggestion to improve our student’s experience. We would like to add that every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. When assignments are returned, students can always reach out and schedule a call with an academic advocate or instructor to further assist with any questions. As per your enrollment agreement, all student’s are held to their agreed upon cancellation terms. If you have any additional questions, you can reach out to me directly at **************************. Thank you, Laura C****.

• Review fromJames M

  Date: 02/15/2023

  It's a scam I enrolled this year in a course couldn't log in to my student account make a log in I called them go the run around last person I spoke to said I had open account from 2022 I said no I never enrolled last year well it's your name both date and SSI number I never gave them my SSI number this school has two false address and steals people information when you Google them it comes up with address in Arizona and they clam they are in Pennsylvania they use false address BEWARE OF THEM THEY ARE SCAMMERS AND WILL STEAL YOUR INFORMATION INCLUDING SOCIAL SECURITY NUMBERS

  Penn Foster

  Date: 02/20/2023

  Dear James M******* Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. We would like to ensure you that all student information is protected. Penn Foster adheres to Family Educational Rights and Privacy Act regulations. We will contact you via email regarding our Enrollment Dispute policy. Penn Foster Career School and High School have earned both regional and national accreditation. Penn Foster College has earned national accreditation. Accreditation is a public notification that an institution and a program meet the quality standards set forth by the accreditor. It means that Penn Foster schools and programs have been evaluated against a pre-determined set of criteria set forth by the accrediting body. Thank You Andrew Kachurak Sr Escalation Specialist

• Review fromPatty L

  Date: 11/17/2022

  Penn Foster has been the school I go to since 2013, graduating from their high school program in 2014 & also their college program in 2022. During the courses I’ve taken, I’ve had no complaints with anything with this school — not even billing issues. If you pay your bill on time, you should be fine. It clearly states on the contract, you must pay in full once you start. I always have, which is why I’ve never had problems. I don’t know how cancellations work, because I’ve never had to do that. Penn Foster helped me gain the education I needed to complete, to feel worthy of myself. And I am a proud alumni.

  Penn Foster

  Date: 11/18/2022

  Dear Patricia L., Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We appreciate your kind words and your dedication to education. We wish you the best of luck and please keep us in mind for your future educational needs. Respectfully, Laura C**** Escalation Specialist

• Review fromvictoria o

  Date: 11/15/2022

  I took a years worth of credit hours for the Associate business management degree. I decided to not continue with this institution because there is no professor communication at all. Half of the online material can be googled. The only way to contact is a 1-800 number and you have no idea if you're actually talking to a licensed professional or the janitor. I tried to apply the transcripts to georgia highlands college for spring 2023, and THE TRANSCRIPTS WEREN'T REGIONALLY ACCREDITED!! So now I have to take a bunch of basic classes all over again. Absolutely do not recommend penn foster. You can go to the government student aid website and basically get a free ride through college(with pell grants) if you're a low income family.

  Penn Foster

  Date: 11/18/2022

  Dear Victoria O., thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each suggestion to improve our student’s experience. We would like to add that every student situation is different, and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. Penn Foster is accredited by the Distance Education Accrediting Commission (DEAC). The DEAC is listed by the U.S. Department of Education as a recognized accrediting agency and is recognized by the Council for Higher Education Accreditation (CHEA). Additional accreditation information can be found here: ********************************************** Also, if student’s wish to make an appointment with an academic advisor or instructor they can do so through a libcal link which can be found within the student portal. Thank you, Laura C****.

• Review fromCody C.

  Date: 11/02/2022

  My experience with Penn Foster College has been phenomenal. I am a student enrolled in the Bachelors of Science program in Business Management. Penn Foster put me in contact with their VA program and helped me to enroll with my post 9/11 VA benefits. I have had no issues with the school and the VA working together and all of my payments have come through on time. The classes have been up to date, well structured, and convenient for my schedule, as I am a working adult. Professors and administrative staff are available and accessible. I was able to directly transfer 21 existing credits that I have received from other schools in the past without any issue. I think Penn Foster is a great choice for students who are looking for a solid distance/online learning opportunity with a school that has been established and is well known.

  Penn Foster

  Date: 11/02/2022

  Dear Cody C*****, Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We appreciate your kind words and your dedication to education. We wish you the best of luck and please keep us in mind for your future educational needs. Warm Regards, Laura Carlo

• Review fromKaren T

  Date: 10/18/2022

  Penn Foster is a scam. I enrolled in a program; however, once discovering that my employer would not accept a certificate from a non-accredited institute, I contacted Penn Foster to withdraw. I was given a mailing address to send a withdrawal letter to. Fast forward eight months later, I have a $1,009 negative report on my credit report. I called to inquire, and a representative informed me that I only had six days to cancel the program. I was not told that from the CSR nearly one year ago. They claim that I have to pay them in order to remove the negative report from the credit bureaus. How is it my fault that the CSR did not tell me that the withdrawal period for not owing charges had passed? And how is it my fault that the USPS did not deliver the letter to Penn Foster? I asked the CSR if I could send an email to withdraw and I was told no, only a written statement mailed in would be accepted. PLEASE AVOID THIS PLACE IF POSSIBLE. Seek classes at a local community college.

  Penn Foster

  Date: 10/19/2022

  Dear Karen Trotter, Thank you for taking the time to provide a review about Penn Foster College. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different and we would like to treat them independently as Penn Foster College is devoted to the educational advancement and satisfaction of all our students. I was unable to locate any communication where you were advised that cancellation request would need to be physically mailed only. Our literature states that the request can be mailed or emailed. One location this can be located is on our Marketing Site at https://www.pennfoster.edu/admissions/policies/refund-policy. We do show that you followed the cancel procedure and emailed your cancel request in 2020 under a previous program and were advised on the grace period at that time as you were within the first 6 days at the time. All Penn Foster Accreditations, Licensing, and Recommendations information can be located at **********************************************. Thank You Andrew K*******

• Review fromE

  Date: 08/10/2022

  Penn Foster only continues to disappoint me and frustrate me. I am completing the veterinary technician program and it has only led to anxiety and frustration. They give you books, that after you pay for them, they aren't accessible after a certain amount of time. The directions are all super vague that are written and that are given to you from an actual person working at the school. No one can give you a direct answer, you end up giving yourself a head ache trying to get answers. For example, I called and asked for help about something and the only thing the person could say on the phone is, "Well, I am not sure there is anything I can do for you. I am not sure what to tell you." On top of that, there is no direct phone number for anybody or direct email. Every phone call or email you make, it goes to an email or phone number that multiple use. It takes them over 24 hrs to ever get back to you which in todays world with all the technology that there is, people should get back to you within 24 hours. it looks affordable, it is affordable, but what you should know is that you are paying for a library, for a set of books to teach yourself. There is NO direct teaching or help. If you have an externship in your studies, please re-think. All the information above, I can say goes for the externship and they say it takes a certain amount of time, but after you talk to other students you learn it is all a lie and very hard to finish in the time they give you. Not appropriate or worth your time for anyone that has a job or other responsibilities in life or for people who are hard working, educated, wanting to learn, and pro-active.

  Penn Foster

  Date: 08/14/2022

  Dear Elyse, Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We would like to add that each and every student situation is different and we would like to treat them independently as Penn Foster is devoted to the educational advancement and satisfaction of all our students. Depending on the ebook, access to the online version can have access limit’s Students are eligible to download the book to their vital source bookshelf to have unlimited access. Reviewing your account, I see that we ran into delays with reaching one of your site supervisors. Due to that delay, we provided a resolution in order to get you started while we wait for communication from the final site. We apologize for the overall timeframe as we normally provide a 1-3 week turnaround time regarding externship approval and placement. Currently we are slightly behind and appreciate the patience our students have provided. We will be reaching out to you in order to discuss your concerns directly. All information regarding the Veterinary Technician Associate degree can be located at *************************************************************************************. Thank You Andrew K*******

• Review fromT. B

  Date: 07/23/2022

  Great experience from Penn Foster Everything was seemless. My books came timely. The staff was very professional and very helpful I would attend this school again in the future for sure.

  Penn Foster

  Date: 07/28/2022

  Dear T.B****** ******, Thank you for taking the time to provide a review about Penn Foster. We welcome all feedback and use each and every suggestion to improve our student’s experience. We appreciate your kind words and your dedication to education. We wish you the best of luck in your endeavors and please keep us in mind for your future educational needs. Respectfully, Laura C**** Escalation Specialist

• Review fromArmanda J

  Date: 07/06/2022

  BBB I think you need to look into potentially closing this school down everyone is saying the same thing about this school no one’s lying. they put me in the mind state of Everest and everyone knows what happened with Everest. I should of checked the reviews before enrolling but I guarantee when I get done they won’t get a dollar out of me whether it’s on my credit report or not.