Reviews

Review Details

• Review fromRoselaine A

  Date: 03/05/2025

  Century helped me a lot, I owe money to different companies before I reached out to Century. And they taking care of everything for me, and now I don't owe these companies anymore. I am well pleased.
  

  Century Support Services, LLC

  Date: 03/06/2025

  Thank you so much for your kind words and for sharing your positive experience with Century. We're truly delighted to hear you're pleased with the results.We're glad we are able to assist you in navigating your debt challenges by successfully negotiating settlements with your creditors, on your behalf. We worked diligently to help you achieve favorable outcomes and guide you through the process, empowering you to take control of your financial future. It's through your commitment and partnership that you were able to achieve your goals.We're thrilled that you were able to resolve your outstanding debts (we are working on your final account now) and are moving forward with a fresh financial start. We wish you all the best!

• Review fromRonald B

  Date: 03/03/2025

  Never had a chance to thank all of your employees for doing what ever I ask it is always a great to get the answers to my question what ever it is thank you very much ??
  

  Century Support Services, LLC

  Date: 03/07/2025

  Thank you so much for taking the time to share your kind words. We're absolutely thrilled to hear about your experience! Knowing our team consistently provides you with the answers and support you need is what we strive for. We appreciate this partnership with you and are always here to help

• Review fromRusty D

  Date: 02/07/2025

  Century Support Services and Century *********** are both doing fantastic work to help folks get out of debt! I am humbled to be part of this program and it has given me relief and new tools to be successful in the future! Its one thing to take care of the debt, but its another to do the work that you need to personally to find why you were spending in that manner! And find the trigger points and to work on those!The program is very successful and in 11 months they have settled 40% of my debt! However, I have been contributing large amounts to make this happen! This is one thing that you must realize whatever you are giving them monthly, it has to accumulate enough for them to be able to make contracts with your creditors!My only recommendation would be that when Customers reach resolutions of their accounts, that have been settled through the Century Legal support, that the system would prompt information to be sent to the customer to remind them of the possibility a 1099C form and having to pay taxes on the forgiven amount!This is mentioned in the very beginning of the program, but since theres so much information, that you get in the very beginning, it would be nice to have a reminder to give you the assurance that youre still on track and you dont have that many surprises around the corner!Information such as the possibility of having to pay taxes on your forgiven amount and a 1099C form being sent to you before the tax season. Information that lets you know that once your debt is forgiven its forgiven, even though the creditors may be able to call you after its completely settled with that debt. Its just that the creditors can call you only a certain amount of times per day for so long! And lastly, to realize that you may need an accountant to do your taxes for the upcoming years that you are in the program.Its a fantastic program and customer service is tops! Thank you for all you folks do! I appreciate you ALL! God Bless!
  

  Century Support Services, LLC

  Date: 02/10/2025

  Thank you so much for your thoughtful feedback and kind words! We're thrilled to hear that Century Support Services and Century *********** have been able to provide you with the relief and tools needed to manage your debt and set you on a successful path moving forward.Your suggestions about the 1099-C form and the potential tax implications is incredibly valuable. We'll certainly take that into consideration to help ensure our clients are as informed and prepared as possible throughout the process. We understand that navigating these details can be overwhelming, and we aim to make the experience as smooth and transparent as possible. You may not have additional tax obligations on the forgiven debt (i.e. insolvency); however, that is certainly something to review with a tax professional who can guide you through your specific obligations. Its great to hear that the program is working well for ********** dedication to depositing additional into your program truly makes a difference in expediting success. Were committed to continuing our support, and your feedback helps us to grow and improve.Thank you again for your trust and for being part of the program.

• Review fromTawuana C

  Date: 02/06/2025

  Dear Better Business Bureau,I am writing to formally lodge a complaint against [Century Support Services, LLC ], regarding deceptive practices and the ongoing charges to my account despite receiving conflicting information about the status of my debt settlement.I began paying $222.04 per month to [Century Support Services, LLC] in 2022 as part of a debt settlement agreement. I was assured that these payments would go toward settlement fee and settling my debt. However, I was recently informed that my account was considered "non-active," despite my consistent payments. Even more troubling, I was told that I am still required to continue paying this amount for a "settlement fee," which I was previously told had already been paid in full.The company further informed me that I must wait until June for them to re-negotiate a new settlement, at which point I will be required to begin making payments on this new agreement. This seems completely unjust given that I have already been making regular payments toward a settlement that I was led to believe was concluded.I am extremely concerned that the company has been continuing to take my payments without providing clear or accurate information, and that I am now being asked to pay for something that I have already paid for under the original terms. The lack of transparency and the continued charging of my account without proper explanation is both frustrating and distressing.I am requesting that the Better Business Bureau intervene and assist me in resolving this matter, ensuring that the company stops charging me for fees I was led to believe were already settled and that I am not unfairly charged for a new settlement without proper justification.Thank you for your time and assistance in this matter.Sincerely,******* *******
  

  Century Support Services, LLC

  Date: 02/17/2025

  Ms. ******** we regret any gap in communication & misunderstanding regarding your program. Thank you for taking the time to review your concerns further with *****, a member of our Customer Advocate team. We are happy that *********** resolved your concerns and that you are reinstating your ********** ***** reviewed with you, Century successfully negotiated a favorable settlement on your *********** account in May 2023. This 53% settlement was structured to be paid over 48 months. At Century, we only earn a settlement fee after successfully negotiating a settlement on your behalf, you approving the settlement and the first payment is initiated to the creditor. While our fee was earned in full at that point, we voluntarily spread the fee collection over 32 months in order to allow you the opportunity to take advantage of that settlement *************** are correct that your monthly program deposit of $224.04 was being allocated toward your structured settlement and Centurys earned settlement fee. In June 2024, you reached out to inform us of financial difficulties that prevented you from making your contractual monthly deposits. As there were three months in which you werent able to deposit into your special purpose account, there were not enough funds available to continue initiating the payments toward your settlement agreement with ***********. Once you resumed consistent deposits, Century continued collecting the earned settlement fee and began working on renegotiating a new settlement with ***********.We look forward to supporting you on your journey to better financial health.

• Review fromHarry H

  Date: 02/05/2025

  He was very informing and very polite And help me a lot
  

  Century Support Services, LLC

  Date: 02/10/2025

  Thank you so much for your kind words! We're so glad to hear that you had a positive experience and that the team was able to assist you. We strive to be as helpful and polite as possible, and it's great to know that we were able to make a difference for you.

• Review fromJosé S

  Date: 01/28/2025

  I think you guys are doing very excellent job I love it I am very happy and Thank You Very Much., Keep doing it same way Please
  

  Century Support Services, LLC

  Date: 01/30/2025

  Thank you so much for your kind words! We're thrilled to hear that you're happy with our work. Your feedback means a lot to us, and we'll definitely continue doing our best to keep things going the same way. If there's anything else you need, feel free to reach out anytime!

• Review fromCarolyn M

  Date: 01/28/2025

  So far, everything is working very well. Only been with this a few months so time will tell.
  

  Century Support Services, LLC

  Date: 01/29/2025

  Thank you for your feedback! We're glad to hear that everything is going well so far. We completely understand that you're still early in your journey, and we're here to support you every step of the way. Please feel free to reach out if you have any questions or need assistance as things progress. We're excited to continue working together!

• Review fromRobert t

  Date: 01/25/2025

  ?? great service always helpful always respond in a timely manner.
  

  Century Support Services, LLC

  Date: 01/27/2025

  Thank you for your feedback, Mr. ******* We are pleased to hear that we are meeting your service expectations and that you are satisfied with our efforts. We look forward to continuing our successful partnership.

• Review fromCatherine O

  Date: 01/09/2025

  I have had great customer service every time I call . The only thing is everytime I ask how long this process takes I always get a different answer. If it's going to take a year or months please let us know up front. Otherwise thank you for your help in my debt consolidation.
  

  Century Support Services, LLC

  Date: 01/13/2025

  Thank you for giving us feedback regarding your recent experience with our team. Delivering Excellence is one of our core *********** are happy to hear that you agree. Congratulations on achieving your first settlement too! You were just about 2 weeks enrolled into the program when we successfully negotiated with one of your enrolled creditors. That is a fantastic start to your journey.We regret to hear there has been some confusion regarding process timeframes. According to your Debt Settlement Agreement (contract), your full program is estimated at 44 months. We present this contract to you for review, prior to your signature, so you can have the upfront chance (as you mentioned) to review the information. In terms of the structured settlement you are currently in with ***********, your last payment is this month and then that debt will be fully resolved. The funds you deposit monthly will start building in your reserves allowing our negotiation team to begin working with your other enrolled creditors. You are on a successful track! Keep staying the course with your consistent monthly deposits and let us know if you have additional questions.

• Review fromKristi B

  Date: 12/21/2024

  DO NOT JOIN THIS COMPANY!! I thought I did my research and came across a good company, and WISH I would have looked at BBB. The gentleman I spoke with in the beginning was so helpful & informative & answered all my questions, made me feel great about joining this company. I was very hesitant, and it took me a few days to finally commit. I thought I had covered all of my basis, but you don't know what you don't know unfortunately. Fast forward to 30 months later, I'm in a worse position than I was in, and my credit score is worse. I submitted around $20k of debts & was given about a $400/month payment to Century for 48-month long program. I was relieved and felt confident and comfortable with my decision until about 1 yr in, when all of my debts were being sent to creditors (which I was told would NOT happen, because it was one of my questions and concerns before joining, the *** told me "NO, that will not happen & don't worry because we will be in communication with ALL of these creditors and offering settlements") HAHAHA. I joined in June 2022, now in December 2024, ALLhave impacted my credit score, and I have been served 2 court summons, and currently my paycheck is being garnished for 8 payments. I have withdrawn 3 credit companies because I am paying them on my own! So NOT ONLY am I paying Century $400 a month, but I am also now paying $325 every paycheck, plus $25 every paycheck, plus I paid off another one about 6 months ago. Life is great. I would have been better off filing bankruptcy in June 2022, but I didn't because I wanted to pay my debts back that I incurred because it's the right thing to do, because I'm a good person. Anytime I call century they don't care or understand. I can't back out of the program because then I lose the "progress" I do have and I lose all the money I've given them. So far, I've paid them $11,079.90, they've paid off $4650 in debts including their settlement fee's... so where is the other $6430-ish dollars you ask?! Who knows.
  

  Century Support Services, LLC

  Date: 12/30/2024

  Thank you for sharing your feedback. Your experience is important to us, and we are committed to addressing your concerns. Our Senior Customer Advocate has been attempting to reach you to discuss your situation further.When you enrolled in the program, a customized plan was created to address your debts over an estimated 48-month period. This plan is designed based on our 20+ years of experience working with creditors to help you achieve the best possible outcomes. While each program is unique, progress depends on factors such as your monthly deposit amount, your balances per enrolled creditor and delinquency of a ******* date, weve successfully negotiated 7 settlements out of the 15 accounts you enrolled. 3 of those accounts are currently in an active structured settlements. Of the $11,107.90 deposited into your program, $8,213.00 has been initiated to your creditors as payments on your structured settlements, $2,412.50 has been collected toward Centurys earned settlement fees, and $428.40 has been collected by ********************************* (CFT) for their third-party account maintenance. All of these itemized transactions are visible to you via your CFT portal at ********************************************************************************************************** settlement fees are only earned after a settlement is successfully negotiated and accepted by both you and the creditor, ensuring transparency and value. In addition, its only collected once a payment is initiated to your creditor toward an active structured or lump-sum settlement. We remain committed to working with you and encourage you to connect with us directly to review your concerns and ensure the program continues to meet your goals.