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Business Profile

Windows

Community Builders, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Community Builders, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Builders, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    2.59/5 stars

    Average of 15 Customer Reviews

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    Review Details

    • Review fromRichard A

      Date: 12/30/2022

      "I'll save you a lot of money" HE WAS RIGHT! My window package was nearly half as much as the other fancy uppity Companys. I soon realized I'll save a lot of money forever since my furnace don't come on every ten minutes anymore it's more like 30 or 40 and Ty the installer talked to me like I'd known him forever and professional i just wish they'd left me a sign for my yard
    • Review fromKathleen O

      Date: 10/14/2022

      Community Builders, whom *****'s **** recommended, sold us a contract to replace all of the windows in our house. We were told multiple times that that the installation would be done in a timely manner which was not the case. We signed a contract on 08/12/2021. Shortly afterward, our salesman left or was terminated by the company. After calling multiple times we called the company to learn he no longer worked there. In late September, we secured a date to have the windows installed. When the installer(s)arrived, he told us that the windows were measured wrong and would not securely fit within the frames, ultimately making our home not secure from break-ins, but also NOT reducing the costs to efficiently heat and cool our house throughout the year. The installers left and then were fired for the incident After many calls all of the windows were finally installed in December of 2021. One of the glass panes were broken on installation and two of the windows will not close and lock after they were installed. I have made many, many calls to have the windows repaired and/or replaced, and were promised it would be done, but now I am told that the CEO of Community Builders declined to take any responsibility to resolve the situation. I would NOT recommend Community Builders to anyone who wants to upgrade their home.
    • Review fromKatie S

      Date: 10/08/2022

      I was very disappointed with one lady ******** who was in charge of periodic contact while waiting on materials to come in. She was rude and even lied about why it was taking so long stating they were having problems getting me a loan, but we already had the loan approved and signed off on weeks earlier, so I sent her an email of that transaction to let her know we knew she was lying. I was told it would take 4-6 weeks it took 4 months. I had put $1,000 down when I only needed to put $100 down but that didn't help with the customer service **** provided. ******** was constantly telling me, when I would call or email, that she was waiting on materials and when materials come in she would call to schedule the work. Finally, after 4 months of waiting, I went to a lawyer to try to get out of the deal and get money back, once the lawyer sent a letter to CBI, magically all our materials were in and they called ready to schedule a date that same week to start the project. This after waiting 4 whole months. Just ridiculous. The young lady who came to build the shower was wonderful I would rate the actual builder, *********** a 5 star - but the customer service from **** was "ZERO". I would not recommend due to my personal experience with the K person.

      Community Builders, Inc.

      Date: 10/14/2022

      We appreciate the feedback, and complements of ********* I do have some concern about your comments about *****. If there was a problem with finance ***** would not have had you on list for updates, she only gets the projects that have been released from the finance department. Also we called to schedule your install before we received a letter from an attorney, in fact you told us we'd be getting it soon, and that you wanted to cancel. My apologies for you being told it was 4-6 wks as that was inaccurate, the person who told you that has been released from their duties. If you have any further questions or concerns please feel free to reach out. Thank you
    • Review fromKim M

      Date: 09/19/2022

      It took time, but was well worth it!!! The gentlemen who did the work did an outstanding job and my wife and I are very pleased with our new walk in shower!!!
    • Review fromClementine R

      Date: 09/15/2022

      I just wanted to Thank the new general manager in Little Rock for all he did to fix my Bathroom. He made a bad situation better. I can honestly say community builders stands behind there warranty . Not only did they fix my problem they took special care of my mom. Brent you rock 5 Star ⭐⭐⭐⭐⭐⭐

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