Reviews

This profile includes reviews for Pendleton Woolen Mills, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pendleton Woolen Mills, Inc. has 13 locations, listed below.

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  Pendleton Woolen Mills, Inc.

  220 NW Broadway Portland, OR 97209-3509

• 

  Pendleton Woolen Mills, Inc.

  441 Daniels St Raleigh, NC 27605-1314

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  Pendleton Woolen Mills, Inc.

  8155 S Virginia St STE A600 Reno, NV 89511-8987

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  Pendleton Wollen Mills (Kenilworth #72)

  878 Kenilworth Drive Towson, MD 21204

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  Pendleton Woolen Mills, Inc.

  PO Box 3030 Portland, OR 97208-3030

Review Details

• Review fromNorma S

  Date: 11/14/2024

  11/9/24, ********, ** store. My family including my nephew who is autistic stopped at this store. We wanted to get my nephew a shirt for his birthday. His response to the clerk regarding his size must not have been to her liking. Due to his autism, his responses are direct without any emotion. As a result the 2 clerks started looking at each other and chuckling and kept looking over at him. We left the store but quickly reentered so my nephew could buy a shirt. Both clerks stood by the counter and never approached. When I went to pay for the shirt, they both had smirks, and kept chuckling. I didn't address their lack of empathy, understanding and poor customer service because I didn't want to ruin my nephew's birthday. I have since reached out to corporate office only to have my message given to the manager at the **************. Since I don't have the name of 1 of the clerks I am reluctant to speak to this manager...she could be one of the clerks. I can't address this matter in person since I live 3 hours away. It is very disheartening to have received such poor customer service at a business that has been in existence for a long time. I will never shop at another Pendleton store or buy online. I hope they provide better customer service training to their employees. As for the 2 ignorant and immature clerks, I hope they never work in a career that deals with people or at the very least they develop empathy and compassion for people. If I could I wouldn't give this store any stars.

  Pendleton Woolen Mills, Inc.

  Date: 11/15/2024

  Hello *****,

  Thank you for reaching out and sharing your experience. The Store Manager that has attempted to reach out to you is not the clerk in question. We would like to speak with you further about this situation. Could you be so kind and return the Store Manager's phone call at your convenience? If you prefer for us to call you, please let us know a good day and time.

  Best,

  ****

• Review fromNick W

  Date: 07/22/2024

  I tried to buy a shirt from a SALE email that was clearly marked down from $120 to $64.99 on their website. When you click to purchase the shirt, the price reverted back to full-price. When I called customer service, they acknowledged the problem, but refused to honor the sale price or do anything about it. They blamed their website designer. I recently had a quality issue with a quilt set we purchased and the customer service was also unhelpful. I thought it was a fluke, but now I see it is how they operate unfortunately. I've purchased a lot from Pendleton over the years, so this is truly disappointing.

  Pendleton Woolen Mills, Inc.

  Date: 07/23/2024

  Hello **************,

  Thank you for your review. We apologize for the confusion this item has caused. The color (blue) of the shirt you attempted to purchase was not on sale. The green color of the shirt was on sale. We will gladly honor the price for any item that you were able to put in your shopping cart. 

  Thank you,

  ****

• Review fromJeffrey G

  Date: 07/12/2024

  Today I tried to make an online purchase and the site wouldn't take my payment issue. I tried multiple times and made sure all my information was accurate and current. The site still failed to accept my payment attempt. I have plenty of money on both cards I tried. I then used the chat option, and was instructed to call customer service. I called customer service and they told me that I can't try to purchase the items again until 24 hours transpires. They didn't seem to care that my money and information were not the problem, and the problem was with the management of their. Site. For such an old company Pendleton has a lot to work on. Good products, but a poorly engineered site, or lackluster accounting seems to be a problem.

  Pendleton Woolen Mills, Inc.

  Date: 07/15/2024

  Hello **************,

  Thank you for taking the time to submit this review. I apologize for the error. We will be contacting you this morning to assist. We would also like to offer you a 25% off coupon. We will give you that code when we call.

  Best,

  ****

• Review fromStephanie B

  Date: 06/23/2024

  I wont be buying from Pendleton again. The online service was horrible, the products that were shipped were cheaply made (from *****), and perhaps most importantly, the customer service reps I spoke to were horrible. Yuck, Pendleton, yuck (and not in a laughable way)

  Pendleton Woolen Mills, Inc.

  Date: 06/24/2024

  Thank you for your feedback. We apologize that you did not have a good experience with Pendleton and your last purchase. We would like to offer a 25% off coupon for your next purchase. Coupon code 24CS-H5A7-TUHG-D9YW-C9GR. Again, we apologize. **************

• Review fromCindi M

  Date: 12/20/2023

  I am really disappointed in Pendleton's customer service. First, it is difficult to even chat online with the company. The chat seems to fail constantly - unless it's just the reps end the convo when they are being asked questions they don't fell like or want to answer. I have tried chatting with a rep 8 different times on 8 different days. Each time there was no resolution, or they simply ended the chat with me. I purchased a jacket on 11/25. I checked in on the order maybe 2 weeks later. When I finally was able to chat with a rep I was told to "check back in 5 days". So I waited more than that. I asked again about my order and was told the product was "sold out and order cancelled". I asked why the jacket, in my size, was still on the website being listed for sale. No answer. I asked why I was not told earlier about this. No answer. I emailed. 5 times. No answer. I ******** messaged. No answer. I instagram messaged. No answer. I have quite literally spent thousands with this company. On my family, myself and gifts for others. I have read the other reviews and I am so shocked that a company who has high priced items would treat some of their most loyal customers in this way. All I want is the jacket sent to me. I see they have it. I see it in my size. I ordered it during a black Friday sale so maybe they are just being scammy? Dont want me to have a jacket for 30% off? Whatever the reason, its beyond unprofessional!I will reach out again today for the last time and will update this post if Pendleton actually comes through.Order Number: (and I have this memorized now that I have given it ten thousand times) SO1215943

  Pendleton Woolen Mills, Inc.

  Date: 12/21/2023

  Hi *****,

  Thank you for reaching out regarding order SO1215943. In researching this, I show that you chatted with our team on 12/18/23 at approximately 4:36 PM PST. Our system records all phone calls and chat conversations associated with your customer profile. This is the only interaction I am showing, no other phone calls or chat conversations are showing up under your profile.

  We show that you placed the order on 11/24/23. We cancelled the order and sent you an email stating this on 11/27/23 at 3:55 PM PST due to the item being out of stock. I apologize that you were given false information but now I question if that information came from us based off the system phone call and chat logs. Unfortunately we have been hit by scam sites that have affected some of our customers.

  When this item comes back in stock, we would be willing to honor the 25% off if you decide to purchase again. You did not purchase this during the 30% off sale, it was the 25% off sale. I will put this comment in your customer profile. If you decide to take advantage of this offer, please place your order by calling our customer service team at ************. Ask the associate to check your customer profile for the discount.

  I hope this is an acceptable resolution. Again, I apologize for your experience on this order.

  Best,

  ****

• Review fromSusan B

  Date: 11/22/2023

  I received a 15% off and free shipping birthday coupon from Pendleton which I wanted to use to purchase a dog cushion. I could not get the code to work, despite reading the exclusions and adding all sorts of different items to my bag, so I called customer service to see if they could reissue me a working code. The rep said she could not do that, but said if I placed the order through her she could file a claim to refund the 15% off and free shipping. Since the item I wanted was backordered until mid- December, I agreed assuming I could always cancel the order if there was any problem with the claim. However, the item shipped a few days after I placed it and when I called Pendleton to see the status of my claim, the second rep said it was never filed so she would do that for me. I received my item, but no credit or correspondence from Pendleton, so I called a third time and was told the claim wasn't filed properly, so it was filed again. Still hearing nothing a week after this call, I called a fourth time and was informed my claim was denied since it was an excluded item (my coupon only excluded throws, blankets, gift cards and furniture - not cushions!) When I asked this fourth rep if she could at least refund the shipping costs since I would not have bought the cushion if I thought it was excluded (I just wanted a working birthday coupon - the first rep said I should order it and would be refunded. I wasn't sure this was a good idea then, but figured the item wasn't due in until a few weeks later so could be cancelled if there was a claims issue). This fourth rep was not at all interested in helping or making up for the poor service and advice I received from the previous three representatives even though I have been a faithful Pendleton client for many years. No More! Avoid Pendleton purchases at all costs! ****** sells their items cheaper and values their customers!

  Pendleton Woolen Mills, Inc.

  Date: 11/24/2023

  Hello *****,

  Thank you for submitting this information so we could review. I apologize for our confusion. We have applied the 15% discount to your order. Please watch for a refund in the amount of $14.96 that will go to the credit card you used to purchase the dog bed. We hope this is an acceptable solution.

  Thank you,

  ****

• Review fromRachel T

  Date: 10/23/2023

  Pendleton is A MESS!!! ZERO ***************** I bought a dog bed 2 weeks ago they sent me the wrong size, an XL instead of a Medium. I have. HUGE box. I called them on Friday to get a return label, apparently the one girl in the whole company that do this is gone for the day. Its 3pm. They tell me to call back on Monday. I call back on Monday again after 30 mins on the phone they see if they can figure out a way to get me a label the same day because it usually takes a few days. Finally the rep says I'll have a label in my inbox within an hour. 2 hours. Nothing. I call back, get transferred twice a "supervisor" gets on the line. No introduction, sounds like its. his first day at kindergarten. So I inquire as to who he his and sort out what he can do for me. Stayed on the phone with him until I got a label. Mind you. 3 calls, 1 hour total and 2 weeks later guess what ? I still don't have the item I actually want. DON'T BUY ANYTHING FROM THEM. BUY THEIR PRODUCTS FROM OTHER SELLERS. TOTAL MESS AT PENDLETON.

  Pendleton Woolen Mills, Inc.

  Date: 10/25/2023

  Hi ******,

  We apologize that you had less than a pleasant experience with this item. Dog beds are a challenge since these are considered drop ship items and are sent directly from the manufacturer. Regardless, it is Pendleton's responsibility to make sure you are satisfied with your purchase. I show this web order was placed on 10/14/23, shipped on 10/16/23 and delivered on 10/20/23. We did send you a return label via email on Monday, 10/23/23. This return package is scheduled to be delivered on Friday, 10/27/23. Once that item is received, a refund will be issued. This could take 5 - 7 business days depending on financial institutions. Again, we apologize for your unpleasant experience.

  Best,

  Pendleton Woolen Mills

• Review fromRenee H

  Date: 09/23/2023

  What kind of scam are you running ? You had a 40% off on Labor Day sale. I logged in and you sent a $10 off coupon. I put two items in my cart and checked out thinking I would have the 40% off. I finished the transaction then got to looking no 40% off. I called right away and **** said that system processed the $10 off coupon and so it would not do both. Red Flag # 1 She says however that she will make an adjustment. I get the items and notice the full sale price is on the invoice so check Credit Card. I put both items in one sack and return them. Next, you charged me $10 per Item to return two items not even out of package, and in the same sack. NT only will I never buy from ********* again, I will not recommend it for any body.***** #S01129908 Return number RMA0142187

• Review fromJuliana W

  Date: 08/15/2023

  After 35 years of being a ********* fan, I don't think I will ever buy another thing from this company. If I could give a negative star rating for their customer service, I would, given they may have the absolute worst customer service I have yet to experience in this lifetime. I purchased something online and never received it and after two weeks, it still isn't resolved.

  Pendleton Woolen Mills, Inc.

  Date: 08/16/2023

  August 16, 2023
  
  ****************,
  
  Thank you for reaching out through the Better Business Bureau (BBB). We apologize for your experience on this order. Please allow me to walk you through what we are seeing happened on this order;
  
  1. Order placed via our website on 08/02/23.
  2. Shipping label created on 08/02/23.
  3. Package shipped on 08/03/23.
  4. Package delivered by postal service on 08/05/23 per their tracking information, 9405511206209819489908.
  5. You notified us on 08/07/23 that package was never received. 
  6. We followed our normal lost package process. Part of that process is that **** makes us wait 10 days before they consider it a lost package.
  7. On 08/07/23 an email was sent to you from our Lost Package Specialist indicating that we had to wait until 08/16/23 before **** would consider it a lost package.
  8. I see that you did call today, 08/16/23 and request a refund. This will be processed and should show up in your account in approximately 7 10 business days, CR0014039.
  
  Again, I apologize for your experience but I do not see what we could have done differently. Unfortunately our carriers do misplace packages from time to time.
  
  Best,
  
  
  ***************************
  Customer ************** Manager
  **********************

• Review fromMichael D

  Date: 07/01/2023

  Pendleton's warranty means nothing. If you have troubles with your purchase losing a button, for instance, they will do nothing to help you.