Reviews

This profile includes reviews for RV Value Mart Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RV Value Mart Inc

  3152 Lebanon Rd Manheim, PA 17545-8718

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  RV Value Mart Inc

  647 E 28th Division Hwy Lititz, PA 17543-9765

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  RV Value Mart Inc

  7514 Beth Bath Pike Bath, PA 18014-8967

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  RV Value Mart Inc

  2718 Willow Street Pike N Willow Street, PA 17584-9505

Review Details

• Review fromHeather P

  Date: 05/10/2025

  I brought a 2014 camper as is. Tried to get ahold of sales person never got an answer from him on questions I had. Had to wait a week to pick up camper. When we went there the electric hitch was not working. It worked when we put the deposit down. They refused to help the service team was nasty because we bought camper as is. They had left all the lights on in the camper running the battery dead and would do anything about it.

• Review fromStephanie S

  Date: 03/18/2025

  I dropped my camper off on 11/30/24 and was told by operations manager, *** ******, that it would only be 2 weeks. It wasnt until 1/16/25 that they finally called me. *** *****, service advisor, told me the issue with our black tank(missing a bracket from the manufacturer) would not be covered bc we traveled with liquid in our black tank and the piece of trim that was pulling apart was from water damage. I explained to him that we dont have any leaks inside the camper and we never travel with anything in the black tank. He disagreed with me and said that the tank was pretty much darn near full to the bottom of the toilet. I asked if they have pictures of this and he told me they dont need pictures of such things. I asked if my extended warranty would cover and he said he doesnt have time to go over that and he would email me. The only thing he offered to me was a seal tech test that would cost me $500 to check for leaks. I said no. The following week, I still had not heard anything until Friday when *** ******, operations manager, called and offered a thermal camera testing for leaks to which I agreed. The following week I got a call on Friday 1/31/25 from *** ****** that he wanted us to meet with a ******* to go over some options for the trim and I told him if it isnt covered I did not want to pay for it. FYI, still no information on my extended warranty, asked 4 times. *** said he would call me early next week. I never heard from *** ****** until 3/7/25. No valid reason was given except he was out and thought someone else was going to call me. He started going over the financials and the bill was $1300 and he said he was going to take care of the cost and I could pick my camper up. All might have been ok until I read over my warranty information and all the repairs were covered under my extended warranty. Its pretty unethical for a company to say they are taking care of the cost themselves when in actuality they bulled my extended warranty.

• Review fromScot R

  Date: 02/27/2025

  Buyer beware!!!! Went to PGH RV show in Jan 2025. RVValuemart is where we found RV they seemed to really want to work with us and even found something not at the show that possibly could work for us due to the trade having a carry over. Was told had to put $1,000 down to try for financing. We were hesitant but reassured we would get back if decided not to take deal. Thought about it for a week and went back down to try. After our credit taking at least 15 hits and lowering our score a lot, Ended up we decided not in our budget so declined deal. Asked for deposit back and told deposit was Non-refundable and they even sent a paper with out signature and a stamped statement stating so. I can guarantee you when we signed it was not on there nor did we receive a copy all we received was a receipt for deposit. So it's our word against theirs and we're out a grand. They were all so helpful until we decided not to do deal and between many emails and NO return phone calls after we declined they mention the last email about nonrefundable and a copy of signed paper. So convenient for them. Definitely can't afford to be out that much money but not given the option to do less. Never had these issues with other RV dealers. Just want to warn anyone out there about the shady way they run their business and to make sure you get all copies and everything in writing. Of note we have good credit just did not want to double our payment in the end. Plus insurance was going to be more than we wanted and they told us since they gave us a referral for a broker we broke our deal as well. They have no right to tell us what we can afford. Not sure how they can stay in business with these practices. We dealt with ****** **** ************** Buyer beware !!!!!!!

• Review fromJolan M

  Date: 10/07/2024

  Great service with parts and service. i really appreciate them.

  RV Value Mart Inc

  Date: 10/08/2024

  Thank you much for doing business with RV Value Mart. Looking forward to working with you in the future!

• Review fromJenny M

  Date: 07/31/2024

  Love our camper. NOT THE SERVICE. Ordered new trailer from Harrisburg RV Show in February and told it will arrive mid-to-end-****** We had a trip scheduled mid-May and thought nothing of it until it didn't arrive. In the attempt to get updated timelines (because things happen), we could not get anyone to return emails or phone calls. ****** finally arrived mid-May (we missed our trip) only for it to be wrong and missing features that were custom ordered (both the manufacturer and RV Value Mart missed the mistakes). We agreed to take the camper while they ordered the missing parts and then schedule for the updates to be made which would take a few days. When the parts "arrived," they picked up on agreed date for "a few days of work." We are now at the end of Week 3 of them having them camper and they just now ordered additional missing pieces, being sent to them via freight - a long time - with no timeline for when it will be done. All this while we are paying for a seasonal site that we're unable to use. No compensation. No attempt to make it right for our losses. And still like pulling teeth to get updates. Will NEVER recommend RV Value Mart. Go somewhere else. Once they make a sale, they are done with you.

  RV Value Mart Inc

  Date: 08/05/2024

  We are very sorry that you are unhappy with RV Value Mart. We are working on getting this fixed as fast as we can. When the fireplace arrived we all thought it would be a quick and easy fix but after it did not fit in the hole what not the same size we are waiting for additional parts. We do have this TOP PRIORITY and can assure you that it will be done as soon as the parts arrive! When we can see the parts are coming we will also communicate that with you!

• Review fromMike J

  Date: 07/24/2024

  They were fine until they made the sale then they would not return any phone calls it took over 2 1/2 months to get our license plate for the ** I will never do any business with them also I strongly recommend that you shop elsewhere not one person in the ********* store are professional with the way they treat their customers STAY AWAY

  RV Value Mart Inc

  Date: 08/05/2024

  Thank You for your trailer purchase on May 18. We do realize it took alittle longer than normal till we got the paperwork back from ********** DMV etc. It also was the last straw when **** lost the overnight delivery with the tag that was coming to your house.( I believe we provided you the tracking info for this). Our goal is to always have you the tag before your temp tag expires within 2 months of the sale. Sorry it was a few days past the 2 months. Some of these delays were out of our control.

• Review fromJulie S

  Date: 05/17/2024

  Initially, I was apprehensive about buying a camper from RV Value Mart, influenced by negative reviews. However, we encountered a camper that piqued our interest, and we decided to take a chance. Regrettably, this decision proved to be a significant error. We collected our camper on Tuesday, May 14th, and conducted a walkthrough. We promptly transported the camper to our usual campground, refraining from setting up due to the rain. We leveled the camper, transferred our belongings from our old camper, and departed. On Wednesday afternoon, I came back to start getting everything hooked up. Everything seemed to be going smoothly. However, I noticed water on the camper's floor by Thursday afternoon. I pulled the access panel and found water under the bathroom area of our Fifth Wheel. I emailed and called the salesperson, but I received no response. Thats how long we had our camper. Also, they inspected the camper for us per PA regulations. This is for safety purposes, I would love to know how it passed a Safety Inspection with a bubble in a tire! So here we sit with an RV that has a water leak from somewhere and a tire that needs to be replaced. All within two days of our purchase! I should have known it was a mistake after our day of looking at the camper and signing the paperwork. We sat down with *****, our sales guy, who gave us a speech about how he was a traveling salesperson for the company and would go from store to store. It was a Saturday, and he said he was heading out the next day to return to ** but would be back Thursday. He got us to sign the paperwork, but I caught him in a lie. Luckily for me, I recorded our conversation. He told the sales manager, or whoever he was on the phone with, that I was trying to get them to throw in a Fifth Wheel hitch for free, but that was a lie. ***** was the one who suggested it to us. I tried to call him on Monday, only to be told by **** that ***** was contracted and would not be returning to the dealership.

  RV Value Mart Inc

  Date: 08/05/2024

  ***** and **** Thank You for purchasing your used 2021 Artic Wolf Suite from **. While the unit was sold as is we always do our best to make sure our customers get plenty of time to do an inspection prior to signing the paperwork. We want our customers to be happy when purchasing from us! Please reach out to our service shop at ************ if you still need assistance.

• Review fromMichael D

  Date: 05/06/2024

  Terrible customer service and shady sales. Warranty work was done incorrectly and stopped answering phone or returning calls. All was done in a very friendly & patient manner.

  RV Value Mart Inc

  Date: 08/05/2024

  ******* I am sorry that you did not have excellent service! If you still need help please reach out to our senior Service Manager ***************************** ************

• Review fromDeanna H

  Date: 10/03/2023

  Customer Satisfaction needs improving at RV Value Mart. When you buy a used camper from RV Value Mart, they are sold as-is and we purchased a used 2016 from the Manheim location August 2023. We were told the camper would be cleaned, but after it was delivered we we had to clean mice droppings in several areas of the camper. As we were cleaning our camper the day of delivery, we found a loose panel in a corner of the main bumpout. Further investigation, we uncovered the issue, everything soaked in the wall and ceiling, and we had to gut it all...wall and ceiling panels, insulation, wood framing, carpet, and floor, all soaked and black with mold. After ruminating for a few days on what to do with our new purchase, we contacted RV Value Mart and sent photos of the disaster we found ourselves in. We know the purchase was as-is, but with the extensive damage, and the fact we paid "full price" for a camper that was NOT a fixer-upper, we feel RV Value Mart could contribute to the repair in some way. But the owners have decided they owe us nothing!
  I dont normally write reviews, but felt our story may help someone else. And RV Value Mart owners should stand behind what they sell, Especially since they boast on their website how they sell "only the best new and used campers", and their "goal is to help their customers achieve an enjoyable RV experience".
  Nevertheless, I would suggest buying elsewhere, or look over your potential purchase extensively because it is obvious they could care less about customers enjoying their RV buying experience. Once they get your money, they are done with you. We are not happy campers and our experience with RV Value Mart hasn't been enjoyable!
  *Forced to leave 1 star, ugh!

  RV Value Mart Inc

  Date: 08/05/2024

  ******, Thank You for purchasing from RV Value Mart. You are correct we do sell alot of our used as is. That all being said it is our intention to sell at full discloser. Sometimes when we are buying trades in etc we are not told the full story from the previous customer. Maybe they dont even know there is an underlying problem. If you need some paneling etc I do have some at the **** location if you stop around we will look around if anything matches up and trim pieces etc. I would be happy to offer these at no cost if its an item I have in stock.

• Review fromJodi C

  Date: 05/31/2023

  I cannot say enough great things about the service department at the Willow Street location. We were packed up and ready to go camping and our key would not open the door when we got to the storage facility. There is no other way to get into the camper like some campers. It was 3:15pm on Friday of Memorial Day weekend, and we were in York. We called the service dept at Willow Street because we bought the camper from RV Value Mart at the end of last year. They told us to drive there right away and they’d try and open it with their master key. It took us an hour to get there with the holiday traffic and we thought our whole camping trip was going to be over before it started. When we got there, the service guy “Dave” discovered that the master key would not work because it wasn’t the deadbolt that wasn’t working, it was the actual door lock. Several other service guys came out to help. They knew within 15 minutes that the mechanism inside the lock was broken. We thought we’d have to leave it there and go home because they were closing for the holiday weekend. But, to our surprise they replaced the whole lock within 30 minutes and had us on our way. I cannot tell you how much we appreciated this level of support and service. That just isn’t given by anyone anywhere anymore and we instantly became lifelong dedicated RV Value Mart customers in that instant. We will never go anywhere else! The service dept at the Willow Street location of RV Value Mart are my hero’s!!

  RV Value Mart Inc

  Date: 08/05/2024

  Thank You very much for your Review and praise. We always strive to give the best customer service!!!!

  RV Value Mart Inc

  Date: 10/08/2024

  We are excited that we were able to assist you in getting your trailer repaired. Looking forward to working with you in the future