Reviews

Review Details

• Review fromSusan R

  Date: 09/25/2024

  I set up a new account to where I was moving to back in June *********************************************************************************************************************** recycling bins So our trash and recycling is together in a trash bag I called multiple times about the trash cans and recycling bin The young girl at the office is extremely rude and keeps making excuses due to lack of employees. Lack of employees is not my problem I want my trash bin and recycling bin as promised. When you have a business customer service is very important to have a successful business. I want this solved

• Review fromAudrey E

  Date: 10/26/2023

  We moved to a new address recently, canceled service at our old address and told them we had a bulk pick up at the old address. They asked what it was and were told 2 mattresses. After the pickup we got a bill for "extra bulk item" we called and told them we were never told about the extra charge. They were VERY rude and basically said so sad too bad! Furthermore they wanted us to transport our old container to the new address because they dont have any and have "no idea" when they are getting more.

  Cauler Containers, Inc.

  Date: 10/30/2023

  Good morning You were charged $10.00 for a second bulk item. You were aware only one bulk item per month is free. You have been told this in the past. The majority of the charge you received was for a large pile of extra trash that you did not inform us you would be putting out. We were not rude to you on the phone. You on the other hand were extremely condescending and rude and said you would not pay and just go to another hauler. Which you did....

• Review fromMike C

  Date: 10/22/2023

  Called a month before I moved to set up service at my new residence. 4 weeks after moving in I still had not recieved my trash can. I called to tell them not to bother as I had went to their competitor. They still tried to charge me a set up fee for a service I never recieved. The kicker was, they're shop is only 1/4 mile down the road.

  Cauler Containers, Inc.

  Date: 10/30/2023

  Good morning I would love to respond to this review but there is no account under this name.

• Review fromMICHAEL C

  Date: 08/21/2023

  Fantastic company and fabulous staff! It did take some time to get the toter but it is understandable since everyone is short staffed and lots of things are out of stock since covid.

• Review fromNannette L

  Date: 02/10/2023

  They say the trash ordered the trash containers but they are on back order. Indefinitely apparently. They charge you a "set up fee" of 30 dollars. I canceled after two weeks and they would not refund any money. The office people are rude.

• Review fromVirginia D

  Date: 10/12/2022

  I signed up for monthly pickup. As a single person I didn’t have a lot of trash. Their rules are not posted on their website. One pickup I had some old rusty chicken wire and other assorted items. For their convenience I put an extra can out to contain the odd items. I received a bill for extra. I didn’t request extra and had I known they were going to charge me extra I had other items I could have put out. The extra charge brought my monthly bill up to a level that equaled weekly pickup. Weekly pickup allowed an extra can once a week. I am making this report to challenge their arbitrary billing and arbitrary decision to charge me. I also want them to post their rules on their website so anyone can look and know immediately what is extra. I feel their charge, without letting me know, was predatory in nature and want to let them know how I feel. I called and argued it was not clear what their policy was. I feel they use this method to collect money from customers who have almost NO trash at all. I’m going to pay their EXTRA charge but am reporting this unfair billing practice so other victims may be forewarned of their underhanded rules! They had already increased their prices at the beginning of the year and it was a considerable amount, far exceeding simple inflation. These companies are passive aggressive in nature and your only recourse it to burn your trash. On another note they SAY they recycle but provide no recycle container even Though they SAY they have them! No recyclable items are ever recycled and this is probably breaking some state regulation. They operate a nefarious practice of bait and switch. They have abandoned their BIN at the end of my driveway, even after I called to say I could not protect it from vandalism or theft. They state it is their property although they just leave it on the side of the road. As far as a star rating, I feel they deserve ZERO stars but this form requires I leave a star rating!