Reviews

Review Details

• Review fromStanley S

  Date: 07/19/2022

  it seems every time i log on to century it gets better and better from settlements to extra help. i know where i stand and where i'm going. thank you very much.
  

  Century Support Services, LLC

  Date: 07/21/2022

  Thank you for your review! We're so happy to hear that you are able to access the information you need when you need it. That's so important to a successful program!
  

  Century Support Services, LLC

  Date: 07/21/2022

  Thank you for your review! We're so happy to hear that you are able to access the information you need when you need it. That's so important to a successful program!
  

  Century Support Services, LLC

  Date: 07/21/2022

  Thank you for your review! We're so happy to hear that you are able to access the information you need when you need it. That's so important to a successful program!
  

  Century Support Services, LLC

  Date: 07/21/2022

  Thank you for your review! We're so happy to hear that you are able to access the information you need when you need it. That's so important to a successful program!

• Review fromAmanda G

  Date: 07/18/2022

  Wow wished I read previous reviews about this company. DO NOT use Century for debt settlement or anything else for that matter!! If you cant find a better debt settlement program, which you can, you are better off just paying your balances on your own. I had multiple accounts in my profile for Century to work on and when I decided to just have them work on 1 account to settle, they wouldnt change my payment a month. They were dead set on making me pay the same balance a month, and if I canceled, I would be paying another fee. They are not flexible and only worry about getting more money out of you and getting the money as quickly as possible. What makes it worse, my credit score dropped several and means SEVERAL points because they take way too long to settle the accounts. I understand it can take time to lower balances, but this is ridiculous. It will hurt you more in the long run for being with this company and you will pay more in the end just to cover a so-called lower balance fee and their legal teams fees. I have done my research and there are much better companies out there that charge way less a month for multiple accounts (almost 70% less) and will work with you on splitting up payments if needed! Again, DO NOT use this company to settle your debt, youll get yourself into a bigger hole.
  

  Century Support Services, LLC

  Date: 07/26/2022

  ******************,Thank you for taking the time to share your experience with your program. We see you were able to speak with *****, your Senior Customer Advocate, to review the concerns mentioned in your review.You mention that consumers are better off paying your balances on your own and we would like to address that comment because we work with financially distressed consumers that are experiencing hardships. Too often those hardships create a cycle where the client is no longer able to keep up with even the minimum monthly payments to their creditors and are seeking a debt relief option that is an alternative to bankruptcy. We work with our client to create a customized plan that meets their program goals over an estimated time.Our mission is to help you resolve your debt in the shortest time possible and save you as much money as possible by negotiating favorable settlements on the balance owed. You are correct that on any program where debt settlement and negotiation are the basis of resolving your unsecured debt, that successful programs will need your accounts to become past due. We negotiate on your delinquent debt for less than the balance owed. The monthly amount you deposit is used to negotiate those favorable settlements so any modification to your deposit schedule has an impact on the success of your customized program & the time it takes to resolve your debts. As experts in debt relief, we do work diligently to help clients make healthy financial choices and to Stay The Course on their outlined program. As your trusted advisor, we want to help you build healthy routines and overcome the path that lead you to needing debt relief in the first place. Century does not earn a fee until we prove our value to you and we do that by negotiating with your creditor. Once we achieve a settlement, you authorize it & a payment has been initiated to you creditor, then we have earned our fee. We successfully negotiated a 50% settlement on one of your accounts during your first 30 days on the program. This settlement provided you with a realized saving of $1,746.00. We were excited for you to experience that kind of value on your first month in the program. Although our full fee was earned, we agreed to collect it over installments. While this delays Century collecting what we earned, we did that so you could take advantage of that early settlement opportunity. There is no fee for cancellation. Upon cancellation, your special purpose account funds are returned to you less any outstanding earned settlement fees.Researching the reputation of a company that you wish to partner with is important. We are proud to have an A+ rating with the BBB and excited to be named a Best *********************** by Forbes Advisor for the 2nd year in a row. Being a partner with you on this journey is not a job we take lightly & we regret that we were unable to meet your expectations. We appreciate you taking the time to give us your feedback.https://www.centuryss.com/news/.

• Review fromJimmy P.

  Date: 07/11/2022

  I would tell anyone stay away from this company it is nothing but a big scam I am on Social Security disability and barely getting around no food in my household whatsoever and they could care less stay away from these people please stay away from these people I would give this company F. They do not care for their customers what so ever all they are there for is the 25% fee They lie basically every time they speak I agreed to a settlement the next day I got a text and it told me that their fee has changed instead of paying over 10 months it went to five months thats not what I agreed to in the settlement plan but when I called to explain they told me they had the right to change the agreement thats baloney. I went to advise an attorney and he told me to get out of it so I went to the bank and canceled my bank draft I had $410 in my account special account for them they said theyre taking it out for their earned settlement money which they said I still owe them money for selling the account that is now Null and void. Who do these people think they are The only thing I can say to Century is will see you in. and we going to see what the will say about your company *****. P
  

  Century Support Services, LLC

  Date: 07/19/2022

  We appreciate you taking the time to share your concerns. Your feedback is important to us. Our records indicate that you spoke with your Senior Customer Advocate, *****, to address the comments mentioned in your review. As ***** explained, there is full disclosure regarding Centurys earned settlement fees. Prior to enrolling in your program, you are presented with a Debt Settlement Agreement which outlines the terms of the program and services including the cost of the service. The fees outlined on your contract never change in amount. Century does not earn a settlement fee until we do the work for our clients. This is how we show our value. When we successfully negotiate a settlement on our clients behalf, they accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. While our fee is earned in full, to show value we often spread the collection of the earned fees into a term to allow a client to take advantage of the settlement opportunity. Our mission is to help you resolve your debt in the shortest time possible and save you as much money as possible by negotiating favorable settlements on the balances owed. We work with financially distressed consumers that are experiencing hardships that are creating a cycle where they are not able to keep up with the minimum monthly payments to their creditors. Century was able to successfully negotiate favorable settlements on two of your enrolled debts providing a realized savings of $1,825.00 . A 10 months into your program, this is amazing success on this journey, to date. We appreciate you giving ***** the opportunity to address your concerns. We are regret to hear that you are not completely satisfied with your Century experience. We wish you the best in your future endeavors

• Review fromSteve R

  Date: 06/16/2022

  They did an awesome job for me and I would def refer them to family and friends