Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Digital Dream Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 351 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the robots on pre-order on June 2022 for Christmas. Received an email stating that they were going to start shipping pre-orders from June of 2020! Was sent an email showing that we needed to confirm the address for either the refund or the robots to now start shipping. Were given several ticket #s and order numbers and confirmations of emails and will be processing ASAP. Every time that I follow up on these, I get a new number and told that they are working on it. This is absolutely ridiculous and a total scam! Need monies refunded and simply want to wash my hands of the this whole ordeal. My children literally feel like they have been traumatized over this and can't understand why there are people in the world that would chose to be this way.

  • Initial Complaint

    Date:10/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Digital Dream Labs and they kept pushing back the delivery of the product but ensured that it would be delivered as soon as possible. it's been nearly 3 years and I finally asked them to refund my purchase, at which time they stopped responding to my emails.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription, however when I go to the website to cancel it gives me the 404 error and when I contacted them 2 weeks ago they sent an email back saying there was nothing they could do and then my subscription went through yet again.

  • Initial Complaint

    Date:10/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-ordered Butter Robot from Digital Dream Labs in 2020 and still have not received item I purchased. And this after numerous attempts to either get the product or get my money back. As this product is still not available, I would like my money back.

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally ordered the Cozmo 2.0 in May 2021 and have been getting nothing but excuses why there is a delay. Now I've requested a refund and not heard anything back. Don't want to wait anymore for the product, just give me my money back.

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well this company in 2020 promises a butter robot in early production for 147$ each I bought two thinking it was a good investment. Turns out it was just a scam. 3 years later no updates. No nothing

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I asked (via email) Digital Dream Labs Company to cancel our monthly subscriptions because I wasn’t able to access their web portal to cancel it myself. The company’s customer rep replied and mentioned that they are working on their web portal and we can cancel our subscription once it is fixed. After a few days, I checked and saw that the portal is still “down”, so I emailed them back and specifically said that I do not want to be charged again but never received a response from them. On September 20, 2023, my credit card was charged. Until today, that web portal is still down/inaccessible, and no response was received from this company. I am expecting another charge for October 2023 which I do not consent.

    I have read complaints after complaints with this company, and several have the same situation as mine, but they waited even longer to get their subscription cancelled to no avail and the reason this company provided is the same: they are working to resolve the issue with their web portal. It has been months and how can their “issue” still has not resolved? How can they keep charging monthly and collecting the money but cannot cancel the monthly subscriptions?

    Please investigate this company and help bring justice to all of us who are victims of this company’s fraudulent business. Thank you.

    Business Response

    Date: 08/14/2024

    Customers account does not have an active subscription with us
    Below are screenshots of our communication and account page

Digital Dream Labs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.