Reviews

This profile includes reviews for Retriever Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Retriever Towing has 4 locations, listed below.

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  Retriever Towing

  12700 SW Hall Blvd Ste D Portland, OR 97223-8152

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  Retriever Towing

  1551 NW Quimby St Portland, OR 97209

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  Retriever Towing

  6601 E 18th Street Vancouver, WA 98661

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  Retriever Towing

  4216 NE Minnehaha St Vancouver, WA 98661-1244

Review Details

• Review fromVera V

  Date: 07/24/2023

  This company is a predatory tow company. The employees are rude and not helpful. My apartment manager gave me the wrong parking tags for my apartments. I had the tags for weeks with no issue. Then all of the sudden, it was an issue. When I confronted my manager he assured me it was his mistake and would fix it. Then, later, I imagine when he saw how high the prices are, he went back on his word, and only paid for 1 of the cars not both. Even tho he admitted his mistakes. And gave me a verbal agreement that he would pay it. And his boss also gave me a verbal agreement that both would be returned. It's been 5 days and I still don't have my car. I've retained a lawyer and will be suing. This company has horrible reviews on every platform. I don't understand why they are allowed to still be around. I believe they worked with the managers to tow cars of people they have a problem with, as my neighbor said told me that's how they operate. The other night I recorded the tow truck just sitting in the apartments waiting for someone to tow.

• Review fromBreann N

  Date: 07/12/2023

  This "company" is criminal. FYI: they were sued in January by the ****** ********** of ******* for predatory practices. My husband's car was towed in the middle of the night for "double parking" in front of our own driveway. My truck was parked in the driveway itself. He woke up at 5am in a panic because he thought his car was stolen. He called the police who then informed him it was towed by Retriever Towing.When we picked the car up the following day, the tow truck driver cited our HOA (which doesn't even have a website) as the reason for towing his car. This policy was never communicated to us. For everyone else who reads this, "as of Jan. 1, 2018, a tower needs to get signed authorization from the owner of the parking lot before towing the vehicle. The tower needs to keep a copy of the signed authorization for at least two years and provide a copy upon request at no additional charge."If you're towed by this company, request copies of BOTH the signed authorization, and your vehicle photos. They are required by law to provide these to you upon request. I urge everyone to read up on Towing at the ****** *** Consumer Protection and ****** Public Law websites:1) *************************************************************************************) ********************************************* We were charged $424 for the release of the vehicle and the tower was incredibly rude, threatening, and argued with my husband every step of the way. How is it right to tow our own vehicle that was parked in front of OUR driveway? Without warning? If a tow wasn't requested by the tenant/homeowner, you shouldn't have the right to tow. You're literally stealing peoples' vehicles and holding them for ******. The tower bragged about towing our neighbor's vehicles before, and said, "I've gotta make money somehow." We live in a predominately PoC and low income neighborhood. I sincerely hope you'll rethink taking advantage of innocent people as a way to make a living.

• Review fromNora M

  Date: 03/24/2023

  My son sold his car and the man abandoned it on the roadside. We got a letter in August of 2018 about it sent all the paperwork to them and its been crickets until 5 yrs later and they want ****. We have a bill of sale, and turned in paperwork to the dmv in 2018. This is a predator company and needs to be shut down.

• Review fromKurt M

  Date: 03/20/2023

  This complaint reads like many of the complaints below that lead Retriever Towing to an F Grade with the BBB and on star rating (0 stars isn't an option). Sold a car in 2018, notified ***, transferred title. Two years got all kinds of harassing email messages from Retriever about storage and towing fees. Laughed on the inside and contacted the *** and was assured that the title was no longer in my name and that I was not responsible for any towing or storage fees. Let them know and they were ****** off (to say the least) but dropped it - until today. Now they are trying it again (again, laughed on the inside). Called and let them know and they were rude as per usual and hung up on me. If satan needed a tow I suspect that he would say " I'm not using Retriever, even I'm not THAT evil." Would like an apology as I think it would curdle their blood to have to say their sorry. Not holding my breath. Congratulations on your F and one star rating. Say "hi" to the devil to me when you're gone (I'll be going to the place where ethical people go).

• Review fromAngela J

  Date: 12/04/2022

  I think you guys are shady as h*** I hate this tow company and I'm h*** bent on shutting them down. Predator ***** is illegal!!!! And you make a living by stealing other people's property. Basically you steal cars and don't get in trouble for BECAUSE of your business license. That is the only thing. You hide behind a piece of paper! You don't even deserve a star but I had to give you that to post this review so I didn't even give you that willingly BTW! I hope you lose this crime commiting company..... God bless those who are kind and fare and good to humanity. You don't have any of those qualities. You tried the bumper of my friends van and didn't even mention the mishap. You just fixed it yourself and didn't say s*** That is illegal as hell!!!!

• Review fromJeremy Waltz

  Date: 09/10/2022

  They go above and beyond what the **************** outlines as acceptable towing rates.. what should be a $448 tow they are charging me $635.