Reviews

Review Details

• Review fromrobert e

  Date: 07/18/2023

  Happy I made the switch. Great service for a very good price-

• Review fromAmanda A

  Date: 07/12/2023

  I was looking for a local call-answering service to help our small business agency with after-hours calls, and stumbled across SAS in a Google search. I scheduled a demo consultation and was impressed with what I heard and saw, so I quickly agreed to a risk-free trial. They built a call script for me, but because of how hands-on I am, I went into the admin portal and edited it quite a bit to fit what I was envisioning. They provided me with help all along the way to make sure I was understanding what to do. We've now had SAS implemented for almost 4 months now, and I am continually impressed with the courteousness of the operators, the ease of getting my questions answered, and the flexibility that the SAS admin portal gives me. Any issues I've encountered have been easily addressed by tweaking the call scripts to make sure the operators know what to say. It has taken such a load off of us to know that our clients who call after-hours are being given correct information by a friendly live representative. I also love that our account rep Mollie checks in with me here and there to make sure I'm up-to-date on all the features in the portal. It feels rare to find a company that truly is a partner in business, but SAS is one of those rare finds.

• Review fromSarah S

  Date: 07/07/2023

  Best app and customer service on point! My questions and concerns are always answered in a matter of minutes

• Review fromAnthony T

  Date: 07/06/2023

  We have used Specialty Answering Service for a long time. Every time I need assistance, whether it's an update to my account or asking for help with calls received, I'm always struck by how responsive and helpful SAS is. The customer service is CONSISTENTLY OUTSTANDING. Much appreciated, SAS!

• Review fromAmin R

  Date: 06/29/2023

  A very pleasant and helpful company to work with. They reviewed the calls and helped us refine the script to be more effective.

• Review fromTasha W

  Date: 06/28/2023

  5 Stars ++++++ This is absolutely the best Answering Service hands down! Great customer service. Representatives are very patient and help you write scripts, create content and provide amazing guidance to allow your company to grow. They have LIVE representatives that answer calls, take message, schedule appointments and even call callers back that hang-up! Kaila, hand's down, is the best! She exemplifies professionalism and class. Please choose them for your answering service needs for your company. Respectfully Submitted, Tasha L. Williams Executive Director Innovative Therapeutic Solutions, LLC

• Review fromERIC F

  Date: 06/08/2023

  have been using SAS specialty answering service for almost 10 years. we are a specialty doctors orthopedic office. We recommend them !!

• Review fromLaura B

  Date: 05/08/2023

  The service has been great. I would recommend to others.

• Review fromMolly V

  Date: 04/28/2023

  We have been extremely satisfied with the answering service. They are very prompt. Highly recommend!

• Review fromRandy A

  Date: 04/19/2023

  SAS was very responsive in fulfilling our request to change the call recording parameters, and also in setting up our call answering script for us in the beginning before we knew how to do it ourselves.