Reviews

This profile includes reviews for Retriever Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Retriever Towing has 4 locations, listed below.

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  Retriever Towing

  12700 SW Hall Blvd Ste D Portland, OR 97223-8152

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  Retriever Towing

  1551 NW Quimby St Portland, OR 97209

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  Retriever Towing

  6601 E 18th Street Vancouver, WA 98661

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  Retriever Towing

  4216 NE Minnehaha St Vancouver, WA 98661-1244

Review Details

• Review fromJolene G

  Date: 09/13/2024

  This people only car about them selves. My Husband committed suicide and I was gone more than 10 days and they refused to let me have any of my personal stuff out of my truck. My pictures of my kids, things that my husband bought me that can't ever get replaced cause he is gone. You would think they would have more sympathy. My license , my title and keys to my other vehicle is in my truck sitting in their yard and won't let me have nothing. The secatery was so freaking rude and has no customer service. She needs to Find a new job if she isn't happy working there

• Review fromJulie P

  Date: 06/18/2024

  ******** partner's car was towed by a tenant at my own complex with my parking tag visible. I was told to put in a request for a refund after getting the car out of towing. I received NO response and called back to check in.The person that answered gave me a fake name and told me I was ridiculous for even trying to get a reimbursement, and literally laughed as they told me their name is "***************". I know the interactions are recorded and saved for approx 32days from when I had a decent interaction when the car was initially towed.The call I just had with most likely the worst customer service I've ever encountered happened at 9:58am 6.18.2024. This obvious dude thinks he's talking to a ***** but I'm family too... If you get my drift. So disappointing. Don't tell me to "have a better day" as you snicker... your life is obviously pathetic if you get off on being a waste of time to people trying to get stuff taken care of.

• Review fromJovan g

  Date: 05/29/2024

  They repoed my car and stole hundreds of dollars of collectibles I had in the backseat. They kept my tools, my son's car seat, new work boots, $60 I had in the driver side visor, they stole so much stuff I had in the car. I had emptied out my storage unit a few hours before they took the car they are crooks, scum of the earth. The few items they did return were damaged beyond repair. I hope the stare cracks down on these thrives.

• Review fromElizabeth H

  Date: 03/18/2024

  No stars but it makes me do at least one. When retrieving my car after it was towed by this company, they told me it would be $300. Then when arriving to pick it up they kept adding on fees which was very fishy. Had to pay though in order to get my car. Then the guy took a photo of my license and registration and title with his private phone and refused to delete it off his phone in front of me after he submitted it to the city. This company and this employee is a horrible business and should be investigated.

• Review fromChris B

  Date: 02/06/2024

  No stars. Unorganized, don't care, they have you across a barrell.

• Review fromRISH R

  Date: 02/01/2024

  I want to WARN ANYONE who wants to do business with Retriever Towing. I live in *****, ****** and my truck was stolen from me and taken to the Beaverton area. It was an old **** Dodge Dakota, the paint was wearing off of it, and it was just not worth much money. The thieves stripped the truck down to just the cab and spray painted it and leaving it worth nothing. A police officer told me that he was going to flatten the tires and then call a towing company to come and get it, when I told him that I was a 74 year old retired man on Social Security and didn't have a means to come and get it or even have a place to put it . . . to let the thieves have it!! But, he told me that he could flatten the tires and call a tow company and have it towed and that they tow company could then sell it to get their money back. Well, I just received a phone call from Retriever Towing telling me that I owed them $2,428. They charged me $488 to tow my truck and charged me storage until they sold it for $150. I am AMAZED that such thievery can be done to old people (or anyone) and there is nothing that can be done. If the ****** police officer would have just done what I asked and let the thieves have it, it could still be driving around or might have been sold by them. Now, I am left with nothing I can do . . . but pay maybe $25 a month or so for EVER.

• Review fromBrian P

  Date: 01/05/2024

  My car was towed and stored by Retriever Towing in September 2021. It was a write-off. There was a Possessary Lien taken out two days later and an invoice for towing and storage on the same date. When I came to collect a few things a couple of days later I asked about payment and was told everything was under control - the acquisition by the lien and subsequent auction? As I never heard anything further, I presumed everything was in order.Then I received a letter for charges in December 2023 over two years after the event! There were inconsistencies in towing and storage charges and unexplained additional charges in the documents. I asked for clarification but none was received.I have filed a complaint with the ****** ********** of ******** Protection. That department made me aware of a ********** of ******* case against Retriever's business practices.I see there is an extensive record of BBB complaints against Retriever Towing and felt it appropriate to add to the inventory.BXP

• Review fromDarren A

  Date: 12/28/2023

  The company towed my car due to the company towing vehicles at the wrong address. My address is on SE Pine St at an apartment complex,which from my understanding does not require a permit but according to the company, the address was on ****************************, which is two blocks north of my residence.I'm filing a Police report.on this company..

• Review fromKIRK P

  Date: 12/02/2023

  BAD, BAD, PREDATORY TOW COMPANY! BLATANT!This tow-company is the worst, most predatory, thieving tow company in our region. They 'sell' towing 'contracts' to large-scale apartment complexes. They pitch sales-incentives to these large apartment communities and their 'management' to expand their 'dragnet' of easy money.Their personnel are rude, even instigative of conflict. Very foul-mouthed drivers, as recently witnessed three days prior to this review. They tow cars that have proper parking credentials, and generate a large part of their ill-earned revenue by preying on the poor tenants that can't afford the tow charges, hence, after a brief period of time, this towing cabal ends up selling these cars at auction.It's barely-legal operations in actions, causes undue stress on law-abiding tenants, as these tow-drivers park the tow-truck and sneak around on foot, choosing their target cars for the middle of the night. it unnerves tenants that see these dark-clothed people looking in their cars and roaming these large parking lots. I fear a tow driver could get mortally hurt by a tenant, somewhere, with a bad case of nerves and an itchy trigger-finger!ALSO, they have damaged several vehicles by dropping cars very hard on the pavement! I've seen a snapped axle when they let one car down, and three other cars incur body damage. If they tow your car, beware, it will be at a high risk of being damaged by them!Simply? They are crooks and many, many citizens would like the owner jailed. NEVER, EVER USE THEM FOR YOUR OWN TOWING NEEDS! Call Speed's or other reputable companies.

• Review fromDe R

  Date: 08/29/2023

  This company makes their money by preying on poor people and hoping that they don't have the time or energy to fight their illegal tows. Their dispatch staff is rude, they smoke in the 'office', they dont care about damage to cars and they are all racist. If your building management uses them for their lots, encourage them to change.