Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the office 1/31/23 to get a pro-rated refund. I paid $94 for 3 months of trash removal service. My check was cashed on 1/24/23. I was told by the phone service representative and office manager that they do not give refunds. I asked to speak to the owner and was told “he doesn’t return calls” What kind of business is this? All I want is my money back!

  Business Response

  Date: 02/02/2023

  Good afternoon

      I personally spoke to *** on 1/31/23 after he yelled at my receptionist. He asked for a refund and I explained we do not offer refunds, it also states this on every bill that gets sent out. I repeatedly explained this to him. He than told me he wouldn't know that it states this on the bills because he has people who take care of that for him. Than he said he just received the statement 2 weeks ago (they were mailed out on 11/22/22 and were due by 12/31/22). His payment was late by almost a month but we did not charge him any late fees. After he demanded to speak to the owner I explained he is always out on a truck doing routes and is never in the office to return calls. I never said he does not do so just that he is never here to be able to do it. He than started to threaten us by saying if he does not receive a refund it will not end well for us, I told him he can take legal action if he would like and his reply was" oh I never said it would be legal". He stated several times that he was going to come to our office. So many times that we had to make a notice for our staff that if he does show up here we are to call the police for our safety. He was extremely rude and threatening the entire phone conversation. I was calm and kind the whole time. This is our policy. We have no way to know if someone is going to move in the middle of a quarter. If he just mailed his payment out 2 weeks ago I cannot imagine he did not know he was moving prior to that. If we would have been called prior to that we would have prorated his bill and he would have just needed to pay for that part of the quarter.