Reviews

Review Details

• Review fromEric V

  Date: 01/11/2023

  This vehicle warranty company uses deceptive sales practices to sell you their extended warranty coverage. I purchased a policy from them for my BMW and cancelled it within the first 2 months after they denied coverage for electrical repairs. They kept almost 20% of my $3,300 payment and pro-rated a refund even though they never paid for any repairs!
  I would not do business with them again and encourage others NOT to purchase any of their extended warranties.

• Review fromJosh

  Date: 12/20/2022

  This is one of the worst companies. I had bought a warranty for a newer car that was well maintained. Because I commute and put a lot of miles on my car the factory warranty was up in a few years. Shortly after the factory warranty expired I started experiencing transmissions issues. My cars are always maintained perfectly. I don’t have the time to be without a car or stuck on the road. Concord dragged there feet for months and eventually denied my claim because they thought it was covered under the factory warranty. It was not and they are incorrect. By this time, I am driving around a car that the transmission could fail at any time. Finally, I gave them the option to refund my premium of pay for the transmission. I didn’t not have time for them to drag their feet anymore. It took over 6 weeks to finally receive my money. My thought, as others have said is they make it so annoying to get paid that you eventually stop. And because all repairs must be approved before they will pay they are hoping you get your car fixed out of desperation.
  Also, they are really good at answering when they are selling you a policy but rarely will answer or call back when it’s a claim. The claims adjusters actually have no direct lines so everything is through email.
  List of employees that dropped the ball and never called back.
  -Joseph (looks like he reviewed the company)
  -Hector ( same thing)
  -Marc
  Mike S******( upper management)
  Alex Brenner (adjuster)
  The timeline from submitted claim to finally receiving my initial money back was almost 4 months and probably 20 phone calls.

• Review fromDenise G.

  Date: 12/08/2022

  This is a fraudulent company as they sold us a warranty the man that helped us name Jean Harris Told me this was like a brand new car bumped a bumper warranty where his exact words so I bought a policy of $3000 a year later we're having problems with our truck 1st a gasket and then all the injectors it says right on our policy injectors are covered they are not so we're out over 10 grand of our own money and I'm trying to get our money back stay away from this company the warranty is c***

• Review fromRod J

  Date: 10/20/2022

  I have been a customer of Concord Auto Protect for a few years now. I purchased the warranty plan for peace of mind for my car because I know repairs can be expensive. I would recommend Concord for anyone looking for a warranty company. Because they are very clear on what is and is not covered by the warranty, they don’t try to hide anything from you. I love the honesty I have gotten from them so far.

• Review fromDennis W

  Date: 10/19/2022

  Took my money. I filed a claim nothing but excuses or no response. I am a disabled veteran. Keep clear of this company.

• Review fromJarod B

  Date: 09/28/2022

  Signed up with this company recently to extend my vehicle warranty. While still within the 30 cancelation window, I reviewed the contract that outlines the coverages (which you don't get until sign up) and determined this plan isn't right for me. The coverage is very vague and leaves room for them to deny any repair. I have called 5 times to cancel and have not been given any confirmation of receipt of my cancellation notice via phone. They just say someone will contact me in 1 to 2 hours to finalize and I never receive a call. Stay away from companies that have advertised cancellation policies but try at all costs to avert that very endeavor.

• Review fromAhmed A

  Date: 09/12/2022

  simply they catch you in the fine print, that's why they aren't in the top car extended warranty companies. When they want to sell you the policy , you will find 100 phone calls, when you have a claim you can hardly find someone to talk to you. First of all, you have to read the contract very well as you will be surprised with the number of things that they don't cover and the number of things that it's not mentioned and they will tell you later it's not covered. I had an issue with my Mercedes-Benz ML350, with three injectors as the service report says "Abnormal readings", they decided to fix one and ignore the others and their adjuster told me that it's not necessary and the dealership exaggerates things. three months later the other two failed completely resulting in a repair invoice of $4000, and when I am back to them they declined the repair, claiming that I should have fixed the other injectors, the ones that they decline to repair claiming they were not necessary, so why should I repair it if you guys declined it? ,... no answer, no one to talk to .... and when I insisted they said they will pay $250 as a courtesy !!!!!.