Reviews

Review Details

• Review fromJanet C.

  Date: 02/02/2023

  SAS has been a great addition to our practice. The app is easy to access allowing our office staff to quickly respond to patient issues. My recent experience with Gabe in customer service was outstanding! He was able to help me resolve two completely different questions with his vast knowledge of the website. Thank you Gabe for making these changes to our office answering service to help our patients.

• Review fromMisty H

  Date: 01/31/2023

  The website is awesome and love the phone app!!! Amazing customer service!!

• Review fromCathleen H

  Date: 01/25/2023

  Fantastic customer service as a customer of SAS. I know that any of my customers that call in and get the answering service will be in great hands and treated with respect. They are great to work with and a huge asset to our business.

• Review fromEric S

  Date: 01/16/2023

  Horrible company to use for your businesses first contact. We are a small serviced based business. We used them for three or four months and monitored each call. I would have to say %60 of the time a call was acceptable %40 was not. We had multiple call takers say the wrong business name, not take required info, Long silent pauses during calls and other unprofessional incidents. Each time we contacted SAS for a refund, Each time they did not take any responsibility and blamed us, suggested we update our script or add another feature they offer. We continued this until they refused to refund us for horrible call takers. We also requested to talk to management and got transferred to another call taker. They refused to let us talk to management.

• Review fromJim H

  Date: 01/10/2023

  SAS has been a great asset to answering our calls afterhours, on holidays, when the office manager is out to lunch and even when the phone lines are down. Would highly recommend. They provide A+ service.

• Review fromJohn D

  Date: 12/30/2022

  SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

• Review fromTugba D

  Date: 12/21/2022

  I discovered SAS couple years ago when I was unhappy working with another answering service company. I talked to many answering service companies until then. They were either too expensive or they were not well established. When I called SAS, they took time to understand my needs and were quick to setup my account with my custom questions. Their pricing plans are very reasonable. All calls are tracked and reps who are answering the calls are very professional. After working with SAS about a year, I had to take a break for family reasons. Couple months ago, I resumed my business and called SAS right back! I am a returning customer and very pleased with them. I was up and running in one day and my calls were getting answered. Beside their professionalism, they have a great call tracking system. It is easy to navigate, easy to customize and it even integrates with 3rd party applications which I love using it! I recommend SAS to anyone who is looking for a professional, knowledgeable, friendly, and effective answering service company. I want SAS to be the #1 answering service company because they deserve it!

• Review fromKathy S

  Date: 12/07/2022

  SAS has been super to work with. Everytime I need assistance they are quick to help. The call center has been extremely helpful to our business so we don't miss those important calls after hours.

• Review fromAlina M

  Date: 11/23/2022

  S.A.S is a great service with wonderful agents. Courteous, reliable, diligent and attentive. Wouldn't trust anyone else with my calls.

• Review fromMisty H

  Date: 11/23/2022

  Customer service is amazing!! The whole system is easy to use and love the app!!